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Old 05.01.2015, 17:19
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UPC Cablecomm English Speaking Phone Number

Hi Everyone.

I need to do some service adjustments on my UPC Cablecomm account but I cannot for the life of me find a phone number that will lead me to a English speaking representative. It's only giving me German, French and Italian option yet English is available for the website (I know, I know I should speak the language, starting classes next month)

Anyone encountered a similar situation?
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Old 05.01.2015, 17:22
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Re: UPC Cablecomm English Speaking Phone Number

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Hi Everyone.



I need to do some service adjustments on my UPC Cablecomm account but I cannot for the life of me find a phone number that will lead me to a English speaking representative. It's only giving me German, French and Italian option yet English is available for the website (I know, I know I should speak the language, starting classes next month)



Anyone encountered a similar situation?

Can you speak a little bit of German, French or Italian? When i encounter this, i pick German and politely ask if someone speaks English. Large companies often have a few English speakers.
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Old 05.01.2015, 17:23
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Re: UPC Cablecomm English Speaking Phone Number

Previously (in my early days here), I've just called whatever number is given, and asked to speak to someone who speaks English.

Now, if they don't understand my German, they usually just talk English back.
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Old 05.01.2015, 17:36
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Re: UPC Cablecomm English Speaking Phone Number

I tried that 3 times, with the German, French and Italian number and they said they did not speak English.
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Old 05.01.2015, 17:41
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Re: UPC Cablecomm English Speaking Phone Number

Call and ask enough times and you will eventually be transferred to someone who speaks some English. Expect to spend 20-40 minutes on hold in between transfers. Rinse, repeat.
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Old 05.01.2015, 17:41
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Re: UPC Cablecomm English Speaking Phone Number

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I tried that 3 times, with the German, French and Italian number and they said they did not speak English.
You have to ask to speak to someone [else] who does - there normally is someone, but you may have to wait, until they are free.
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