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Old 07.02.2010, 22:16
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Consumer rights when buying a car from a dealer?

Hi all,

I bought a second hand car from a car dealer 19 days ago with a 12 month 1 stern warranty from Quality1. The car was put through the MFK and Abgass without any problems. Unfortunately a number of things have gone wrong with the car since that are not covered under the warranty.

  1. The headlamp washers do not work and this was supposed to be fixed before I picked up the car. I forgot to check on the day of handover (my fault) and the dealer says that they were working as it is part of the MFK (hard to believe as they are not standard on all cars)
  2. The tailgate release button will only work when sometimes. When it is not working I have to use the key fob to open it (apparently a problem with Ford Focus')
  3. The alternator has now quit with the car now towed to a garage for repair. Estimated repair cost will be 700CHF
  4. The thermostat operation is suspect
The question is do I have any sort of legal cover when these items are not covered by the warranty? I have driven just under 1000km since picking up the car

Thanks
Andrew
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  #2  
Old 07.02.2010, 22:19
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Re: Consumer rights when buying a car from a dealer?

I forgot to mention this is my first post, and of course any help or advice is appreciated!

Andrew
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  #3  
Old 07.02.2010, 22:23
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Re: Consumer rights when buying a car from a dealer?

700 CHF for an alternator sounds quite expensive to me.

How old is the car?

Not sure what your rights are, but guess they are not going to be too much in your favour.
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Old 07.02.2010, 23:17
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Re: Consumer rights when buying a car from a dealer?

The car was new in Dec 2005, so not all that old. 130,000km on the clock so a few kms.
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Old 07.02.2010, 23:33
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Re: Consumer rights when buying a car from a dealer?

I forgot to add that the alternator itself will cost around 300CHF and the rest is labour. My Haynes manual is on its way!
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Old 08.02.2010, 00:12
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Re: Consumer rights when buying a car from a dealer?

call thge dealer and see what they can do. I was in the same situation a while back and needed to pay 431 chf for a service they promised would be free....... money should be back in my account.....sometimes they know it is better to work with customers as most of the money on a car sale is made on after sales.....service and such. Just give it a try
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Old 08.02.2010, 09:09
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Re: Consumer rights when buying a car from a dealer?

[QUOTE=acr;695327]Hi all,

I bought a second hand car from a car dealer 19 days ago with a 12 month 1 stern warranty from Quality1. The car was put through the MFK and Abgass without any problems. Unfortunately a number of things have gone wrong with the car since that are not covered under the warranty.

  1. The headlamp washers do not work and this was supposed to be fixed before I picked up the car. I forgot to check on the day of handover (my fault) and the dealer says that they were working as it is part of the MFK (hard to believe as they are not standard on all cars)
If a device is fitted then it has to work, but if it is not fitted then there is no legal requirement to fit for an MFK.

Take the example of older, vintage cars with no seat belts or airbags, they have to also pass MFK but according to standards in force when the car was manufactured.

So possible the headlight washers were working when you picked up the car. Highly doubtful and unprobably, i agree, but impossible to prove otherwise. Caveat Emptor.....(Buyer beware)
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Old 08.02.2010, 09:22
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Re: Consumer rights when buying a car from a dealer?

[1] Go back to the garage and talk to them face to face and see if they will come to some compromise. Even if they fix the problems and only charge you for parts then that is something.

[2] If that fails then shop around and see if you can get the alternator for less than 300 CHF. Sounds like you are quite happy to change it yourself which normally is not to difficult.

Post back how you get on.
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Old 08.02.2010, 09:22
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Re: Consumer rights when buying a car from a dealer?

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call thge dealer and see what they can do. I was in the same situation a while back and needed to pay 431 chf for a service they promised would be free....... money should be back in my account.....sometimes they know it is better to work with customers as most of the money on a car sale is made on after sales.....service and such. Just give it a try
Good to hear that worked out for you in the end
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Old 07.02.2011, 12:11
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Consumer Rights

Hello, last year I bought a car off a company who specialise in providing cars for expats. They sourced me a VW Touran that they said was a very good car, in excellent condition, that had just been expertised and serviced and was an excellent car for the money.

I bought the car with a years warranty and have had numerous problems with it. The car is in for it's annual service with a garage I trust and they have highlighted problems that are going to cost me at least 3.5k CHF. Ouch.

The warranty ran out on the 1st of February and they have basically said: tough.

