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Old 01.01.2014, 13:42
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Macbook warning

My son's two-year old Macbook Pro went phut last week. One of the graphics processors is knackered, apparently, and the repairs will cost more than it's worth.

I know, there's nothing particularly unusual in that. Apple is not infallible. But when I started googling Early 2011 Macbook Pro AND phut or knack* I discovered that there are many thousands of people with exactly the same problem with this particular model. Judging from the burgeoning number threads on the Apple support site on this topic, more and more of these machines are now reaching their phut-point. This one runs to 142 pages of posts from angry and disappointed Apple ex-fans.

Is Apple doing the decent thing and admitting a design/manufacturing fault? Apparently not.

So, if you are tempted to buy a second-hand early 2011 Macbook Pro on Ricardo, you might want to read a few of those threads first.
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Old 01.01.2014, 14:28
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Re: Macbook warning

happened to me as well, luckily then my Mac Book Pro was in extended warranty period so they happily changed the monitor (or what ever pieces were needed); then as luck would have it, during last week of my extended warranty period, the mother board died; and apple happily replaced it (and also gave me a bigger hard disk as well - all for free)

Two weeks ago display/monitor stopped working again, and I am not bothered to even ask what the problem is; have connected an external monitor (bought for 30 CHF thanks to EF); and would use that as long as Mac stays alive
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Old 01.01.2014, 17:10
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Re: Macbook warning

The problem with the internet is that those who have problems speak louder and more often than those who don't - I never see anything on the internet where the majority says my device is working perfectly.

The 2010 MacBook 15 inch models fell over like flies at the end of summer and Apple put in a repair program to deal with it, but the 2011 MacBooks are actually rock solid, apart from the natural failure rate which you would expect from a manufacturing point of view - I'm an industry observer as part of my job.

However, it often pays to contact Apple directly and complain about the problem. Make enough noise and they'll often give out a customer satisfaction number which will enable you to get an out of warranty device repaired for free, or just pay for the labour involved.
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  #4  
Old 01.01.2014, 17:39
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Re: Macbook warning

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The problem with the internet is that those who have problems speak louder and more often than those who don't - I never see anything on the internet where the majority says my device is working perfectly.

The 2010 MacBook 15 inch models fell over like flies at the end of summer and Apple put in a repair program to deal with it, but the 2011 MacBooks are actually rock solid, apart from the natural failure rate which you would expect from a manufacturing point of view - I'm an industry observer as part of my job.

However, it often pays to contact Apple directly and complain about the problem. Make enough noise and they'll often give out a customer satisfaction number which will enable you to get an out of warranty device repaired for free, or just pay for the labour involved.
I would normally agree with you, but this is on a different scale from ordinary forum-whingeing. In fact this MacBook has already had its fair share of hardware problems, but those were "normal" issues which you might expect with any complicated piece of electronics, and didn't merit any particular complaint about Apple's quality standards.

This one is different. The failure reports in this case are widespread and consistent. The problem seems to remain latent until the MacBook is upgraded to a particular operating system version (certainly Mavericks, or possibly earlier), which is when the underlying hardware weakness reveals itself as a result of different GPU usage. This probably explains why the 2011 Macbooks generally appeared to be reliable until these GPU problems started to appear during 2013, and why the incidence is now accelerating.
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Old 01.01.2014, 17:45
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Re: Macbook warning

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The 2010 MacBook 15 inch models fell over like flies at the end of summer and Apple put in a repair program to deal with it, but the 2011 MacBooks are actually rock solid, apart from the natural failure rate which you would expect from a manufacturing point of view - I'm an industry observer as part of my job.
That's interesting, what exactly was the issue with MBP 2010? I have exactly that model and mine seemed to give up around Sept.
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Old 01.01.2014, 17:58
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Re: Macbook warning

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That's interesting, what exactly was the issue with MBP 2010? I have exactly that model and mine seemed to give up around Sept.
Apple offered an extended warranty on mid-2010 Macbooks. You can check if your machine is eligible by putting the serial number in here.
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Old 01.01.2014, 18:14
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Re: Macbook warning

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Apple offered an extended warranty on mid-2010 Macbooks. You can check if your machine is eligible by putting the serial number in here.
Thanks but seems its not covered. I was curious to know what the exact issue was that Slaphead's eluded to in his post. My macbook kept stalling/crashing and was really slow. Admittedly I'm a bit of a novice but I seem to have fixed my problem by installing an SSD and increasing the memory and it's working great now.
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Old 01.01.2014, 18:31
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Re: Macbook warning

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Thanks but seems its not covered. I was curious to know what the exact issue was that Slaphead's eluded to in his post. My macbook kept stalling/crashing and was really slow. Admittedly I'm a bit of a novice but I seem to have fixed my problem by installing an SSD and increasing the memory and it's working great now.
This is Apple's report on the main issue which caused them to offer extended warranty.

