problem with sunrise surf

stud29 · #1 11.10.2011, 19:54

I deactivate the option but each time sunrise charge me the 7,5 chf.Someone has the same problem?

coconut · #2 11.10.2011, 19:59

Hi, welcome to the forum. perhaps if you explain a bit more your issue, someone else could give you advise or relate to your problem. By the way, have you called sunrise help center, they have the english option.

California Dreamer · #3 11.10.2011, 20:09

The problem with sunrise surf here in Switzerland is that we don't have a beach. Otherwise it would be great.

stud29 · #4 11.10.2011, 21:24

is one option with name sunrise surf 250 Mb and cost 7,5 chf,they refunded me for the problem but it's an 6 months problem old and they don't correct.i want to know if other people use this option and had the same issue?

jrspet · #5 11.10.2011, 21:26

I had the same problem using Mein Konto on their Web - for some reason it was grayed out / disabled when trying to opt out of the 250MB surf add-on.

A call to the Customer Care Centre resolved it, confirmed upon receiving the next PDF invoice.

stud29 · #6 11.10.2011, 21:46

	Quote:	stud29
	is one option with name sunrise surf 250 Mb and cost 7,5 chf,they refunded me for the problem but it's an 6 months problem old and they don't correct.i want to know if other people use this option and had the same issue?

	Quote:	jrspet
	I had the same problem using Mein Konto on their Web - for some reason it was grayed out / disabled when trying to opt out of the 250MB surf add-on. A call to the Customer Care Centre resolved it, confirmed upon receiving the next PDF invoice.

I had the first issue the February but i notice that sunrise haven't corrected the problem until now.If they know the problem why they don't correct.I will try with "surf stop" without opt out from my Mein Konto that i did always.