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Old 30.10.2014, 11:02
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sky reception problem - help/advice please!!

hi everyone?

we've had a problem with our satellite signal since last tuesday (i honestly dont kniw hiw we have survived a week without TV!). during the storms we didnt ge any satellite signal - thats business as usual so didnt think anything of it. however the next day when we still didnt have any signal i started to become concerned... ok i admit the words "blind" and "panic" may more accurately describe my feelings....

anyway, we've tried the whole "turn it off and on again" thing with no luck: ive googled and found solutions "turn it off, hold down the back up button while turning on etc etc" - no luck - then tried the "turn it off, hold down the left/right arrow buttons while turnng back on etc etc" - no luck... ive called the guy who installed the dish who told us to find a local engineer (!?!) so we've got a french company coming next Tuesday pm to check the dish alignment... but the prospect of another weekend without tv is torture

so i wandered if anyone knew of someone in basel who could come and check our dish? i tried Dave the Dish but apparently he has retired and the dude who does his work now wont come out to france (leymen)

i was also wondering- if anyone knows about this stuff- we're not getting any signal, when i look on the signal strength page theres nothing, nada, zip there... so i actually suspect its our box thats kapput... if our dish had moved slightly surely we would get some signal? albeit maybe a crappy one? i thought about buying/borrowing a signal meter from somewhere- does anyone have one or know where i can buy one?

please help! panicking person! oh by the way we're near basel un case i didnt mention that- and if i have replaced half the 'w's in this post with 'z's i'm not taking the p*ss i'm on a french keyboard.... honest
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Old 30.10.2014, 11:25
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Re: sky reception problem - help/advice please!!

If the dish has moved by just 3 degrees the signal will disappear, you need a man to realign, but he is not cheap!

http://tel.local.ch/en/q?what=Satell...Basel&rid=bvDg
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Old 30.10.2014, 11:25
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Re: sky reception problem - help/advice please!!

its probably just the dish that moved slightly, all it needs is a very slight move (eg 1 mm will do it) and you'll go from 100% down to nothing at all, so your box is probably fine

I have to realign ours a couple of times a year after storms, its a right PITA

They also focused the beam tighter at the beginning of the year to try and stop people in europe picking up freesat etc so you may have to get a bigger dish (we had to get a 95cm dish)

Meters can be got from ebay for a few pounds, but unless you know what your doing you'll only end up smashing it out of frustration, and if your dish isn't at ground level (ours is) then its also a right pain

better off getting a local pro in, pay someone who knows what they are doing, has the right gear, and will allign your dish in a couple of minutes.
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Old 30.10.2014, 11:28
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Re: sky reception problem - help/advice please!!

Here a thread, with many hints and ideas how to get a good reception:
Will BBC Satellite Channels Disappear

It also includes such things as adjusting the polarization, dish size and more.
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Old 30.10.2014, 11:40
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Re: sky reception problem - help/advice please!!

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so i wandered if anyone knew of someone in basel who could come and check our dish? i tried Dave the Dish but apparently he has retired and the dude who does his work now wont come out to france (leymen)
Are you around at home today? I'll gladly take a look, and am only ten minutes from you. No promises, but I have a) some experience of this and b) a signal strength meter and c) a spare sky box to check it with.

PM with details.
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Old 14.01.2015, 22:19
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Re: sky reception problem - help/advice please!!

I encountered the same problem yesterday when I wanted to re-tune my Humax freesat box after one the LNB came loose, which meant I can't record one programme and watch another unless I re-tune and reinsert the freesat channels again.

However, the Humax box no longer recognises the UK Postcode I used when I first installed. I even tried the postcode with and without the space in the middle but still no joy. It then dawned on me that maybe the signal strength is low for the re-tune but I checked and its 100% signal and receptions.

What further puzzled me is that we also have another TV where it's hooked to the same satellite dish and we can see most of the free to air channels except for ITVBe.

Can anybody ne shed any light why the freesat channels won't re-tune? Any advice would be greatly appreciated, especially from Ace1.
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