Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone
Reply
 
Thread Tools Display Modes
  #1  
Old 22.01.2012, 12:09
happyday's Avatar
Junior Member
 
Join Date: Jan 2012
Location: SZ
Posts: 72
Groaned at 9 Times in 3 Posts
Thanked 27 Times in 17 Posts
happyday is considered a nuisancehappyday is considered a nuisancehappyday is considered a nuisance
Aldi prepaid internet simcard warning!

Aldi has a prepaid internet sim 10chf for 300mb.
I read it is appeared as a best deal on comparis.
But be aware that depiste of it's being 'prepaid', it goes negative if you use over that 300mb.
The person who experienced complained to Aldi C/S they said they had several complaints regarding this matter n reported to manager. But he still had to pay the negative off his account.
So be aware!!!
Reply With Quote
The following 2 users would like to thank happyday for this useful post:
  #2  
Old 22.01.2012, 19:33
Senior Member
 
Join Date: Jan 2012
Location: wädenswil
Posts: 488
Groaned at 8 Times in 5 Posts
Thanked 53 Times in 43 Posts
Jonesy is considered a nuisanceJonesy is considered a nuisanceJonesy is considered a nuisance
Re: Aldi prepaid internet simcard warning!

There's no way to deactivate that???
Reply With Quote
  #3  
Old 22.01.2012, 19:53
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 10,422
Groaned at 147 Times in 125 Posts
Thanked 7,048 Times in 4,142 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Probably better than being cut off IMHO! I pay 0.59 Euro per mb with abroadband when roaming, if only I could get 300mb prepaid everywhere I go for 10CHF.


Quote:
View Post
Aldi has a prepaid internet sim 10chf for 300mb.
I read it is appeared as a best deal on comparis.
But be aware that depiste of it's being 'prepaid', it goes negative if you use over that 300mb.
The person who experienced complained to Aldi C/S they said they had several complaints regarding this matter n reported to manager. But he still had to pay the negative off his account.
So be aware!!!
Reply With Quote
  #4  
Old 22.01.2012, 20:00
happyday's Avatar
Junior Member
 
Join Date: Jan 2012
Location: SZ
Posts: 72
Groaned at 9 Times in 3 Posts
Thanked 27 Times in 17 Posts
happyday is considered a nuisancehappyday is considered a nuisancehappyday is considered a nuisance
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
There's no way to deactivate that???
Nope apparently as he had to pay for 2 other months going over 300 mb limit. C/S said some kind technical issue or sth. He isn't using it at the moment. He was saying he only used like 3 mins to read article on FT while he was on the train when he first went over his limit... Strange.

In common sense, it should stop when you use up your prepaid credit or usage. Prepaid simcard going negative unheard of. Aldi got some issue at the moment.
Reply With Quote
  #5  
Old 22.01.2012, 20:04
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 10,422
Groaned at 147 Times in 125 Posts
Thanked 7,048 Times in 4,142 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
Prepaid simcard going negative unheard of. Aldi got some issue at the moment.
I have known prepaid cards go negative, especially with foreign useage.
Reply With Quote
  #6  
Old 22.01.2012, 20:35
happyday's Avatar
Junior Member
 
Join Date: Jan 2012
Location: SZ
Posts: 72
Groaned at 9 Times in 3 Posts
Thanked 27 Times in 17 Posts
happyday is considered a nuisancehappyday is considered a nuisancehappyday is considered a nuisance
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
I have known prepaid cards go negative, especially with foreign useage.
Yes I think it could be possible here and Germany as you need to register even when you buy prepaid simcard.

But in the U.K anyone can just buy prepaid. So giving negative credit to prepaid user, probably not a good idea.

However I am not in for getting negative credit on my prepaid card. I would like to control otherwise I will buy unlimited internet sim if I was to get unexpected surprise every month. ^^

Need to be careful with this prepaid card thing here in CH.
Reply With Quote
  #7  
Old 22.01.2012, 22:21
miniMia's Avatar
Forum Legend
 
Join Date: Apr 2007
Location: romandie
Posts: 8,144
Groaned at 74 Times in 66 Posts
Thanked 5,897 Times in 3,077 Posts
miniMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
Nope apparently as he had to pay for 2 other months going over 300 mb limit. C/S said some kind technical issue or sth. He isn't using it at the moment. He was saying he only used like 3 mins to read article on FT while he was on the train when he first went over his limit... Strange.

In common sense, it should stop when you use up your prepaid credit or usage. Prepaid simcard going negative unheard of. Aldi got some issue at the moment.

That seems very strange. Maybe there is something wrong. He should get a tracker app that tracks how many MBs he is using. There are some that even warn you when you are close to your limit.

