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  #21  
Old 05.12.2014, 20:20
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Re: Swisscom Customer Loyalty offers

Swisscom does not understand the expression " loyal customers ". They don't need your loyalty . Just your hard earned bucks!!
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  #22  
Old 09.12.2014, 16:20
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Re: Swisscom Customer Loyalty offers

Just got SMS from Swisscom:

How to earn five francs from us in one easy step: switch now to paperless billing and support the WWF at the same time. To find out how to cancel paper-based billing and the benefits for you, visit www.swisscom.ch/byebyepaper

Swisscom

If you don't want to receive Swisscom offers via SMS: text STOP OFFER to 333.


Anyone's done that? Sounds like a good idea to me.
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  #23  
Old 09.12.2014, 16:42
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Re: Swisscom Customer Loyalty offers

I'd dearly love some enterprising service agent to compile a thread with all options clearly explained, showing why one may opt for a particular deal over the others. Compare and contrast for dummies, if you will, as finding the right deal is a soul destroying task and I'll gladly give my CHF to someone who'll do the overview work in a comprehensive and visual manner, even if that means me eventually using a MBudget phone and wearing a dunce cap.

Seriously. I'm getting fleeced I'm sure yet bewilderment and inaction have a momentum all of their own. I just look in bafflement at the dude on commission in the neon lit shop and want to start shooting cry.
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  #24  
Old 10.12.2014, 09:48
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Re: Swisscom Customer Loyalty offers

I think that is totally right UM.

Realistically, I've been getting stiffed by Swisscom for ~120chf a month for about 7 years - that's 10,000chf! Mental when you think about it...it just sort of seemed normal and what people paid so did nothing about it.

To finalise my Orange story, my sim went live with them yesterday - the first time you call anyone you get redirected to Orange customer services and they set up your account, so within 5 mins of opening my mail with the Sim Card, it was fully operational and I had my online account set up - dead easy, well done Orange.
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  #25  
Old 10.12.2014, 11:53
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Re: Swisscom Customer Loyalty offers

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I'd dearly love some enterprising service agent to compile a thread with all options clearly explained, showing why one may opt for a particular deal over the others. Compare and contrast for dummies, if you will, as finding the right deal is a soul destroying task and I'll gladly give my CHF to someone who'll do the overview work in a comprehensive and visual manner, even if that means me eventually using a MBudget phone and wearing a dunce cap.

Seriously. I'm getting fleeced I'm sure yet bewilderment and inaction have a momentum all of their own. I just look in bafflement at the dude on commission in the neon lit shop and want to start shooting cry.
Its a three horse race in terms of backbone mobile network i.e. Sunrise, Swisscom and Orange.

Sunrise for me is out of the question since I've been with them before and they turned out to be one of the spammiest, stickiest networks I've ever encountered. Constantly trying to upsell me tariffs and services and very reluctant to finally release me. That could be forgiven if their network was good, but in reality it is perhaps the weakest of the three. It has also been owned by a private equity firm since 2010 so you have to question whether there is the same commitment towards investing in infrastructure.

Swisscom is very Swiss in that its competent and high quality with excellent customer service, but expensive. Its tariffs are uncompromisingly inflexible if you're a low to middling user. However it has the lions share of the corporate market, so that means it doesn't have to be that consumer focused.

Orange is IMHO the best of both in that their tariffs and offerings have been honed throughout Europe. Reception as mentioned is equivelent in the major villages, towns and cities to Swisscom but probably slightly worse out in the sticks or in the mountains.

So Orange is the clear winner for me. Next comes tariffs, and thats the easy part for orange. Its called Orange Me and all you do is tick the boxes for the services you think you'll need, and in what quantity (sms, minutes and GB of data) and also whether you want a new handset or not, if you decline a new phone you get a monthly rebate.
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  #26  
Old 10.12.2014, 12:24
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Re: Swisscom Customer Loyalty offers