Is there a consumer rights organisation in Switzerland? Do I have any chance of getting any recompense? Am I wasting my time?
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Old 07.02.2011, 13:38
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Re: Consumer Rights

Did these problems exist, and did you report them, before the warranty expired ?
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  #12  
Old 07.02.2011, 15:03
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Re: Consumer Rights

My experience says waste of time. The Warranty terms are iron clad. And plus the concepts of Customer Service and Consumer Protection do not exist in CH.

I had a part that broke down 4 weeks after the warranty period ended. I tried to fight the dealer but Sh** out of luck.

Had to pay and get it fixed on my own.

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Hello, last year I bought a car off a company who specialise in providing cars for expats. They sourced me a VW Touran that they said was a very good car, in excellent condition, that had just been expertised and serviced and was an excellent car for the money.

I bought the car with a years warranty and have had numerous problems with it. The car is in for it's annual service with a garage I trust and they have highlighted problems that are going to cost me at least 3.5k CHF. Ouch.

The warranty ran out on the 1st of February and they have basically said: tough.

Is there a consumer rights organisation in Switzerland? Do I have any chance of getting any recompense? Am I wasting my time?
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Old 07.02.2011, 16:30
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Re: Consumer Rights

It all depends if it was a used car or not and it sounds like it was, so the warrantly applicable will be the one given by trhe company that you bought from, my guess is you're going to hold the baby.

A long time ago i had a VW and the alternator broke about 9 months after the warranty and i took it to the VW garage where i bought it and VW importer participated not only in the cost of the piece but also the labour. The car in question was a VW Sharan which to access the alternator you need to remove the front grill and bumper along with the trim, not particulyrly taxing but time consuming. The bill was around Chf 1000.--, i think i paid about 50% only.
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Old 07.02.2011, 17:32
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Re: Consumer Rights

I don't think that you have a chance with it. You can talk to the place where you bought it and ask them for help, but I'm almost sure that they won't.
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Old 07.02.2011, 17:48
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Re: Consumer Rights

By the by, what does this have to do with consumer rights ?

You bought a car, which had a warranty period, the warranty period finished the car now needs work doing on it and you are hoping the warranty will cover this. How long should the warrant last for ?

Maybe you should have had it professionaly checked out by TCS or a VW garage before the warranty ran out.
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Old 07.02.2011, 17:56
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Re: Consumer Rights

I now have one car under "self-warranty" - I'm dreading the moment it will go wrong!
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Old 07.02.2011, 18:24
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Re: Consumer Rights

Yes yes. Sure. We are not all entitled to our stupidity, shi*ty luck and dumb A** questions. We should always and I mean always follow cold hard logic and prepare for all possibilities and eventualities.

Just like how we all have bunkers in case the Germans and the French decide to Nuke each other.


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By the by, what does this have to do with consumer rights ?

You bought a car, which had a warranty period, the warranty period finished the car now needs work doing on it and you are hoping the warranty will cover this. How long should the warrant last for ?

Maybe you should have had it professionaly checked out by TCS or a VW garage before the warranty ran out.
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Old 07.02.2011, 18:48
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Re: Consumer Rights

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By the by, what does this have to do with consumer rights ?

You bought a car, which had a warranty period, the warranty period finished the car now needs work doing on it and you are hoping the warranty will cover this. How long should the warrant last for ?

Maybe you should have had it professionaly checked out by TCS or a VW garage before the warranty ran out.
I agree. It's standard practice here to have a final warranty service about a month before the warranty expires just in case.

It also helps to make the appointment when buying the car. Yes the Swiss can handle appointments up to 364 days in advance. Play 'em at their own game
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Old 07.02.2011, 18:57
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Re: Consumer Rights

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I now have one car under "self-warranty" - I'm dreading the moment it will go wrong!
I'll always give you a hand if needed.
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Old 07.02.2011, 22:07
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Re: Consumer Rights

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I agree. It's standard practice here to have a final warranty service about a month before the warranty expires just in case.

It also helps to make the appointment when buying the car. Yes the Swiss can handle appointments up to 364 days in advance. Play 'em at their own game
This, obviously, makes a lot of sense in hindsight and I think that I am going to have to take this one on the chin.

Thank you, everyone, for taking the time to tell me what - to be honest - I already knew. I have, up until now, had very good fortune with cars and this is the first car to give me any major difficulties so maybe it all evens out.
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