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Old 04.06.2014, 01:29
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SkyEurope.tv

Has anyone subscribed to this service - SkyEurope.tv?

It promises all the SKY channels and packages as one gets with the UK based SKY subscription at the same costs, but with an extra yearly subscription fee of 149€.
All very nice. But it also says :
" We arrange your subscription using a UK address so that Sky TV is under the impression that you are in the UK and Sky TV is therefore acting in good faith. What we are doing is not illegal under European law and if you subscribe through us it is not illegal either. Sky TV on the other hand cannot be seen to permit or promote such activities. Therefore it is very important that you always deal through us. If Sky TV became aware that you are using your viewing card outside the UK they would deactivate it. Please never contact Sky UK directly, always contact us. "

Are we to believe that SKY UK are that dumb?? Any comments ?
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Old 04.06.2014, 08:43
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Re: SkyEurope.tv

Don't subscribe to SkyEurope, but I'd say that's pretty standard for all the companies doing the same thing. Also, why would you contact Sky direct when your service provider is SkyEurope?

And no, Sky probably aren't that dumb but would you cut off a source of revenue and lose customers? What they're dumb about is not working on ways to allow people to continue to subscribe to them directly when they move abroad, thereby removing these middle men companies. As part of the problem at least is on the programme copyright side and they also have companies in Germany and Italy, getting the copyright changed from UK broadcast only to Europe-wide would seem both sensible and easy to achieve.
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Old 04.06.2014, 10:52
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Re: SkyEurope.tv

Sky are very much aware that many people outside of the UK continue to use Sky TV. However, aside from doing the bare minimum to make it appear they try to prevent it, they do not spend a great deal of effort trying to stop 3rd parties selling Sky services in Europe.

The reason for this is simple. Sky estimate that 12-15 % of their subscribers are based in mainland Europe. That is a lot of revenue for them. (I know very senior people at B-SkyB so have it from the horses mouth).

What they do to try prevent this from taking place is:

1. Require a UK address
2. Require a telephone connection for Multiroom
3. Require a broadband connection for certain services
4. Send replacement viewing cards to the UK address if the Sky boxes are not connected to either a phone line or broadband for a certain period.

This allows them to apply the letter of the law regarding broadcasting rights while still making it possible for expats abroad to view UK Sky.

The 3rd parties always insist you do not contact Sky yourself if you have a problem. The reason is simple, if you contact Sky and they pickup that you are calling internationally, they will immediately start checking whether you are using the Sky service at a UK address.

I have 4 Sky boxes in a multiroom setup here and it is pretty hassle free. I once needed to replace the viewing cards and it was sorted out for me by a company here in Geneva.

So it is possible to do, although you do breach the Sky T&C's by doing so. If they find out, the worst that can happen is you lose your Sky boxes.
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Old 04.06.2014, 10:55
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Re: SkyEurope.tv

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It promises all the SKY channels and packages as one gets with the UK based SKY subscription at the same costs, but with an extra yearly subscription fee of 149€.
...
"If Sky TV became aware that you are using your viewing card outside the UK they would deactivate it. Please never contact Sky UK directly, always contact us. "

Are we to believe that SKY UK are that dumb?? Any comments ?
Like many people we simply maintain a Sky subscription at the UK address of a friend. I think only on two occasions has there been a need for her to send a new card or similar on to us. The subscription is paid directly through my UK bank account, and we don't use any pay-per-view services.

Are Sky dumb enough? I've never quite been sure about this, and certainly at one point I was always careful to disable caller ID when calling them, but on recent occasions (where recent=about two years ago) I haven't bothered, having "I'm away on business today but will be back at the address tonight" at the ready if needed (which it never has been). Calls include things like registering a new Sky+ box to authorise the viewing card on it.

So I think it's more a case of "don't ask, don't tell". One has to accept some odd questions when they want to send an engineer or something, but that's usually only because you're talking to someone incompetent, and be clear that you don't have a personal UK landline so will never be connected.