I'd pretty much made up my mind after the waste of breath call with Swisscom, and was in Zug the other day so went into both stores Swisscon and Orange to give Swisscon the benefit of the doubt.
Swisscom:
ME - After waiting for nearly 15 mins, Hello, I've been with you for 6 years and want to upgrade to iPhone 6, and revise my abo.
Swisscon - Sighs, checks watch, asks for my number, and types it in while looking around disinterestedly.
ME - Am I disturbing you?
Swisson - No answer, what do you want?
ME - Erm, I just went through it, and repeated it.
Swisscon - Pushed me a bit of paper and said read that it's our tariffs, decide what you want, and I'll tell you how much for the phone.
ME - If it's not too much trouble, it's in German do you have it in English, or could you explain it?
Swisscom - Its easy, and the shop is busy can you come back later!
Orange
Me - Hello, I've been with Swisscon for 6 years and want to upgrade to iPhone 6, and revise my abo, but they don't seem to care about my business
Orange - We hear that a lot, it's great for us.
Me - LOL ok, what can you do, I may not order as I just want info right now? (Shop was also busy)
Orange - Ok no problem, please come over here and I'll show you. The guy explained about Orange Me, and asked about my usage, and made a recommendation on a plan based around that. Discussed handset I asked about the 64 gb, he recommended 128 as the additional cost was minimal for the extra space, asked to look at my phone to see what space I was using, and said 64 would work to, but would suggest the 128 still.
ME - Ok, wow thats all really helpful, what about my Swisscon number?
Orange - If you want to keep your number we do the cancelation and porting for you.
ME - Wow so easy, any cost for that?
Orange - With a smile, no all part of the service and hand writes everything down, and went off to see if he had a handset. Returns with a big apology and say "we are out of stock of 64's and 128's in space grey and may not get any in before xmas, can I wait until Jan"?
Me - Certainly mate, not a problem, see you after my holiday!

The difference between the attitude of the 2 staff was monumental.... Swisscon has just lost another customer, come Jan I'll be moving
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  #27  
Old 10.12.2014, 12:30
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Re: Swisscom Customer Loyalty offers

Maybe better to port now and just get the handset when it comes back into stock?
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  #28  
Old 10.12.2014, 12:34
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Re: Swisscom Customer Loyalty offers

Maybe, thing is I go to Thailand for 3 weeks next Thursday, so though it best to wait until i got back... JIC there were any problems... thoughts?
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  #29  
Old 10.12.2014, 12:39
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Re: Swisscom Customer Loyalty offers

When you speak to them to price up a move, they will ask (or give?) you a date when your Orange SIM will activate. As long as that is before you go to Thailand (was 1 week for me, but only took that long as you have to sign a Vollmacht form so they can cancel your Swisscom contract on your behalf and I did everything by email - if you do it in store that should all happen instantly).

I'd go back and ask when the soonest they could activate your Orange SIM is, you might be surprised how quick it goes.
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  #30  
Old 10.12.2014, 14:39
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Re: Swisscom Customer Loyalty offers

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Its a three horse race in terms of backbone mobile network i.e. Sunrise, Swisscom and Orange.

Sunrise for me is out of the question since I've been with them before and they turned out to be one of the spammiest, stickiest networks I've ever encountered. Constantly trying to upsell me tariffs and services and very reluctant to finally release me. That could be forgiven if their network was good, but in reality it is perhaps the weakest of the three. It has also been owned by a private equity firm since 2010 so you have to question whether there is the same commitment towards investing in infrastructure.

Swisscom is very Swiss in that its competent and high quality with excellent customer service, but expensive. Its tariffs are uncompromisingly inflexible if you're a low to middling user. However it has the lions share of the corporate market, so that means it doesn't have to be that consumer focused.

Orange is IMHO the best of both in that their tariffs and offerings have been honed throughout Europe. Reception as mentioned is equivelent in the major villages, towns and cities to Swisscom but probably slightly worse out in the sticks or in the mountains.

So Orange is the clear winner for me. Next comes tariffs, and thats the easy part for orange. Its called Orange Me and all you do is tick the boxes for the services you think you'll need, and in what quantity (sms, minutes and GB of data) and also whether you want a new handset or not, if you decline a new phone you get a monthly rebate.
I agree with the analysis re backbone, but we must not forget the others piggybacking on the 3 main providers backbone. Those in most cases offer much more competitive packages and prices and as they use the same network the above would apply (although some do have some disadvantages eg not offering 4G)

Here is a compiled list of those under their perspective network (MVNO agreement), please correct if more are available:

