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Old 18.03.2011, 16:20
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Great Customer Service (booking.com)

For my forthcoming visit to Switzerland I booked a hotel in St. Gallen through booking.com

After booking, an EF member suggested an alternative that meets my needs better, and is cheaper.

I looked at cancelling my original booking and there were no problems at all. The original booking email includes a link to amend or cancel the booking. Up to 24 hours before arrival there is no cost for cancelling.

I received an email to confirm my cancellation by return. I know this is an automated service but it has been well thought out to make it very simple.
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Old 18.03.2011, 16:23
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Re: Great Customer Service (booking.com)

I've had similarly great service with booking.com

btw - e-bookers on the other hand charge CHF150 for handling cancellations. Just realised that when I had to cancel some flights.
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Old 18.07.2015, 10:03
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Re: Great Customer Service (booking.com)

Ditto on the positive review of booking.com. If you cancel within the time period allowed, you receive an email confirming your cancellation. No fuss. You can also contact hotels via the site with special requests, etc.
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Old 18.07.2015, 10:37
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Re: Great Customer Service (booking.com)

I avoid Expedia e-bookers etc because if you need to change something you can never reach anyone and Expedia add about 15 gbp booking fee hidden away that's not directly shown in the total.
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