The stalling/crashing may have been a failing hard drive, or it maybe simply that the file-system needed some tidying up (a nearly-full disk is a common cause of problems, or messed-up file permissions). I have a MBP of the same age as yours which I am currently trying to speed up. Good to know that the SSD option is effective. That will probably be my next move.
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Old 01.01.2014, 18:47
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Re: Macbook warning

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...The stalling/crashing may have been a failing hard drive...
That's almost certainly what it was given my experience. Especially as it was cured by putting an SSD in the machine.

Which reminds I need to get hold of a 1TB SSD for my iMac.
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Old 01.01.2014, 18:51
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Re: Macbook warning

Buying an Apple laptop without Apple Care is a huge gamble.
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Old 01.01.2014, 20:04
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Re: Macbook warning

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Which reminds I need to get hold of a 1TB SSD for my iMac.
believe that will cost over a 1000, unless someone knows where to get it cheaper?
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Old 01.01.2014, 20:11
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Re: Macbook warning

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believe that will cost over a 1000, unless someone knows where to get it cheaper?
About half that, but then I am in the industry.
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Old 01.01.2014, 21:00
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Re: Macbook warning

care to suggest where one can purchase a 1 gig (or even 500 MB) SSD at a good price?

I also have an early 2011 MBP. its seems to be working 'ok' but have noticed the slow down. Still have warranty until August 2014. Bit nervous.
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Old 01.01.2014, 22:59
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Re: Macbook warning

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care to suggest where one can purchase a 1 gig (or even 500 MB) SSD at a good price?
I assume you mean 1TB and 500GB? Try Expansys here. Or digitec have the same 1TB SSd drive for CHF 555 including VAT and shipping.

NB: Expansys is a UK company which seems to have got the hang of exporting to CH. I ordered a Chromebox online at 5pm one evening. It was shipped the same day from a warehouse in the UK midlands, and was delivered in Bern at 10.30 the following day. And there was no customs crap - that was all taken care of.

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I also have an early 2011 MBP. its seems to be working 'ok' but have noticed the slow down. Still have warranty until August 2014. Bit nervous.
Slow down is not too serious (as long as you have a backup). It's the graphics problems on this model which are expensive.

Last edited by Jern; 01.01.2014 at 23:39.
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Old 01.01.2014, 23:50
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Re: Macbook warning

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I assume you mean 1TB and 500GB? Try Expansys here. Or digitec have the same 1TB SSd drive for CHF 555 including VAT and shipping.

NB: Expansys is a UK company which seems to have got the hang of exporting to CH. I ordered a Chromebox online at 5pm one evening. It was shipped the same day from a warehouse in the UK midlands, and was delivered in Bern at 10.30 the following day. And there was no customs crap - that was all taken care of.
Sorry yes i meant 1TB/500GB. Thanks, will give expansys a try. :-)
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Old 02.01.2014, 09:36
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Re: Macbook warning

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care to suggest where one can purchase a 1 gig (or even 500 MB) SSD at a good price?





I also have an early 2011 MBP. its seems to be working 'ok' but have noticed the slow down. Still have warranty until August 2014. Bit nervous.





the question is: do you really want to invest 550.- in a laptop that's already 3 years old? It'd be different if you could use the SSD in another Macbook Pro if the first one gives up the ghost, but the new ones don't contain user-upgradable parts and have non-standard SSDs.
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Old 02.01.2014, 12:56
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Re: Macbook warning

The days of the high-powered laptop are probably numbered, anyway. Time to get a Chromebook, maybe.
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Old 02.01.2014, 13:16
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Re: Macbook warning

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The days of the high-powered laptop are probably numbered, anyway. Time to get a Chromebook, maybe.
Good luck using Photoshop on that
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Old 02.01.2014, 13:37
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Re: Macbook warning

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Good luck using Photoshop on that
Yes, there's a lot that you can't do on a Chromebook. But think of it as a CHF300 replacement for an CHF500 iPad, and it suddenly makes sense.
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Old 02.01.2014, 13:38
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Re: Macbook warning

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Yes, there's a lot that you can't do on a Chromebook. But think of it as a CHF300 replacement for an CHF500 iPad, and it suddenly makes sense.
Not sure - a tablet's a tablet and a laptop is a laptop. I don't see myself browsing the web on a laptop with a keyboard while sitting on a Sofa. I only use my computer when I need to get work done.
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