So it's not really a problem, and certainly, IMO, not worth paying that sort of annual charge for unless you really have no possible way of doing it yourself.
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Old 04.06.2014, 11:16
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Re: SkyEurope.tv

Yes, we do the same. UK address originally at my OH's parents' house, but they've both passed on now so we own it. Our kind next door neighbour deals with any post, including Sky, for us so any new cards get sent on to us fairly quickly. Payments via the UK bank account and no questions asked.
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Old 04.06.2014, 11:50
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Re: SkyEurope.tv

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Don't subscribe to SkyEurope, but I'd say that's pretty standard for all the companies doing the same thing. Also, why would you contact Sky direct when your service provider is SkyEurope?

And no, Sky probably aren't that dumb but would you cut off a source of revenue and lose customers? What they're dumb about is not working on ways to allow people to continue to subscribe to them directly when they move abroad, thereby removing these middle men companies. As part of the problem at least is on the programme copyright side and they also have companies in Germany and Italy, getting the copyright changed from UK broadcast only to Europe-wide would seem both sensible and easy to achieve.
It's just the copyright issue which is why you have to be a UK resident. Sky can't market to people who don't live in the UK as they don't have the broadcast rights for Europe.
Buying a feature film for UK only use will be far cheaper than Europe wide, also release dates are often different, or used to be. I remember seeing Hollywood films in Montreux that were not released in Zurich. Ie French release before German,
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Old 04.06.2014, 20:21
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Re: SkyEurope.tv

Many thanks to all who've responded - most helpful. Amazing that EuropeSky can mimic the SKY UK site quite closely, offering their wares for all to see on a publicly viewable website, with no fear of anyone chasing them for infringements of copyrights. Another of the mad paradoxes of the EU imigration/emigration thing I suppose.

My own situation is that I've been receiving Sky via various friend's addresses for 12 years, but with the recent move abroad of the last one I've no-one else I can impose upon. So I need to pay through the nose for someone to do it for me. And I need a new digibox with HD too.

Can anyone recommend one particular company they know about? That would make me feel less nervous about handing over good CHFs to people who don't even offer a phone number, as is the case with SkyEurop.tv
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  #8  
Old 04.06.2014, 20:23
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Re: SkyEurope.tv

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Like many people we simply maintain a Sky subscription at the UK address of a friend. I think only on two occasions has there been a need for her to send a new card or similar on to us. The subscription is paid directly through my UK bank account, and we don't use any pay-per-view services.

Are Sky dumb enough? I've never quite been sure about this, and certainly at one point I was always careful to disable caller ID when calling them, but on recent occasions (where recent=about two years ago) I haven't bothered, having "I'm away on business today but will be back at the address tonight" at the ready if needed (which it never has been). Calls include things like registering a new Sky+ box to authorise the viewing card on it.

So I think it's more a case of "don't ask, don't tell". One has to accept some odd questions when they want to send an engineer or something, but that's usually only because you're talking to someone incompetent, and be clear that you don't have a personal UK landline so will never be connected.

So it's not really a problem, and certainly, IMO, not worth paying that sort of annual charge for unless you really have no possible way of doing it yourself.
Many thanks for your comments Noah
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  #9  
Old 04.06.2014, 20:47
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Re: SkyEurope.tv

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Many thanks to all who've responded - most helpful. Amazing that EuropeSky can mimic the SKY UK site quite closely, offering their wares for all to see on a publicly viewable website, with no fear of anyone chasing them for infringements of copyrights. Another of the mad paradoxes of the EU imigration/emigration thing I suppose.

My own situation is that I've been receiving Sky via various friend's addresses for 12 years, but with the recent move abroad of the last one I've no-one else I can impose upon. So I need to pay through the nose for someone to do it for me. And I need a new digibox with HD too.

Can anyone recommend one particular company they know about? That would make me feel less nervous about handing over good CHFs to people who don't even offer a phone number, as is the case with SkyEurop.tv
You were saying?

Tel.: +49 40 209 326 682 (voicemail)

http://www.skyeurope.tv/about-skyeuropetv

Not the obvious place admittedly, but it didn't take me long to find it.
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Old 05.06.2014, 11:01
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Re: SkyEurope.tv

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You were saying?

Tel.: +49 40 209 326 682 (voicemail)

http://www.skyeurope.tv/about-skyeuropetv

Not the obvious place admittedly, but it didn't take me long to find it.
Thanks - but I just spent 5 minutes reviewing their site and find no reference to that number. All links for queries, requests for help etc. lead to an email form.
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Old 05.06.2014, 13:14
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Re: SkyEurope.tv

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Thanks - but I just spent 5 minutes reviewing their site and find no reference to that number. All links for queries, requests for help etc. lead to an email form.

