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Old 31.08.2015, 20:21
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car rental flat tyre (US/CA)

Sorry this is somewhat offtopic here, but as many of you are Americans or people with rental experience in the States I'll make a shot in the dark.
[I hope this can stay for awhile, dear Admins ]

We rented a vehicle via SWISS(' partner Cartrawler) for our California trip, ended up at Dollar Rentals with a brand new Nissan@SFO. I got a flat tyre one day, I called Dollar immediately and asked what to do as the car was not mine. They advised they will send a tech to get us back on the road. It turns out the "tech" just put on the spare donut and left - I had to drive to the nearest Dollar lot (LAX at that time) and get the car exchanged where it was checked back with no damages other than the flat tyre (and lost about half day in the process). I made the rental with LDW (loss damage waiver), but without any additional "extra roadside insurance".

Upon checking out the replacement car in SFO yesterday I got an entry on my bill that says "towing service - $80" and this was added onto the receipt.

I'm just loud thinking as I never had a puncture before, what's more on a rental - shouldn't these brand new cars have such roadside assistance included in the manufacturer's warranty? Who will bear the cost of the new tyre? What other things can they charge me onto my credit card (new tyre, loss of rental for the vehicle for one day, etc)? Is there any way to appeal against this as a flat tyre can happen to basically anyone, I was under the impression that all the insurance that we pay actually should cover these basic things, shouldn't it?
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Old 01.09.2015, 02:46
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Re: car rental flat tyre (US/CA)

read the contract you signed when you picked up the car for starters. I am certain it will say exactly that what you are looking for. btw ALWAYS get the extra insurance when it comes to rentals.

And no it would not be included in the car manufactures warranty......It should however be covered in the "extra"roadside assistance warranty (the one you did not get.)
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Old 01.09.2015, 04:55
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Re: car rental flat tyre (US/CA)

Even if roadside assistance was available from the manufacturer, it is likely that the car rental agency would opt to not take it in order to get a better deal when purchasing the cars.

In case you are not aware of it, car rental companies are getting as bad as the airlines in gouging their customers. If you crossed the Golden Gate Bridge, expect a hefty amount to show on your credit card statement in the near future. There are no toll-takers on the Golden Gate Bridge anymore. Either you pay with your transponder, or you get a bill because your license plate was read, and they know who you are and where you live. In your case, with a rental car, the bill will go to the rental agency. They in turn will charge you for the toll (about $6.00) and add an exorbitant administrative fee (I have hard of $65.00, but have no way to verify that (although it's probably in your contract, too)).

As for your "towing charge", it's too late now. But a few years ago, I ended up in a ravine with a rental car in France. No damage to the car. I paid for getting the car back on the road, and later filed a claim with the American Automobile Association, of which I am a member. They reimbursed me. If you have some road assistance in Switzerland, perhaps they will reimburse you. Try it; you have nothing to lose.
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Old 01.09.2015, 07:29
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Re: car rental flat tyre (US/CA)

Car renters are real buggers - even with full cover/excess protection/CDW (LDW), the things that are most likely to happen and require action, such as replacement tyres, glass, roadside assistance and towing, are often not covered and are at renters expense.

You'll probably find this buried away in the small print of the rental agreement.

Sometimes the purchase of a separate insurance to cover non-insured losses, prior to travelling is advisable.


..... now let me go and close that stable door, before I search for my horse.
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Old 01.09.2015, 08:36
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Re: car rental flat tyre (US/CA)

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Car renters are real buggers - even with full cover/excess protection/CDW (LDW), the things that are most likely to happen and require action, such as replacement tyres, glass, roadside assistance and towing, are often not covered and are at renters expense.

You'll probably find this buried away in the small print of the rental agreement.

Sometimes the purchase of a separate insurance to cover non-insured losses, prior to travelling is advisable.


..... now let me go and close that stable door, before I search for my horse.
I've just seen him, he's down the tyre shop getting some new shoes
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Old 01.09.2015, 09:17
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Re: car rental flat tyre (US/CA)

if you paid for the car rental with your credit card it might be included in the insurance that comes with the credit card. check with your bank.
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