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Old 10.03.2015, 13:34
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International keyboard issue

Recently purchased a laptop, HP Pavilion, and in the midst of trying to set up the international keyboard somehow reconfigured the keyboard. My account contains a symbol that with the new configuration is no longer where it appeared prior to the configuration (trying to figure out where the "*" or "#" are on the new configuration). Any suggestions? Neither Microsoft office and MS general technical support were able to resolve the issue since its a "local issue"
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Old 10.03.2015, 13:51
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Re: International keyboard issue

Click the box at bottom left Start
select Control Panel
select Region and Language
select Keyboards and Language

select Change keyboard -> here you might need to download the driver,
which keyboard do you have? US, GB, De, CH, Fr ?? https://www.google.ch/search?q=keybo...yboard+layouts

select Install/uninstall languages..
select Choose a display language

if you still can't get it right, take it to a computer shop.
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Old 10.03.2015, 14:04
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Re: International keyboard issue

If you can't even unlock the computer, use the clear text account name field to enter various shift and AltGR combinations until you come up with the right one.

e.g. On a Swiss-German keyboard "#" is AltGr-3.

Also, on the logon screen there should be an "Ease of Access" button at the bottom left. Click this and select "Type without a keyboard". This will show you the keyboard layout onscreen. You can use the onscreen window with the mouse, or just use it to see which key to press on your keyboard.
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Old 10.03.2015, 14:39
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Re: International keyboard issue

thank you both for your help, much appreciated....issue resolved!
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Old 10.03.2015, 14:58
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Re: International keyboard issue

Quick tip that may save you pain in the future: once you have more than one keyboard driver installed you can switch between them using 'Ctrl+Shift'. On certain keyboards (like my laptop) it's very easy to accidentally press this key combination and suddenly find the z and the y have swapped and all the punctuation is wrong - pressing it again solves your problem without having to go through all the menus.
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Old 10.03.2015, 15:39
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Re: International keyboard issue

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Quick tip that may save you pain in the future: once you have more than one keyboard driver installed you can switch between them using 'Ctrl+Shift'. On certain keyboards (like my laptop) it's very easy to accidentally press this key combination and suddenly find the z and the y have swapped and all the punctuation is wrong - pressing it again solves your problem without having to go through all the menus.
Or Alt+Shift - on mine
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