He should also get a MB saver app. I use Onavo which is supposed to save some megs and track how much you use. But it does NOT warn you if you are reaching you limit.
Reply With Quote
  #8  
Old 23.01.2012, 01:16
Junior Member
 
Join Date: Oct 2011
Location: Switzerland
Posts: 71
Groaned at 0 Times in 0 Posts
Thanked 4 Times in 4 Posts
stud29 has no particular reputation at present
Re: Aldi prepaid internet simcard warning!

what's the matter,you just throw away and you don't mind more about the simcard if is prepaid.After buy another.
Reply With Quote
  #9  
Old 01.08.2012, 20:15
Jern's Avatar
Senior Member
 
Join Date: Feb 2008
Location: Bern
Posts: 386
Groaned at 2 Times in 2 Posts
Thanked 365 Times in 144 Posts
Jern is considered knowledgeableJern is considered knowledgeableJern is considered knowledgeable
Re: Aldi prepaid internet simcard warning!

I wish I had seen this thread before. Just got well and truly done over by Aldi Mobile. Their attractive CHF9.90 rate for 400MB converts to a massive CHF5 per MB if it runs out and you don't notice. That's about CHF15 a minute if you happen to be watching a YouTube video at the time. It's how they make their money, of course.

And it gets worse, because Aldi are quite happy to carry on charging you, even after your credit has run out. If you're on YouTube when your 400MB runs out, then you're in far a nasty surprise, as my son discovered, when he suddenly found he had balance of minus CHF60. He paid it off, like the good citizen he is, but then immediately ditched Aldi Mobile in favour of a Sunrise contract.

Now I am in a similar position, with a negative balance. It's not a huge amount, but that's not the point. I resent having to pay for something I didn't want. Where do I stand legally? Can they come after me for the balance? I would like to send the SIM card back to Aldi and tell them where to stick it.
Reply With Quote
  #10  
Old 01.08.2012, 21:30
glowjupiter's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: ZH
Posts: 1,097
Groaned at 3 Times in 3 Posts
Thanked 829 Times in 429 Posts
glowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
I wish I had seen this thread before. Just got well and truly done over by Aldi Mobile. Their attractive CHF9.90 rate for 400MB converts to a massive CHF5 per MB if it runs out and you don't notice. That's about CHF15 a minute if you happen to be watching a YouTube video at the time. It's how they make their money, of course.

And it gets worse, because Aldi are quite happy to carry on charging you, even after your credit has run out. If you're on YouTube when your 400MB runs out, then you're in far a nasty surprise, as my son discovered, when he suddenly found he had balance of minus CHF60. He paid it off, like the good citizen he is, but then immediately ditched Aldi Mobile in favour of a Sunrise contract.

Now I am in a similar position, with a negative balance. It's not a huge amount, but that's not the point. I resent having to pay for something I didn't want. Where do I stand legally? Can they come after me for the balance? I would like to send the SIM card back to Aldi and tell them where to stick it.
Just wondering: Is anything regarding this issue mentioned in their Terms and Conditions?

Last edited by glowjupiter; 01.08.2012 at 21:49.
Reply With Quote
  #11  
Old 02.08.2012, 00:13
Jern's Avatar
Senior Member
 
Join Date: Feb 2008
Location: Bern
Posts: 386
Groaned at 2 Times in 2 Posts
Thanked 365 Times in 144 Posts
Jern is considered knowledgeableJern is considered knowledgeableJern is considered knowledgeable
Re: Aldi prepaid internet simcard warning!

Hmmm. Just checked their AGB (T&C), which are obscure, to say the least, but as far as I can make out they just say that payments will be deducted from the customer's credit. Can't see any mention about the customer's liability to pay for services used when there is no credit. On the other hand, they also don't say that Aldi must block the service when the credit goes negative.

However, their FAQs do mention the possibility that a credit amount may go negative (which sounds like an oxymoron) when making calls abroad, or using chat services, for example.

I sent them a grumpy email, asking them to wipe the negative amount off my account, so we'll have to wait and see what they say. My guess is "tough".

Last edited by Jern; 02.08.2012 at 00:45.
Reply With Quote
  #12  
Old 02.08.2012, 01:44
quark's Avatar
Forum Veteran
 
Join Date: Sep 2010
Location: Aargh-Ow!
Posts: 1,363
Groaned at 13 Times in 12 Posts
Thanked 1,838 Times in 756 Posts
quark has a reputation beyond reputequark has a reputation beyond reputequark has a reputation beyond reputequark has a reputation beyond reputequark has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Just in case anyone else uses Aldi Mobile in Germany, note that they automatically renew data packages each month - so make sure to cancel the option at the end of your 30 days if you're not using it next month otherwise you could end up in negative credit a few months down the line!
Reply With Quote
  #13  
Old 02.08.2012, 10:59
esto's Avatar
Forum Veteran
 
Join Date: Mar 2008
Location: Bern, baby, Bern
Posts: 1,257
Groaned at 13 Times in 12 Posts
Thanked 993 Times in 460 Posts
esto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Pre-paid uses a different billing system than post-paid accounts. Before you make a call, the system should check that you have enough credit, and if not, it should block the call. Sometimes they let you go a little over, just to be nice (maybe 5-10CHF). But 60CHF is way too much. I think something is worng with their billing system (or Sunrise's billing system, since Aldi uses Sunrise's network).

