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Old 17.10.2014, 04:11
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Sunrise or Cablecom in Zurich?

We are about to move to Zurich, so I did some research on our options and Swisscom is a bit on the expensive side so I'm thinking about Sunrise or Cablecom to get the bundled TV/internet/telephone service.

Searching the forums I have found complains for both of these companies regarding customer support so don't know how to factor that in while deciding.

So basically, with sunrise I can have a package with 15Mbps downstream, basic telephony, 210+ tv channels for 60 chf per month with 49 chf activation.

With Cablecom, 50Mbps downstream, 85+ channel package and basic telephone for 75 chf per month and 49 chf activation.

Both options seem acceptable for us, but reliability of service and support is more important.

With Cablecom you get this MYPRIME thingy, seems like a netflix variant. Does anyone know if there is english and/or 4K UHD content available?
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Old 17.10.2014, 21:44
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Re: Sunrise or Cablecom in Zurich?

I think Cablecom is the better option for you .
Before I was using Swisscom ,but they was really bad .I don´t know may be is because of my area.
The only problem with CABLEcom until now is ,that sometimes Saturday and Sunday evening the speed is not good .
But I thing the best for you it will be to ask someone which lives in your area.
GOod luck .
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Old 18.10.2014, 01:17
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Re: Sunrise or Cablecom in Zurich?

We never got the promised speed through wireless with cablecom and had to use ethernet plus the hard wear was unreliable and had to.be restarted regularly, we have switched to cablecom which works out at a similar price if you have a mobile phone with them as there is a discount, but can't comment on the quality of service as they have yet to send an engineer to sort out the new connection!!
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Old 18.10.2014, 09:08
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Re: Sunrise or Cablecom in Zurich?

Sunrise has the worst service from all the others according to K-Tipp from 15 October 2014
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Old 18.10.2014, 11:53
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Re: Sunrise or Cablecom in Zurich?

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Sunrise has the worst service from all the others according to K-Tipp from 15 October 2014
I have always had terrible service with Sunrise, their nasty trick is to cut the services 2 weeks before the end of your contract!

10 years ago Cablecom used to be bad, but since it has been UPC-Cablecom it has become really good.

None of the providers reach the advertised speeds, I think they publish the maximum speed, not the average attained...
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Old 18.10.2014, 15:30
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Re: Sunrise or Cablecom in Zurich?

well with swisscom i have always had the speed that i paid for-over many years
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I have always had terrible service with Sunrise, their nasty trick is to cut the services 2 weeks before the end of your contract!

10 years ago Cablecom used to be bad, but since it has been UPC-Cablecom it has become really good.

None of the providers reach the advertised speeds, I think they publish the maximum speed, not the average attained...
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Old 18.10.2014, 21:34
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Re: Sunrise or Cablecom in Zurich?

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None of the providers reach the advertised speeds, I think they publish the maximum speed, not the average attained...
With Cablecom I always receive the maximum speed, or near enough it makes no difference.

Just tested at 8:30 on a Saturday evening:
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Old 19.10.2014, 00:59
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Re: Sunrise or Cablecom in Zurich?

Thanks for all the advice, Yes cable com it is then.
I think getting just internet from cable com and then installing SKY TV would be a good combination.
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Old 19.10.2014, 21:28
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Re: Sunrise or Cablecom in Zurich?

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The only problem with CABLEcom until now is ,that sometimes Saturday and Sunday evening the speed is not good .
You are right! I just checked - my 250 Mbps has dropped down to 200 Mbps on cablecom!

Oh no, that's so slow....

...um, hang on, wait a minute, nope: 200 Mbps is still jolly quick!
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Old 29.10.2014, 00:53
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Re: Sunrise or Cablecom in Zurich?

I had cablecom for a while when living in Zurich. Actually took one of the HotDeals packages (Internet, TV and phone) for 89.- (I think).
Never had an issue, TV and internet were working fine. Never had to deal with the customer service except when the tenant took over the contract.
And even then it was quick and painless for me (but apparently they sent the bills to the wrong address after that and she recently she had her internet cut off, and when she called the customer service, they said she had 4 months of bills that were outstanding and demanded that she pay directly with the credit card).
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Old 27.01.2015, 18:02
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Re: Sunrise or Cablecom in Zurich?

i have all my devices with sunrise, including internet, tv & phone. due to this, and probably also because I'm a customer for quite a while now, one sometimes gets special offers (especially when it comes to expiry of the contract and ) or they offer coupons on websites e.g. this http://www.flipit.com/ch/sunrise . In that sense I really think they give a lot of incentives for the clients, which I haven´t seen from Cablecom at all. Hence, in the end I believe you can get pretty good value for money from Sunrise.
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