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Old 18.12.2014, 23:53
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Orange CH sould to Xavier Niel

Today Swisscom's shares lost 8%. The reason? Well the french guru of telecom Xavier Niel announced today that he bought the operator Orange CH.
Why this reaction of the market? Niel is well known for disrupting all the markets he decides to invest in. In France with his company Free he totally disrupted the french market by mass-discounts on telecom prices. Let's see if this is good or bad news for the swiss customers.
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Old 19.12.2014, 02:47
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Re: Orange CH sould to Xavier Niel

It seems that purely from financial point of view Apax has done a great job - they bought Orange CH for €1.6 billion and sold it for €2.3 billion after three years.
They earned some mone by releasing a lot of employees and replacing most of the IT applications (including billing system, which generated massive amount of customer complaints, many documented as well on EF).
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Old 25.01.2015, 22:49
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Re: Orange CH sould to Xavier Niel

First of all I would like to wish Mr Neil luck, well a hell of a lot of it. He is going to need it and maybe some miracles.

I don't know if he knows it yet but I believe that he has baught the mobile operator with the worst customer care in Switzerland, or maybe even Europe.

Why do I say that? Well from personal experience.

I have been a customer of Orange UK, O2, BT, Virgin France, Vodafone UK, Vodaphone Ireland, Virgin UK, Swisscom, Sunrise, Cablecom, Green.ch, Lebara UK, Lebara CH, O2 Ireland and a few more. But I have never felt that Orange CH wanted to keep me as a customer.

Many people I speak to also say the same.

In 2014 Orange failed to do the following;

1 To provide a usable 3G reception in my office in Lausanne. In fact I regularly received SMS messages welcoming me to France. They might as well have given my a million minutes, and 20 Terabytes, I could never have used it.

2 To bill me correctly.

3 Deliver an iPhone I ordered on their call centre.

4 To cancel my order so I could pick it up in an Orange shop in Lausanne.

5 To move my number to another operator in one month (after I gave up on Orange).

6 To give me credible reasons why number 5 wasn't done.

7 To give me the customer service manager's name so I could complain directly to them.

I still am a Swisscom customer. I have to say their customer care is second to none. It is easily the best I have ever seen in Europe. They are professional, punctual, polite, competent and they do what they say they will do.

They are a little expensive, but which would you rather, an expensive service with unlimited minutes and data that works almost everywhere in Switzerland, and 1st class customer care, ----- or something less.

Please reply. It is important that you share your experience as well.
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