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Old 03.11.2010, 17:51
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Thanks for to the Zurich Strassenverkehrsamt

Had a pretty cool experience today. Been dreading changing my licence over for a while now (even though I just needed to put the form in) so I was a little hesitant to head to the Strassenverkehrsamt. Usually I get some kranky old woman, or I do something wrong in the paperwork, so I was ready to get my balls handed to me. But it couldnt be further from the truth. The young guy who served me was awesome. Really friendly and helpful and even used Mr Bean analogies to explain a question. Was really impressed.

Even before that, I had to get an eye test at the optometrist and got served by a really nice bloke who helped me all the way. Even shook my hand at the end.

So thumbs up to the young guys (well my age anyway ie. 20-30) for some rad customer service. Best experience of customer relations that ive had in Switzerland for a year and a bit
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Old 03.11.2010, 17:59
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Re: Thanks for to the Zurich Strassenverkehrsamt

Wait till you get the bill

Strassenverkehrsamt staff have always been great in my experience, but then again it is a procedural job that should be fairly straight forward... and guess what? it is!
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Old 03.11.2010, 18:52
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Re: Thanks for to the Zurich Strassenverkehrsamt

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Wait till you get the bill

Strassenverkehrsamt staff have always been great in my experience, but then again it is a procedural job that should be fairly straight forward... and guess what? it is!
Bill for what? Wouldnt i've had to pay at the counter?
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Old 03.11.2010, 18:54
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Re: Thanks for to the Zurich Strassenverkehrsamt

I also had amazing service for a lady there. Exchanging my license after 30 months ....

"You know you shouldn't have been driving on this"

"Oh, no I haven't, I don't even have a car"

"Ok then..." *stamp*
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Old 03.11.2010, 19:04
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Re: Thanks for to the Zurich Strassenverkehrsamt

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Bill for what? Wouldnt i've had to pay at the counter?
Have you been in Switzerland long? If not, welcome to the surprise - - you do something, come away happy that it didnt involve a charge, and then THUMP an invoice (I was going to say lands on the mat) lands in your mailbox.

http://www.stva.zh.ch/internet/ds/st...eb_lenker.html
50+42?+?

EDIT: Oh and check the one you get - mine had lots of mistakes - dates, categories etc. I had to send it back - I had a copy of the old one.
And I got a surprise after a few years when I had to get a SFr150 mediacal to hold on to one of my lorry categories that I had automatically in UK from having passed a car test in... er, some time ago.
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Old 04.11.2010, 00:17
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Re: Thanks for to the Zurich Strassenverkehrsamt

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Have you been in Switzerland long? If not, welcome to the surprise - - you do something, come away happy that it didnt involve a charge, and then THUMP an invoice (I was going to say lands on the mat) lands in your mailbox.

http://www.stva.zh.ch/internet/ds/st...eb_lenker.html
50+42?+?

EDIT: Oh and check the one you get - mine had lots of mistakes - dates, categories etc. I had to send it back - I had a copy of the old one.
And I got a surprise after a few years when I had to get a SFr150 mediacal to hold on to one of my lorry categories that I had automatically in UK from having passed a car test in... er, some time ago.
Well i was expecting 100CHF at least, so 50CHF is all really
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Old 04.11.2010, 09:44
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Re: Thanks for to the Zurich Strassenverkehrsamt

The service at this place is excellent, I received my new licence in the mail the next day after visiting. The service staff super friendly and helpful. Really five star service.
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Old 04.11.2010, 10:06
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Re: Thanks for to the Zurich Strassenverkehrsamt

I too have nothing but good things to say about these guys. Like the OP, I had waited far too long (about 4 years!!) to exchange my UK driver's licence, and was sweating bullets approaching the desk, as a mate of mine had been made to do the written test (twice as he fluffed the first one). Nothing but polite efficient service, didn't even mention the fact that my licence had been invalid for a long time. Turns out my mate had been more than a little mouthy. Idiot (and idiot who is now CHF 600 out of pocket).

I wonder if orders have come from on high to avoid putting honest but stupid expats through the wringer wherever possible.

I always say that Switzerland has ruined me for coffee, chocolate and trains, I should probably add bureaucracy to that list.

"Swiss Bureaucracy, it expensive but it works!"

Compared to the complete oxygen thieves I have had the misfortune to deal with in the UK anyway.

Cheers

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Old 04.11.2010, 10:12
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Re: Thanks for to the Zurich Strassenverkehrsamt

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Had a pretty cool experience today. Been dreading changing my licence over for a while now (even though I just needed to put the form in) so I was a little hesitant to head to the Strassenverkehrsamt. Usually I get some kranky old woman, or I do something wrong in the paperwork, so I was ready to get my balls handed to me. But it couldnt be further from the truth. The young guy who served me was awesome. Really friendly and helpful and even used Mr Bean analogies to explain a question. Was really impressed.