I click on the link and it takes me straight to the telephone number page
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Old 05.06.2014, 19:18
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Re: SkyEurope.tv

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Thanks - but I just spent 5 minutes reviewing their site and find no reference to that number. All links for queries, requests for help etc. lead to an email form.
Did you actually open the link I provided? It takes you straight to their About Us page which gives the e-mails and telephone number for the Sales team. Really odd place to put it if I may say so. It's clear they prefer e-mails, but if you leave a message on the voicemail hopefully someone will get back to you.
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Old 02.12.2016, 13:04
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Re: SkyEurope.tv

Hi there,
I have bad, really very bad experience with SkyEurope.tv. My advice: don't go there!!! .
A few years ago I ordered a Sky HD-box with viewing card. And the comments on this forum are correct: SkyEurop.tv gives Sky a fake adres in the UK or ROI to activate te viewing card (VC), also for planning, record & playback. You pay your monthly subscription directly to Sky (so they think your in the Uk or ROI).

I've ended my subscription at SkyEurope.tv because the annual fee of €179,00 for services for SkyEurope.tv was too expensive. It was €149,00 but they raised it last year to €179,00 without notice !!!!

So I've ended my subscription but now SkyEurope.tv. wants the VC back. This is odd because I paid separate €149,00 for the VC only. So there's a dispute going on via e-mail about the ownership of the VC. And there are lots to threats from SkyEurope.tv

I quote some emails:
1.
Sorry to see you go. Would you mind telling us why?

We are required to give Sky 31 days notice to cancel your account, which we will do 2/10/2016

Once your viewing has stopped, please return the viewing card to:

SE RETURNS
Dpt. 364
Bahrenfelder Straίe 260
22765 Hamburg/Germany


If we do not receive the viewing card back from you:
- we will charge you the Euro 120.00 deposit for the viewing card
- Sky will continue to charge for your subscription
- we will charge the renewal fee of € 179 automatically once past your paid service period

We strongly recommend registered mail or a courier service.

Customer Support
SkyEurope.tv
support@skyeurope.tv
www.skyeurope.tv

2.
Additional remark: james.murdoch@bskyb.com

This email just came back undelivered. So, technically you have NOT contacted sky.

Here is what you need to do:

1. Email us a confirmation that this was the only email you sent to sky and that you have not written to or called them.
2. Return your sky viewing card within 10 days

If you want to keep it for free TV, we charge € 120.
Unlike your wild threats and allegations, this is all based on real and applicable laws. To keep the card, you pay € 120.
If you do not want to pay this, you send the card back VERY quickly now.

Check online, there is always FTA Viewing Cards being sold on ebay. No need to break agreements and start a legal battle which you are bound to loose. Because, make no mistake: if you do not send back the card nor pay € 120, we will have our international debt collection agency follow up on this. It will only get more expensive. Have a nice day.

Customer Support
SkyEurope.tv
support@skyeurope.tv
www.skyeurope.tv

3.
SkyEurope.tv Subscription Renewal

Sky viewing card :: 620 127 472

If you do nothing the renewal fee will be taken automatically towards the end of this month.
The SkyEurope.tv support service and account management fee is 179.00 € per annum.

Your Sky subscription will be extended to the 03.02.2018

Your join date :: 03.02.2015

SkyEurope.tv - Terms & Conditions :: www.skyeurope.tv/terms-a-conditions

Thank you

If you have questions, please let us know. We are here to help.

With kind regards

Sales Team
www.skyeurope.tv
sales@skyeurope.tv

So if I don't send back the VC they automatically renew my subscription and keep withdrawing the annual fee for services. These are malpractices.

So I've contacted sky but the first emails bounced. Now I've sent an email to the complete board of Sky. Hope this will help.

Greetings,
VanHelsing.
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Old 02.12.2016, 13:29
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Re: SkyEurope.tv

Sorry, but you should have read SkyEuope.tv terms and conditions yourself.

"R) The viewing card received remains the property of SkyEurope.tv at all times."

If you don't send it back then you're still using their service and they can charge you for it. If you want it for free to air channels then you must pay the 120 euros. If you don't want the card for either, then there's no reason to keep it so send it back.
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