Re: Buying a car from garage - negotiations?
My experience last weekend was in a BMW garage showing the "Premium selection" logo.
First impression was already bad enough - the cars were dirty inside and out, service pending (service indicators on dashboard), and fuel tanks empty with remaining range of approx 5kms.
Any price negotiations? No way.
Any extras? No.
Can you check the detailed service history for me in the system? No can't do.
Warranty? No, but on second thought "we maybe able to do something but it will cost a lot". When asked about the conditions of the warranty, it was 20/80 cost ratio (they pay 20% of the bill ... some warranty, huh?)
Will you at least clean the car? Sure, we clean all the cars on final sale. The delivery charge is 500 CHF.
Can I make a reservation till tomorrow? No, first come first served.
Some customer service they have there!
The day after we went to see another car sold privately. Kind, no pushing for sale, every imperfection shown.
Will you accept (price-10%)? Sure. Deal.
My best advice - buy private. That car was listed on anibis. Not ricardo/autoscout or similar.