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Old 13.03.2015, 20:29
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Swisscom router issue - advice needed

Hi EFers

So, I have the (black and white) Swisscom internet box.

Every single time I turn my computer off, when I turn it back on the following happens:
1. Internet works for a couple minutes.
2. Opening a website ends up with "Unable to connect to the network."
3. I turn off the router and turn it back on.
4. I access the Internet and it works or doesn't work. Even if it works, it only does so for a couple minutes before I end up with yet another "Unable to connect to the network" page.
5. I disconnect from the Internet on the computer screen, then reconnect.
6. A box pops up saying something about problems and asking to troubleshoot.
7. I click on troubleshoot.
8. Nothing improves, so I click on something like "Check for additional problems."
8. "Problem with wireless adapter or access point - fixed."
9. Internet works until the next time I turn my computer off.

EVERY. SINGLE. TIME.

Any advice?

Last edited by glowjupiter; 13.03.2015 at 20:55.
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  #2  
Old 13.03.2015, 20:45
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Re: Swisscom router issue - advice needed

Yes, ring Swisscom and ask for a new router, assuming you don't have connection problems in general where you live. If everyone else has the same problem then changing the router isn't likely to help much.
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Old 13.03.2015, 20:50
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Re: Swisscom router issue - advice needed

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Yes, ring Swisscom and ask for a new router, assuming you don't have connection problems in general where you live. If everyone else has the same problem then changing the router isn't likely to help much.
They said they'd have to send someone over to check things out. As this isn't a Swisscom issue (tested multiple times) I'd end up paying for that check. Thus looking for an easier, DIY solution.
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Old 13.03.2015, 20:57
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Re: Swisscom router issue - advice needed

Try borrowing a friend's router and see if the problem persists.
Swisscom are quick to lay the blame elsewhere
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Old 13.03.2015, 20:57
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Re: Swisscom router issue - advice needed

We had the same issue but Swisscom came over and changed the router as it was faulty. They did not charge me though which I was surprised about.
I remember going to inter discount and buying a replacement but it was not comparable - they were good too and refunded me
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Old 13.03.2015, 21:03
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Re: Swisscom router issue - advice needed

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Try borrowing a friend's router and see if the problem persists.
Swisscom are quick to lay the blame elsewhere
I have an old router (not Swisscom) lying around somewhere - do you think I could try to use it for Internet (not TV) connections? I thought Swisscom internet needed the Internet Box.
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Old 13.03.2015, 21:08
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Re: Swisscom router issue - advice needed

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EVERY. SINGLE. TIME.

Any advice?
Systematic debugging using the help of someone who is familiar with this kind of thing is in order.

In your case it is all but clear where the problem is located.

According to Swisscom, the problem is not in the Internet Box.

According to your description, your computer could be slightly out of order.
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Old 13.03.2015, 21:09
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Re: Swisscom router issue - advice needed

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I have an old router (not Swisscom) lying around somewhere - do you think I could try to use it for Internet (not TV) connections? I thought Swisscom internet needed the Internet Box.
You can use any compatible *modem* (and there are a handful).

As it would seem that your talents are not in the area of Internet devices and networks, I would strongly recommend that you stay away from performing such task by yourself.
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Old 13.03.2015, 21:11
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Re: Swisscom router issue - advice needed

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Swisscom are quick to lay the blame elsewhere
My experience is to the contrary.

The one time I needed support, a technician came over, identified the problem (bad line), fixed it within 15 minutes - without any charges.
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Old 13.03.2015, 21:53
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Re: Swisscom router issue - advice needed

So, you do something on your computer and then the internet connection works until the next time you turn your computer off ?
It does sound like a problem with your computer and not the router.
Have you got another PC (or even a smart phone) you can try or can you invite friend around with a PC to try your internet connection ?
May be you can try these steps . . .
https://www.swisscom.ch/en/residenti...onnection.html
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Old 14.03.2015, 09:29
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Re: Swisscom router issue - advice needed

The Swisscom Assistant program often tells me I have no connection & it is wrong.
https://www.swisscom.ch/en/residenti...eparieren.html
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Old 14.03.2015, 12:41
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Re: Swisscom router issue - advice needed

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Yes, ring Swisscom and ask for a new router, assuming you don't have connection problems in general where you live. If everyone else has the same problem then changing the router isn't likely to help much.
Well since it is the computer that is searching and fixing it is very unlikely it is doing anything to the router... Do other devices connect OK?
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Old 14.03.2015, 12:48
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Re: Swisscom router issue - advice needed

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They said they'd have to send someone over to check things out. As this isn't a Swisscom issue (tested multiple times) I'd end up paying for that check. Thus looking for an easier, DIY solution.
I've never had a charge from a Swisscom call out over the years. They have come and changed modems, routers, done cabling, patched cables etc with no charge.
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Old 14.03.2015, 13:01
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Re: Swisscom router issue - advice needed

Don't sound router related to me .. Forget looking there I say.

Try with another computer, phone, laptop. Do they still work when the "main computer" has problems?

Let's assume they do.. It's likely a problem with the adapter/settings that connects you to the router/internet.. Wired or wireless. Update the driver for that adapter? when it has a problem, if you have windows installed look to the bottom right of the screen, little icon which relates to connections, red X on it maybe? On a MAC up at the top right a little icon that looks relates to wifi, any problem there?
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Old 16.03.2015, 05:45
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Re: Swisscom router issue - advice needed

If your set-up needs a microfilter, perhaps that could be
a) wobbly/ a loose connection on one or the other end
or
b) defective (and relatively cheap to replace)

For images of a microfilter, see https://www.swisscom.ch/content/dam/...014_DE_web.pdf

Step 4 on the top right-hand corner of Page 1
and "Andere Telefonsteckdosen" in the left-hand-most column of Page 2.

I agree with other posters... if you are fortunate enough to be dealing with Swisscom, you might find they can diagnose the problem for free, on their toll-free number 0800 800 800. And if they do come out to your home, that might well be for free, too. In any case, I think it is always worth asking them.
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Old 16.03.2015, 19:44
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Re: Swisscom router issue - advice needed

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I agree with other posters... if you are fortunate enough to be dealing with Swisscom, you might find they can diagnose the problem for free, on their toll-free number 0800 800 800. And if they do come out to your home, that might well be for free, too. In any case, I think it is always worth asking them.
post #3
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Old 16.03.2015, 20:15
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Re: Swisscom router issue - advice needed

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The Swisscom Assistant program often tells me I have no connection & it is wrong.
https://www.swisscom.ch/en/residenti...eparieren.html
The Swissscom Assistant program is a piece of kak. Continually tells me my outlook email is misconfigured, but it works fine.
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Old 16.03.2015, 20:20
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Re: Swisscom router issue - advice needed

Oh yes, doropfiz
That reminds me, make sure you have a microfilter on every telephone.
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