Go Back   English Forum Switzerland > Help & tips > Transportation/driving
Reply
 
Thread Tools Display Modes
  #1  
Old 16.09.2015, 18:21
DUTCH's Avatar
Member
 
Join Date: Oct 2006
Location: Wollerau
Posts: 137
Groaned at 3 Times in 3 Posts
Thanked 159 Times in 72 Posts
DUTCH has earned the respect of manyDUTCH has earned the respect of manyDUTCH has earned the respect of many
Lost Airline Luggage: Things to be aware about

Just emerged on the other side of a lost bag drama. Swiss lost one of the checked bags on a direct flight from North America back to Zurich. I have special status with them, bags were marked Priority, they still got lost. Some lessons I learned may be worthwhile for others:

1. Report at the lost counter immediately. But do not expect much more than form filling from the clerk.
2. At the counter, I found there is quite a bit of leeway on what they give you immediately. T-shirts and toiletries are there for asking, some cash compensation, up to few hundred CHF, on how persistent you are of your rights.
3. If you are at home station, understandably no compensation at the airport for discomfort.
4. Given a reference number, told to go home and to check website. If you ever get a real person on phone, they read you website. Its not as if someone is in-charge of the case.
5. Airlines take, by law, 3 weeks, before they will admit defeat and declare it lost. If your bag does not turn up in next flight, chances are it never will.
6. Fill out a claim form, send receipts or bank/credit card statements. They determine the claim value. All clothes are discounted atleast 50% in value e.g.
7. Maximum compensation allowed is SDR 1100. SDR is IMF jargon for a currency basket. Its value changes, but right now 1 SDR = 1.36 CHF, so max compensation is CHF 1500 approx. Be aware of this legal limit.
8. A settlement offer is made. This is made to sound official, it is not.
9. Push back if you feel they have discounted the claim too much or are being unreasonable. I did, they doubled the offer.
10. If you have credit card insurance, get them involved. My coverage is up to CHF 4000, of course again discounted. The travel does not have to be booked on the credit card. YMMV.
11. Assign it to karma and move on. Next time packing a bag, include a possibility that you may never see them again.
Reply With Quote
The following 3 users would like to thank DUTCH for this useful post:
  #2  
Old 16.09.2015, 18:38
Longbyt's Avatar
Forum Legend
 
Join Date: Apr 2008
Location: ZH
Posts: 7,308
Groaned at 55 Times in 51 Posts
Thanked 10,914 Times in 4,090 Posts
Longbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond repute
Re: Lost Airline Luggage: Things to be aware about

I know this will sound idiotic to most of you, but if you have a colour memory like mine, own several different coloured cases and decide at the very last moment which case your stuff is going to fit into after having tried two or three other cases already, maybe it would be an idea to take a photo before saying goodbye to it. Or at least take a long look at it.
Not only did they want to know colour, size, shape, hard case/soft/with zip etc. but they even wanted to know what I had had in it. And I just couldn't remember anything distinctive at all. 3 pairs of jeans a couple of pullovers, a jacket, toilet stuff and some undergarmets didn't seem to quench their thirst for detail.
I got it back a couple of days later though.
__________________
Longbyt
Reply With Quote
This user would like to thank Longbyt for this useful post:
  #3  
Old 16.09.2015, 19:11
amogles's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Zurich
Posts: 8,411
Groaned at 141 Times in 122 Posts
Thanked 14,611 Times in 6,217 Posts
amogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond repute
Re: Lost Airline Luggage: Things to be aware about

Go for carry-ons if at all you can. It is amazing how much you can get into a carry on. If you must go for check-in luggage, at least consider it may get lost and don't pack anything that you can't easily replace.
Reply With Quote
  #4  
Old 16.09.2015, 19:15
Village Idiot's Avatar
Forum Legend
 
Join Date: Jul 2009
Location: Basel
Posts: 3,344
Groaned at 35 Times in 32 Posts
Thanked 6,258 Times in 2,000 Posts
Village Idiot has a reputation beyond reputeVillage Idiot has a reputation beyond reputeVillage Idiot has a reputation beyond reputeVillage Idiot has a reputation beyond reputeVillage Idiot has a reputation beyond reputeVillage Idiot has a reputation beyond repute
Re: Lost Airline Luggage: Things to be aware about

Quote:
View Post
5. Airlines take, by law, 3 weeks, before they will admit defeat and declare it lost. If your bag does not turn up in next flight, chances are it never will.
That's true if your bag has misconnected or wasn't loaded at the originating airport. However, I've had bags that were misloaded (destined for CH, ended up in Las Vegas). It took 3 days before they were located, and then another 2 days to get back to Switzerland. They eventually made it, and were couriered to my house.
Reply With Quote
  #5  
Old 16.09.2015, 19:19
Phos's Avatar
Forum Legend
 
Join Date: Aug 2006
Location: ZRH
Posts: 7,177
Groaned at 462 Times in 350 Posts
Thanked 9,364 Times in 4,926 Posts
Phos has a reputation beyond reputePhos has a reputation beyond reputePhos has a reputation beyond reputePhos has a reputation beyond reputePhos has a reputation beyond reputePhos has a reputation beyond repute
Re: Lost Airline Luggage: Things to be aware about

