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  #21  
Old 02.09.2015, 22:54
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Re: Purchased a Van yesterday with problems

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I would investigate further as there might be some law similar to the sales of goods act in the UK.

http://www.which.co.uk/consumer-righ...what-can-i-do-
Trade sales get round this in the UK, much less protection in CH.
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  #22  
Old 02.09.2015, 22:54
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Re: Purchased a Van yesterday with problems

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Yes perfectly legal in CH, in the UK it would be called a trade sale.
But this needs to be specifically stated in the contract, like "Ab Platz, Ohne Garantie".

edit: like this one from the same dealer
http://www.autoscout24.ch/HCI/Custom...&vehid=3401798

if it is like that, the OP should have made a longer test drive.
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  #23  
Old 02.09.2015, 22:55
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Re: Purchased a Van yesterday with problems

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But this needs to be specifically stated in the contract, like "Ab Platz, Ohne Garantie".
I am sure it does, the OP is just looking for a way out, buyers remorse. Strange the OP did not give details in his first post.
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  #24  
Old 02.09.2015, 23:10
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Re: Purchased a Van yesterday with problems

The car had a year old MFK so in theory is suitable for the road. But that doesn't mean it actually is now

The car garage has no obligation to sell road worthy cars when they specify the conditions of the sale as Ab platz. Meaning, you see it, you like it. It finishes there. Absolutely no warranty on anything.

UK has different laws than Switzerland. Switzerland is business orientated country, where us the UK is something else.
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  #25  
Old 02.09.2015, 23:15
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Re: Purchased a Van yesterday with problems

So. the key is here - was it sold 'Ab Platz' or with a garantee- and what is the wording of the garantee. If it was 'as seen' you haven't got a leg to stand on, I'm afraid.

If you want to try and get redress (if there was a garantee, no point if it was 'AB') you must get the car an independent assessment asap, get a written report of faults, and write the letter recorded delivery- ot take it in yourself, talk to the manager and get him or reception to sign a that they have received the letter- make sure you don't do any mileage in it, bar taking the van to assessment- go to the garage BM told you, as it is nearer than me.

I am a member of a consumer association that would give legal advice and support in such a case- on your own it is much harder.
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  #26  
Old 02.09.2015, 23:19
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Re: Purchased a Van yesterday with problems

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So. the key is here - was it sold 'Ab Platz' or with a garantee- and what is the wording of the garantee. If it was 'as seen' you haven't got a leg to stand on, I'm afraid.

If you want to try and get redress, you must get the car an independent assessment asap, get a written report of faults, and write the letter recorded delivery- ot take it in yourself, talk to the manager and get him or reception to sign a that they have received the letter- make sure you don't do any mileage in it, bar taking the van to assessment- go to the garage BM told you, as it is nearer than me.
Id rather spend the time buying lottery tickets, bigger chance to win than to get anything back from the garage.
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  #27  
Old 03.09.2015, 01:58
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Re: Purchased a Van yesterday with problems

You bought a cheap(er) car. Expect issues with it. You saw it drove it and bought it. Thats where it ends for the dealer really.

Tie rods are really easy to replace if you have some basic tools and mech knowledge. or drive it cross the border . drop it at a garage and go shopping....
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  #28  
Old 03.09.2015, 08:48
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Re: Purchased a Van yesterday with problems

It's honestly hard to see who's right and wrong, here.

Many people - business' and individuals - rate social media, and their comments, quite highly.
You could see if this business is on FB and/or Twitter, and consider sharing your discontent with the masses.

But prior to posting your comments, just inform (not threaten) the garage of your intentions to highlight your dissatisfaction, on these sites, and 'offer' them the opportunity to rectify any faults, at possibly a reduced (nominal) cost (possibly parts, but not labour) - you can't expect gratis, as they probably aren't legally in the wrong .... although, some may argue, maybe morally so.


P.S. We look forward to seeing your, Man-with-van in Neuch‚tel' job ads.
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  #29  
Old 03.09.2015, 08:58
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Re: Purchased a Van yesterday with problems

I have a sneaking suspicion it was sold "as seen" or "ab-platz" meaning the dealer has no responsibility to fix anything. It is up to the buyer to adequately inspect the vehicle and budget for repairs to make it roadworthy.

Here's the rub: any ab-platz vehicle sold by a MAIN dealer of which the vehicle is their brand shouldn't be touched with a shitty-stick (excuse my french). The mechanics will have it on the ramps - will have sucked air through their teeth and told the salesman there is no margin in it.

Rule #1 - seek advice on EF BEFORE you do something stupid.
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  #30  
Old 03.09.2015, 09:09
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Re: Purchased a Van yesterday with problems

These problems are common to Citreon so you're not the only one. Check the steering knuckle if the steering has play as they wear out fast. Interior lighting may be to do with the wiring loom.
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  #31  
Old 03.09.2015, 11:45
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Re: Purchased a Van yesterday with problems

Few alarming things here. You bought a CitroŽn to start off with. You probably did not test drive it on the high way (which for me personally is crucial when test driving a car/van). You seem to have no clue whether there is guarantee on it or not.

Also, from the replies of the garage, they seem not to fuzzed about their reputation.

So all things combined it looks like you are screwed if you ask me.
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  #32  
Old 03.09.2015, 13:36
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Re: Purchased a Van yesterday with problems

Its not a Citroen, its an Opel Vivaro and yes I agree I should have had it properly checked and will if buying another second hand vehicle in the future.


I went against the grain of most of the 'advice' given on here and sent a video of the play in both track rod ends to the garage, explaining I requested a van 100% safe and that the van is not roadworthy.


They have now agreed to replace both track-rod ends covering all costs.


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