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Old 05.04.2012, 09:53
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ZVV - impressive customer service

Great news for anyone travelling on the 325 bus in Dietikon. Since late last year they changed the bus times and my opinion is a desaster. Anyway, after missing the train a couple of times due to this, I decided to complain in writing (email is just fine in this case) The nice man at the desk gave me a card and I decided to write in a friendly, showing appreciation for the Swiss Transport system, bla bla bla... well, what I wanted to write was "WAN....., you are all idiots" Ok, i was miffed as I was late for an appointment..

So, instead of just being fobbed off, or even ignored, I received an answer within 1 hr, requesting more info and within 2 days, received a confirmation that yes "WOW WOW WOW " the bus time would indeed be changed to suit my personal requirements from May 12th 2012.

How impressive is THAT!?
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Old 05.04.2012, 10:13
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Re: ZVV - impressive customer service

Wow wow wow! That is absolutely excellent service, unbelievably fast!

Please write back with a link to this thread, the man deserves a medal!

You could write your praises to http://www.beobachter.ch/kontakt/ which is a consumer magazine.

.

Last edited by Sbrinz; 05.04.2012 at 10:27.
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