Orange:
Abalon:http://www.abalonag.com
Alpmobile:http://www.telecom.li
CoopMobile: http://www.coop.ch/coopmobile
Lycamobile:http://www.lycamobile.ch/en/
ok.-mobile:http://www.okpunktstrich.ch/mobile/
Ortel Mobile:http://ortel.ch/
Post:http://www.das-abo.ch
Primacall:http://www.primacall.ch
TalkEasy:http://www.talkeasy.ch
TrioTel Communications:http://www.triotel.ch
VTX:http://www.vtx.ch/
Zirkumflex:http://www.zirkumflex.ch

Sunrise:
ALDI Swiss Mobile: https://www.aldi-mobile.ch
Lebara: http://www.lebara.ch
Sunrise24: http://www.sunrise24.ch
Yallo: https://www.yallo.ch

Swisscom:
Cablecom:http://www.upc-cablecom.ch/en/mobile/
M-budget Mobile: http://shop.m-budget.migros.ch
Mucho: http://muchomobile.ch/
TalkTalk: http://www.talktalk.ch
Tele2:http://www.tele4u.ch
Telebroke Mobile:http://www.telebroke.com

Source: http://www.mvnodynamics.com/mvno-com...-content/#0220
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  #31  
Old 30.12.2014, 10:55
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Re: Swisscom Customer Loyalty offers

Guys, thank you for this topic, I laughed so much (swisscon, hahaha!).
I have just fallen in the same trap, I was waiting to my loyalty offer with swisscon and they were more expensive as if I drop from the street as new customer....
I asked about it on the chatline, the agent was rude, so I started to search. And in 10 minutes I landed here and on the Orange site.

My question: is the unlimited surfing really unlimited? At swisscon they meant 10 GB under unlimited (therefore I had to climb up to Natel XL.....).
And can I share my net via WIFI hotspot or is it blocked by orange? I ask because they sell a "Multi surf" option which seems to be this?

Thanks for all the contribution!
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  #32  
Old 30.12.2014, 11:59
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Re: Swisscom Customer Loyalty offers

If you bring your own phone, I don't see how orange could stop you using it as a WiFi access point. If Orange put their own software on a phone (don't really think providers do that any more?) then maybe, but I am on Orange unlimited surf, and I use my phone like this occasionally, don't think they care.

I guess like most other networks it will be Unlimited*.

*=fair use, so if you are around the 10gb mark, fine, if you are up at 20+ they will probably throttle it for the rest of the month.
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  #33  
Old 30.12.2014, 12:03
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Re: Swisscom Customer Loyalty offers

I've been with Swisscom for 9.5 years and figured they would offer me something but the answer was no. So now instead of 99 a month I pay 39 a month to Orange for basically the same thing. So far so good....
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  #34  
Old 30.12.2014, 12:09
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Re: Swisscom Customer Loyalty offers

Discovered a little downside with LycaMobile the other day .. Not a showstopper for me but a bit of a pain in an otherwise good service.

Premium rate and special service numbers are blocked and can't be unblocked (called and emailed customer service).

For me this affects things like buying a tram ticket in Geneva using the 788 number.. Or the SwissPost SMS stamp. Also some Selecta vending machines.

Hey Ho.. Just so you know in case it's a showstopper for you.
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  #35  
Old 30.12.2014, 22:54
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Re: Swisscom Customer Loyalty offers

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I've been with Swisscom for 9.5 years and figured they would offer me something but the answer was no. So now instead of 99 a month I pay 39 a month to Orange for basically the same thing. So far so good....
I'll be saying bye-bye to Swisscom as well - also switching to Orange. They've greatly expanded their 4G network here in Thurgau over the last several months - I get better 4G data speeds and coverage with Orange than I do with Swisscom here, so I don't really see why I should keep paying SC 129 Fr. per month if I can have the same for 65 from Orange.
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  #36  
Old 31.12.2014, 01:31
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Re: Swisscom Customer Loyalty offers

Company moved my phone-number to Swisscom.
Took months until they could sort out where to send the bill to ($work pays almost everything).
When I switched, I had the opportunity to buy a phone at a reduced price - for 30 days, then the offer expired.
Orange didn't care if I waited three years between phones.
At the time, there weren't any fancy phones but iPhone 6 was on the horizon, so I didn't bother.
Don't know if I really have to wait for two years for the next "loyalty offer".
But maybe Apple offers smaller phones again until then ;-)
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  #37  
Old 31.12.2014, 03:17
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Re: Swisscom Customer Loyalty offers

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I have taken Orange's unlimited Surf and Talk package for 50chf a month...they also give me a 10chf per month discount as I have my own phone already, so for 40chf a month, what could possibly go wrong?...