Even before that, I had to get an eye test at the optometrist and got served by a really nice bloke who helped me all the way. Even shook my hand at the end.

So thumbs up to the young guys (well my age anyway ie. 20-30) for some rad customer service. Best experience of customer relations that ive had in Switzerland for a year and a bit
Why do you get thanks for this?

Not only did you start a circle jerk, but you used the word "rad".

That word is for people over 30.
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Old 04.11.2010, 10:27
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Re: Thanks for to the Zurich Strassenverkehrsamt

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Usually I get some kranky old woman
Yes, I had the day off work and was kranky on here instead.
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Old 04.11.2010, 10:30
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Re: Thanks for to the Zurich Strassenverkehrsamt

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Well i was expecting 100CHF at least, so 50CHF is all really
I thought you weren't expecting anything...
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Bill for what? Wouldnt i've had to pay at the counter?
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Old 04.11.2010, 10:41
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Re: Thanks for to the Zurich Strassenverkehrsamt

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Why do you get thanks for this?

Not only did you start a circle jerk, but you used the word "rad".

That word is for people over 30.
As an appropriate and measured response to the sheer bile spewed in the above, I trotted on up to the OP and contributed to the thanks account.

Facing the Strassenvekehrsamt when you know you're a sinner is a situation faced by many expats. Reassurance that it won't be as bad as you imagine is a valuable thing.

How old do you have to be to use the word, "Jerk" as an adjective?

Jim
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Old 04.11.2010, 16:29
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Re: Thanks for to the Zurich Strassenverkehrsamt

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That word is for people over 30.
Thats what over 30s people say. They say radical yo
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Old 04.11.2010, 16:33
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Re: Thanks for to the Zurich Strassenverkehrsamt

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I thought you weren't expecting anything...


I was expecting to pay at least 100CHF at the counter. Happens at the kriesburo like that so I expected that. shessh

And to answer Glendyn: I have been here a year and a bit and no i have never got an invoice for something after I visited in person, other than the person telling me that they will send a bill (ie. wife went to the dentist - got a bill afterwards).
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Old 04.11.2010, 16:39
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Re: Thanks for to the Zurich Strassenverkehrsamt

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Had a pretty cool experience today.
Hold on to this glowing feeling about the Strassenverkehrsamt and treasure it, as it will disappear very, very fast after your first MFK inspection
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Old 04.11.2010, 17:15
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Re: Thanks for to the Zurich Strassenverkehrsamt

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Hold on to this glowing feeling about the Strassenverkehrsamt and treasure it, as it will disappear very, very fast after your first MFK inspection
I have taken two cars through the MFK at the Zurich Strassenverkehrsamt. Both times the inspectors were charming and seemed delighted they has a real car owner to speak to, rather than a dealer or machanic. Hand shakes at the start and finish - and two clear MFK passes...
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Old 04.11.2010, 17:33
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Re: Thanks for to the Zurich Strassenverkehrsamt

Never had a problem with my car either.
When my mechanic took my 1935 Velocette down there, he called me in a panic because they started accusing him of having built the thing himself. It wasn't on their database, and therefore could not possibly exist.
I then had to supply them with every imaginable piece of technical information (gear ratios, tank volume, horse-power etc.) to allow them to create a new entry in the database. Not easy for quite a rare bike, especially as the manufacturers were never keen on quoting power output (with a hand-built machine this really depends on whether the bike was built by reliable Rick on a Monday morning or dosser Dave last thing on a Friday.).

Cheers

Jim
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Old 04.11.2010, 17:58
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Re: Thanks for to the Zurich Strassenverkehrsamt

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I have taken two cars through the MFK at the Zurich Strassenverkehrsamt. Both times the inspectors were charming and seemed delighted they has a real car owner to speak to, rather than a dealer or machanic. Hand shakes at the start and finish - and two clear MFK passes...
We must have had a bad day then 'cause they were real twats with us.
(Mrs Leafy's Swiss as well. so it wasn't an Auslander thing either)
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Old 09.09.2015, 22:35
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Re: Thanks to the Zurich Strassenverkehrsamt

Just wanted to share my experiences in case it helps anyone. Went to the Strassenverkehrsamt in Zurich yesterday for an appointment at 9.07 (!) for the car to be tested. I explained to the man that I had been told the night before by a friend that I should have had my engine steam cleaned in advance but that by the time I 'd heard this it was too late.

He told me not to worry and said as long as it wasn't really, really filthy it should be ok. In fact I'm pleased to say that it was ok and the car passed straight away. I'm now glad I hadn't gone to the trouble and expense of arranging an appointment for the engine to be cleaned.

It was all very organised at the Strassenverhkehrsamt and they were very friendly and helpful and it all went like clockwork! You didn't even have to pay on the spot as they send you the bill in the post.
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