When you sign up for a pre-paid SIM card, your address is just registered for security purposes (ie: if a pre-paid SIM is used in a crime, the police can track the origin). The network operators don't send bills to pre-paid customers. If you have a negative balance of 60CHF on your SIM card, and throw it away, it's the network operators loss. Which is really why they should fix their billing system. Call to them and complain, so they are aware of the problem.

Meanwhile, take it into your own hands to monitor/track your usage. Since Aldi uses the Sunrise network, you should be able to use the same short-codes. To check your current balance, press *121# and then the green "call" button. (Swisscom is *130# and send)
http://www1.sunrise.ch/Schnellabfrag...de_CH-CHF.html

You should also be able to check your balance and use on the internet:
https://www.aldi-mobile.ch/de/kontomanager.html
Reply With Quote
This user would like to thank esto for this useful post:
  #14  
Old 02.08.2012, 11:33
Jern's Avatar
Senior Member
 
Join Date: Feb 2008
Location: Bern
Posts: 386
Groaned at 2 Times in 2 Posts
Thanked 365 Times in 144 Posts
Jern is considered knowledgeableJern is considered knowledgeableJern is considered knowledgeable
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
The network operators don't send bills to pre-paid customers. If you have a negative balance of 60CHF on your SIM card, and throw it away, it's the network operators loss.
I probably will if they don't agree to wipe off the negative balance. But they won't let me port the number, of course.

Quote:
View Post
Which is really why they should fix their billing system. Call to them and complain, so they are aware of the problem.
I have done. Waiting for a reply.

Quote:
View Post
Meanwhile, take it into your own hands to monitor/track your usage. Since Aldi uses the Sunrise network, you should be able to use the same short-codes. To check your current balance, press *121# and then the green "call" button. (Swisscom is *130# and send)
http://www1.sunrise.ch/Schnellabfrag...de_CH-CHF.html

You should also be able to check your balance and use on the internet:
https://www.aldi-mobile.ch/de/kontomanager.html
I think it's *147# for Aldi Mobile. And it was only because I checked on kontomanager that I noticed the negative balance. Normally I would just have topped up the credit by CHF30, and I would have been been very surprised and disappointed to see most of the CHF30 just disappear.

The point is that you can only check your balance - you can't check how many MB you have used, or how many you have left. If your 400MB are suddenly used up, and you happen to be downloading something on a fast connection, you could suddenly start racking up charges of CHF5 or 10 per second. That's scary.
Reply With Quote
  #15  
Old 02.08.2012, 11:50
TiMow's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Fribourg
Posts: 7,978
Groaned at 246 Times in 162 Posts
Thanked 9,569 Times in 4,095 Posts
TiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
The point is that you can only check your balance - you can't check how many MB you have used, or how many you have left. If your 400MB are suddenly used up, and you happen to be downloading something on a fast connection, you could suddenly start racking up charges of CHF5 or 10 per second. That's scary.
No but you can see how many you have remaining.

On the link already provided for Aldi Mobile Kontomanager, once you have logged in, click on "Promotionen" - 4th down on the right.
Reply With Quote
  #16  
Old 02.08.2012, 12:24
esto's Avatar
Forum Veteran
 
Join Date: Mar 2008
Location: Bern, baby, Bern
Posts: 1,257
Groaned at 13 Times in 12 Posts
Thanked 993 Times in 460 Posts
esto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
The point is that you can only check your balance - you can't check how many MB you have used, or how many you have left. If your 400MB are suddenly used up, and you happen to be downloading something on a fast connection, you could suddenly start racking up charges of CHF5 or 10 per second. That's scary.
What kind of a phone do you have? If it's an Android or iPhone, there's plenty of apps you can download to monitor your data consumption directly on the phone and keep track of it that way. I have only 200MB data allowance, so I have to keep tabs on it as well. Normally thats enough for e-mails, a little web-browsing and some other background data and syncing. YouTube really sucks alot of data, if you want to watch videos via the mobile network you really need to have some kind of post-paid "unlimited" type data plan.