Delta airlines lost my luggage on a weekend trip to L.A. I explained to them I had dinner parties to attend, and even some night clubbing to do. They said go shopping and submit the reciepts for reimbursement. So I did. Bought pajamas and even bought some funky streetwear from Melrose Ave, shoes and all. They found my luggage the following day, after my shopping spree. I submitted the receipts and was fully reimbursed 90 days later.
Reply With Quote
The following 2 users would like to thank Phos for this useful post:
  #6  
Old 16.09.2015, 21:32
Forum Veteran
 
Join Date: Sep 2014
Location: Zürich
Posts: 737
Groaned at 8 Times in 7 Posts
Thanked 1,179 Times in 426 Posts
Trollemor has a reputation beyond reputeTrollemor has a reputation beyond reputeTrollemor has a reputation beyond reputeTrollemor has a reputation beyond reputeTrollemor has a reputation beyond repute
Re: Lost Airline Luggage: Things to be aware about

We've been through most scenariosnwith lost luggage, except the lost and never found one. The record was the year I did my master's in France and went back home to Norway once every 6-8 weeks; it was the year AMS upgraded its luggage handling system, and I had a very close to 100% lost luggage rate over a 12 months period. Those were the times.

As you said, report asap before leaving the airport, provide a clear description of the lost luggage and...take a deep breath. Nothing much to do except waiting and checking the website regularly. I try to see the positive in this, when it's lost on the way to my destination I get to do some shopping on the insurance money, on the way back home I don't have to carry my suitcase on the train. Still, we've had a few stressfull delayed luggage situation: January in Canada without winter clothes, in Norway for a family celebration with no formal clothes, to Switzerland on a Sunday for a professionnal event on the Monday morning with only the jeans worn for the trip... The list goes on.

Our record is a suitcase that was lost for 2 weeks. We had time to get back home before it was found and in the meantime we had to buy absolutely everything again including a new suitcase. SAS was gracious about it and reimbursed absolutely everything upon presentation of receipts.

Nowadays we place bets on whether everything, nothing or only part of the luggage will arrive with us.
Reply With Quote
  #7  
Old 16.09.2015, 22:23
swisspea's Avatar
Forum Legend
 
Join Date: May 2008
Location: From one side of lake Zurich to the other...
Posts: 5,506
Groaned at 33 Times in 22 Posts
Thanked 5,034 Times in 2,432 Posts
swisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond repute
Re: Lost Airline Luggage: Things to be aware about

I know someone whose suitcases were left somewhere on the tarmac in Germany on transit with a cheap airline from the US. When the suitcases arrived, they were wet inside, had been rummaged through and some really strange random items were missing - it looked like someone had dumped them out and then tossed everything back in again...including water damage...
Reply With Quote
  #8  
Old 16.09.2015, 22:25
roegner's Avatar
Forum Legend
 
Join Date: May 2011
Location: Zurich
Posts: 3,058
Groaned at 88 Times in 66 Posts
Thanked 3,089 Times in 1,583 Posts
roegner has a reputation beyond reputeroegner has a reputation beyond reputeroegner has a reputation beyond reputeroegner has a reputation beyond reputeroegner has a reputation beyond repute
Re: Lost Airline Luggage: Things to be aware about

Agree that it can take longer (this time it took 5 days....)

Another item to keep in mind: if you have a higher frequent flyer status, complain with them directly and not only at their hotline for lost luggage.
Do post this on Facebook or Twitter as then at least you get a reaction (still waiting for a reaction on my email from early August......)

In our case it was an idiot at TXL airport who forgot to load the luggage and then sent it off with an incorrect luggage code (used the ticket number instead of the luggage number)

And I avoid certain airports ;-)
Reply With Quote
  #9  
Old 16.09.2015, 23:53
moggy's Avatar
Forum Veteran
 
Join Date: Sep 2010
Location: Thurgau (& London, UK)
Posts: 1,488
Groaned at 10 Times in 9 Posts
Thanked 768 Times in 511 Posts
moggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond repute
Re: Lost Airline Luggage: Things to be aware about

I try to customerise my luggage to have something about it to look a bit different. You can pain strips, add various coloured ribbons or knick knacks

Name, address, phone number both outside & inside luggage. (do not have address showing, so that random people passing you, know your address for possible burglary.

Thanks to prior suggestion to take a photo of it.
Reply With Quote
  #10  
Old 16.09.2015, 23:58
Longbyt's Avatar
Forum Legend
 
Join Date: Apr 2008
Location: ZH
Posts: 7,308
Groaned at 55 Times in 51 Posts
Thanked 10,914 Times in 4,090 Posts
Longbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond repute
Re: Lost Airline Luggage: Things to be aware about

Quote:
View Post
add various coloured ribbons
Official; what colour are the ribbons on the luggage you are looking for, Madam?.
Longbyt, confidently: Green
Longbyt's daughter, dryly: If Mum says they are green they are quite possibly orange.
Reply With Quote
Reply

Tags
lost luggage, swissport




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Last chance to find your lost luggage with Swiss simple_person Complaints corner 16 26.08.2015 09:24
Another phishing scam to be aware of - number spoofing Medea Fleecestealer TV/internet/telephone 10 31.10.2014 17:43
UPS delivery - Email Virus - Be aware! olygirl TV/internet/telephone 8 24.06.2011 16:21
Claiming broken luggage from airline gtown Travel/day trips/free time 15 08.01.2011 00:26
Bringing a bike into Switzerland... do I need to be aware of something? Gaggiol0 Transportation/driving 5 17.02.2008 14:19


All times are GMT +2. The time now is 09:05.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0