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Old 10.11.2015, 12:08
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Mobility trial subscription - 'no obligation'?

Hi all,


I signed up for the 'no obligation' mobility trial subscription 4 months ago. It is now coming to an end. I don't wish to become a full member.


Today I received an e-mail from mobility with an invoice for an entire year subscription. Obviously I don't want to join.


I've e-mailed them back but has anyone else had a similar experience?


Thanks!
N
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Old 10.11.2015, 12:11
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Re: Mobility trial subscription - 'no obligation'?

Not me.

But other similar free trials involve you signing up for the full year and having the free trial period and if you don't want the full year, you have to write in to cancel this before a certain date.

Have you made any such cancellation?

If not, maybe check the terms and conditions you signed to see what the status is.
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Old 10.11.2015, 12:11
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Re: Mobility trial subscription - 'no obligation'?

Yes, I emailed them informing them I didn't want to continue and they sent back a confirmation accepting this. It took about a week for the reply.

They also included a "could we tempt you with some sort of special deal" letter, but I didn't bother reading it in detail.
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Old 10.11.2015, 12:13
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Re: Mobility trial subscription - 'no obligation'?

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Hi all,


I signed up for the 'no obligation' mobility trial subscription 4 months ago. It is now coming to an end. I don't wish to become a full member.


Today I received an e-mail from mobility with an invoice for an entire year subscription. Obviously I don't want to join.


I've e-mailed them back but has anyone else had a similar experience?


Thanks!
N
Check the T&C of the trial subscription. Typically "no obligation" type deals mean that you're not forced to keep your subscription after the trial, but there may still be a requirement to cancel before the trial period ends.
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Old 10.11.2015, 12:13
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Re: Mobility trial subscription - 'no obligation'?

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Hi all,


I signed up for the 'no obligation' mobility trial subscription 4 months ago. It is now coming to an end. I don't wish to become a full member.


Today I received an e-mail from mobility with an invoice for an entire year subscription. Obviously I don't want to join.


I've e-mailed them back but has anyone else had a similar experience?


Thanks!
N
Did you read the full terms and conditions when you signed up?
It's possible that it says that if you don't cancel at least 30 days (or some other time frame) before the end of the trial period that you agree to sign up for the year. Lots of companies operate this system so it wouldn't surprise me if mobility did that too. I have never used mobility though so I have no direct experience.

Edit: I obviously type really slowly but the message seems to be the same from everybody.
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Old 10.11.2015, 12:13
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Re: Mobility trial subscription - 'no obligation'?

Thanks both.


I did not send any cancellation letter prior to receiving the invoice. I didn't see anywhere that I would be 'automatically' signed up to the full year upon finishing.


newtoswitz - did you send them the e-mail after you received the invoice, same as mine, or did you send it beforehand?


Thanks!
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Old 10.11.2015, 12:14
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Re: Mobility trial subscription - 'no obligation'?

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Did you read the full terms and conditions when you signed up?
It's possible that it says that if you don't cancel at least 30 days (or some other time frame) before the end of the trial period that you agree to sign up for the year. Lots of companies operate this system so it wouldn't surprise me if mobility did that too. I have never used mobility though so I have no direct experience.
This would be very ugly and I hope it's not the case. I haven't read this anywhere. I will re-check the T&Cs.
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Old 10.11.2015, 12:15
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Re: Mobility trial subscription - 'no obligation'?

I was with them on trail period once, then i cancelled it like you did. There is absolutely no obligation.

I also subscribed for another trial period after few months, since i had a need for car in summer/house moving.

Essentially you can subscribe for 4 month contract three times with partner discounts. I was with them through Migros Cumulus - costs 40 CHF instead of 70 or something.
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Old 10.11.2015, 12:17
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Re: Mobility trial subscription - 'no obligation'?

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I was with them on trail period once, then i cancelled it like you did. There is absolutely no obligation.

I also subscribed for another trial period after few months, since i had a need for car in summer/house moving.

Essentially you can subscribe for 4 month contract three times with partner discounts. I was with them through Migros Cumulus - costs 40 CHF instead of 70 or something.
Thanks. I also used the Cumulus deal. It seems that you can take as many trial subscriptions as you like, according to the site.
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Old 10.11.2015, 12:18
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Re: Mobility trial subscription - 'no obligation'?

It wasn't an invoice as such, it was a warning email with the title:

"Extending the Mobility contract"

starting with

"Thank you for using Mobility. We are pleased to inform you that your Mobility trial subscription M-Cumulus will renew for another year on 25 December 2015 at the price of CHF 190.– for an annual subscription."

There was a form attached to allow me to choose alternative subscriptions if I wanted to, but no actual invoice.
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Old 10.11.2015, 12:20
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Re: Mobility trial subscription - 'no obligation'?

Yikes. I never received that warning. I will give them a call later.
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Old 10.11.2015, 12:49
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Re: Mobility trial subscription - 'no obligation'?

Just called them and explained the situation.


I was sent an e-mail in September apparently, with the warning of automatic renewal. I don't remember reading it.


Luckily however, the nice lady on the phone agreed that it would be cancelled. I just need to wait for a response to my E-mail now.


So just a forewarning for all......cancel your trial memberships..!
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Old 11.11.2015, 17:11
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Re: Mobility trial subscription - 'no obligation'?

I had the same trail subscription last year. Arond two months before the end of trial period I got an email, saying..

...your Mobility trial subscription M-Cumulus will renew for another year on 26 February 2015 at the price of CHF 190 for an annual subscription.
....
If you do not want to extend it, please confirm this in writing by 27 January 2015.
....

I replied that I don't want to renew. Later I got a 'Cancellation confirmation' and no further letters.
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Old 11.11.2015, 17:23
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Re: Mobility trial subscription - 'no obligation'?

For me it was the opposite, I received this message:
Quote:
Thank you for using Mobility. Your Mobility trial subscription ETH runs until 1 January 2016.

To continue to benefit from one of our attractive offers, please complete and send us the accompanying form by 2 December 2015.

Your subscription will lapse unless we receive a written application to extend the subscription by 2 December 2015.
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