...but on a higher level, I agree with you, with a pre-paid plan, when your credit is up, your phone should stop.
Reply With Quote
  #17  
Old 02.08.2012, 13:16
Jern's Avatar
Senior Member
 
Join Date: Feb 2008
Location: Bern
Posts: 386
Groaned at 2 Times in 2 Posts
Thanked 365 Times in 144 Posts
Jern is considered knowledgeableJern is considered knowledgeableJern is considered knowledgeable
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
No but you can see how many you have remaining. On the link already provided for Aldi Mobile Kontomanager, once you have logged in, click on "Promotionen" - 4th down on the right.
Does this really tell you how many MB you have remaining? That would certainly be something helpful. Mine is blank at the moment, because my "Promotion" expired.
Reply With Quote
  #18  
Old 02.08.2012, 13:30
Jern's Avatar
Senior Member
 
Join Date: Feb 2008
Location: Bern
Posts: 386
Groaned at 2 Times in 2 Posts
Thanked 365 Times in 144 Posts
Jern is considered knowledgeableJern is considered knowledgeableJern is considered knowledgeable
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
What kind of a phone do you have? If it's an Android or iPhone, there's plenty of apps you can download to monitor your data consumption directly on the phone and keep track of it that way. I have only 200MB data allowance, so I have to keep tabs on it as well. Normally thats enough for e-mails, a little web-browsing and some other background data and syncing. YouTube really sucks alot of data, if you want to watch videos via the mobile network you really need to have some kind of post-paid "unlimited" type data plan.

...but on a higher level, I agree with you, with a pre-paid plan, when your credit is up, your phone should stop.
Thanks. I'll try one of those apps.

As far as I know, my phone was just doing its normal routine things - updating stuff like email inbox, RSS, facebook etc. Altogether about 8MB overnight - CHF40.

CHF5/MB - that's not a realistic tariff, is it?
Reply With Quote
  #19  
Old 02.08.2012, 13:40
esto's Avatar
Forum Veteran
 
Join Date: Mar 2008
Location: Bern, baby, Bern
Posts: 1,257
Groaned at 13 Times in 12 Posts
Thanked 993 Times in 460 Posts
esto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
Thanks. I'll try one of those apps.

As far as I know, my phone was just doing its normal routine things - updating stuff like email inbox, RSS, facebook etc. Altogether about 8MB overnight - CHF40.

CHF5/MB - that's not a realistic tariff, is it?
5CHF/MB is ridiculous. I have M-Budget, and with my post-paid abo it's 10 rappen per MB over my limit, max 5CHF/day. But pre-paid rate isn't too bad either:
Quote:
Neu: Datenverkehr in der Schweiz Fr. 0.28 / MB
(max. Fr. 5.00 / Tag)
http://www.migros.ch/de/supermarkt/m...e-prepaid.html

M-Budget is cheaper and using the Swisscom network. Aldi Mobile is more expensive and using the Sunrise network. I'm not sure why anyone would take Aldi Mobile, but maybe I overlooked something

PS- If you have an Android phone, use "NetCounter", it keps track of your usage on a daily/weekly/monthly basis. And it's made by a Swiss guy too
Reply With Quote
This user would like to thank esto for this useful post:
  #20  
Old 02.08.2012, 13:45
TiMow's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Fribourg
Posts: 7,978
Groaned at 246 Times in 162 Posts
Thanked 9,569 Times in 4,095 Posts
TiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond repute
Re: Aldi prepaid internet simcard warning!

Quote:
View Post
Does this really tell you how many MB you have remaining? That would certainly be something helpful. Mine is blank at the moment, because my "Promotion" expired.
When you have activated your 30 day period it appears under the promtioen page how many megs you have left and the expiry of the 30 day period - bearing in mind that it actually gives over 400 MB (about 409).

If your using more than this you should change your plan or surfing habits.

Conversely I've actually stopped using this function for a while as I wasn't using many megs for my 9,90 - although just a small amount of surfing can get close to this amount, anyway.
Reply With Quote
This user would like to thank TiMow for this useful post:
Reply

Tags
aldi, internet, prepaid




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Mobile Internet with prepaid... finally yes! lewton TV/internet/telephone 167 03.06.2014 22:47
Sunrise Prepaid "Take Away" Internet USB w/ SIM sammy-boy Items for sale 0 13.07.2011 12:44
What's the cheapest cellphone PREPAID Deal with 3G internet? vincentafrica TV/internet/telephone 2 12.01.2011 22:42
Disable internet in iPhone (Prepaid Swisscom) cotarelo TV/internet/telephone 15 21.12.2009 01:22
How do I credit my simcard? moula TV/internet/telephone 5 19.08.2007 20:38


All times are GMT +1. The time now is 16:46.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0