So, let's see how smooth the process really turns out to be, but so far, so good...


Could you please post a link to this?


On the Orange Website, here https://shop.orange.ch/de/plans/orange-me/ I see unlimited TALK & TEXT for Fr 50 per month and unlimited SURF would cost an additional Fr 35 per month.
That's Fr. 85.


Could you please show me what I'm missing? Thanks.


Edited: Reason: being aged over 27
https://shop.orange.ch/de/plans/orange-young/
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  #38  
Old 01.01.2015, 20:25
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Re: Swisscom Customer Loyalty offers

Had a word with swisscom on their 0800 numbers and asked them what do we get as a new customer for taking a monthly 99chf package and iphone 6 plus 64gb.

swisscom reply: No offers on apple products and we have better coverage.

Told them coverage reply is basically crap as OH is on sunrise for last 3 years and without any probs of coverage.

was told in a sarcastic tone...i can choose another operator but swisscom does not offer any deals and if i dont want to use swisscom i am free to go somewhere else.

Have already taken 6 plus 64 gb from swisscom and have 5 days (Have 15 days to decide) more to decide and i reckon with this attitude of swisscom phone will go back to shop.

Attitude will only help swisscom loose more n more clients IMHO.
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  #39  
Old 02.01.2015, 10:31
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Re: Swisscom Customer Loyalty offers

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Its a three horse race in terms of backbone mobile network i.e. Sunrise, Swisscom and Orange.

Sunrise for me is out of the question since I've been with them before and they turned out to be one of the spammiest, stickiest networks I've ever encountered. Constantly trying to upsell me tariffs and services and very reluctant to finally release me. That could be forgiven if their network was good, but in reality it is perhaps the weakest of the three. It has also been owned by a private equity firm since 2010 so you have to question whether there is the same commitment towards investing in infrastructure.

Swisscom is very Swiss in that its competent and high quality with excellent customer service, but expensive. Its tariffs are uncompromisingly inflexible if you're a low to middling user. However it has the lions share of the corporate market, so that means it doesn't have to be that consumer focused.

Orange is IMHO the best of both in that their tariffs and offerings have been honed throughout Europe. Reception as mentioned is equivelent in the major villages, towns and cities to Swisscom but probably slightly worse out in the sticks or in the mountains.

So Orange is the clear winner for me. Next comes tariffs, and thats the easy part for orange. Its called Orange Me and all you do is tick the boxes for the services you think you'll need, and in what quantity (sms, minutes and GB of data) and also whether you want a new handset or not, if you decline a new phone you get a monthly rebate.
What was the problem with sunrise exactly? At work several are with sunrise and never a problem and certainly no spamming or marketing calls.
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  #40  
Old 02.01.2015, 10:57
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Re: Swisscom Customer Loyalty offers

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What was the problem with sunrise exactly? At work several are with sunrise and never a problem and certainly no spamming or marketing calls.
You can opt out with Sunrise. If you don't they constantly pester you with SPAM, advertising calls etc. - that definitely was my experience as well. What's worse: they seem to outsource their advertising to some dubious companies, which, in turn, target the elderly and take advantage of them. They talked my dad into signing (or rather: verbally agreeing to )a high-speed internet contract for 2 years, without telling him that the max speed his internet connection is able to provide is 2 mb. Now he's paying for 25 and can't get out of the contract anymore.

anyway, the company's highly incompetent in my opinion - my wife and I wanted to switch to them (mainly because they're the only ones that offer FEMTO cells for free to their customers who live in the boondocks), but after they didn't manage to port my wife's phone number from Swisscom (in the process, they asked us to send in the same signed form 4 times - they lost it every single time), we eventually gave up.

I have to check how Orange's reception is at our workplace, after that we'll both switch. I'll probably even terminate my SC contract early for that (not without switching to the cheapest subscription first, obviously).
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