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Old 01.04.2015, 02:10
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Any template to quit sunrise contract due to leaving the country?

Hi all,

I feel it unbelievable that Sunrise even doesn't provide a form of quitting and the only way to quit is to call that number!
So is there a template to ask for quitting sunrise contract? (I'm going to leave, and I have an Abmeldebestaetigung)
Another question is that is writing in English OK? I called that number and the guy said it's OK in English. But Sunrise cheated me not only once, so I need to double check.

Thank you in advance!
M.
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  #2  
Old 01.04.2015, 10:43
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Re: Any template to quit sunrise contract due to leaving the country?

Why is it so difficult to call "that number"?
Remember that English isn't a legal language here. They have no obligation to accept a letter written in English, so you're probably better off writing in an official language. No official template. You could just write:

Monsieur, Madame,
Je résilie mon contrat (write contract number) pour le numéro (write phone number) pour le (write date). Le contrat est résilié car je quitte définitivement la Suisse et je joins une copie de ma déclaration de départ.
Salutations,
(Your name)
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Old 01.04.2015, 10:52
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Re: Any template to quit sunrise contract due to leaving the country?

And make sure you send the letter recorded delivery and keep the receipt in a safe place.
Sunrise tried to say they hadn't received my letter ( send recorded) cancelling a contract and it renewed automatically despite them having actually written to me to confirm the cancellation and porting my number to another provider.. Needless to say I refused to pay their bills and it did get sorted out eventually but it was a hassle.
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Old 01.04.2015, 11:21
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Re: Any template to quit sunrise contract due to leaving the country?

Thank you! Because from this number they just tell you to sent the letter. No more useful information.
Thank you for the template! Do you know a German template? I'm sorry for this request, but I'm in German speaking part and maybe need a German template.

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Why is it so difficult to call "that number"?
Remember that English isn't a legal language here. They have no obligation to accept a letter written in English, so you're probably better off writing in an official language. No official template. You could just write:

Monsieur, Madame,
Je résilie mon contrat (write contract number) pour le numéro (write phone number) pour le (write date). Le contrat est résilié car je quitte définitivement la Suisse et je joins une copie de ma déclaration de départ.
Salutations,
(Your name)
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Old 01.04.2015, 11:30
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Re: Any template to quit sunrise contract due to leaving the country?

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Thank you! Because from this number they just tell you to sent the letter. No more useful information.
Thank you for the template! Do you know a German template? I'm sorry for this request, but I'm in German speaking part and maybe need a German template.
I'm not sure it actually matters as long as it's one of the official Swiss languages.
When I cancelled my contract the address to send the letter to was in Zurich but I wrote my letter in French. If you send it in French however they will reply in French.
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Old 01.04.2015, 11:30
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Re: Any template to quit sunrise contract due to leaving the country?

Thank you for the reminder! Yes! Sunrise do cheat!
This is super annoying!

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And make sure you send the letter recorded delivery and keep the receipt in a safe place.
Sunrise tried to say they hadn't received my letter ( send recorded) cancelling a contract and it renewed automatically despite them having actually written to me to confirm the cancellation and porting my number to another provider.. Needless to say I refused to pay their bills and it did get sorted out eventually but it was a hassle.
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Old 01.04.2015, 11:52
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Re: Any template to quit sunrise contract due to leaving the country?

EINSCHREIBEN
Sunrise GmbH
adresss
adresss


Kündigung meines Telefon/Internet/TV-Anschlusses

Sehr geehrte Damen und Herren

Mit diesem Schreiben kündige ich verbindlich und fristgerecht meinen Telefon/Internet-Anschluss/TVKabelanschluss
zu der unten angegebenen Kundenummer zum nächstmöglichen Termin.

Kundennummer
Haupt-Telefonnummer
Name
Vorname
Adresse
PLZ, Ort

Bitte bestätigen Sie mir den Erhalt dieser Kündigung schriftlich sowie das Datum, an welchem mein Anschluss deaktiviert wird.

Herzlichen Dank.

Freundliche Grüsse


signature
place, date.
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  #8  
Old 01.04.2015, 11:59
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Re: Any template to quit sunrise contract due to leaving the country?

hi, hier is German Vision. good luck



Kundennummer: xxxxxxxxx
Vertragsnummer: xxxxxxxxx

Sehr geehrte Damen und Herren,

hiermit kündige ich das Vertragsverhältnis mit den o.g. Kundennummer und Vertragsnummer zum xx.xx.201x (离开的时间), weil ich am xx.xx.201x(离开的时间) Schweiz verlassen muss. In der Anlage erhalten Sie die entsprechende Abmeldungsbescheinigung.

Mit freundlichen Grüssen

Last edited by Song; 01.04.2015 at 12:13.
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Old 01.04.2015, 12:18
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Re: Any template to quit sunrise contract due to leaving the country?

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Sunrise Communications AG
B... (street and number)
Postfach
... (zip code and location)


Kundennummer: xxxxxxxxx
Vertragsnummer: xxxxxxxxx

Sehr geehrte Damen und Herren,

hiermit kündige ich das Vertragsverhältnis mit der o.g. Kundennummer und Vertragsnummer per xx.xx.201x, weil ich am xx.xx.201x die Schweiz verlassen muss. In der Anlage erhalten Sie die entsprechende Abmeldebescheinigung.

Ich bitte Sie, mir innert Wochenfrist den Erhalt dieses Schreibens und die Entlassung aus dem Vertragsverhältnis ohne Kostenfolgen schriftlich (per Brief) zu bestätigen.
This could encourage them to send you a letter to confirm receipt of your letter.
Make sure you keep the receipt you get from the post office when sending the registered letter, track it under the post office's online track and trace feature until it reaches Sunrise and then print the tracking list and keep it together with your cancellation letter.

Know that it is possible to leave your contract without them making you pay for it if you move out of the country and provide official proof for it, according to Beobachter (some exceptions for Swisscom customers).

Last edited by glowjupiter; 01.04.2015 at 12:31.
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Old 01.04.2015, 12:38
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Re: Any template to quit sunrise contract due to leaving the country?

Did you try their nearest shop? you present your 'declaration/certificate of departure' obtained from the local foreign police at the shop, and that should be it.
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Old 01.04.2015, 12:56
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Re: Any template to quit sunrise contract due to leaving the country?

Thank you for all the info!
Showing leaving certificate at the sunrise shop is not good as i experienced. what they did is only giving you the phone number and asking you to call. very inconvinient.
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Old 01.04.2015, 13:03
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Re: Any template to quit sunrise contract due to leaving the country?

Thank you!
what is the beobachter?
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This could encourage them to send you a letter to confirm receipt of your letter.
Make sure you keep the receipt you get from the post office when sending the registered letter, track it under the post office's online track and trace feature until it reaches Sunrise and then print the tracking list and keep it together with your cancellation letter.

Know that it is possible to leave your contract without them making you pay for it if you move out of the country and provide official proof for it, according to Beobachter (some exceptions for Swisscom customers).
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Old 01.04.2015, 14:24
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Re: Any template to quit sunrise contract due to leaving the country?

What is Vertragsnummer?
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Old 01.04.2015, 14:25
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Re: Any template to quit sunrise contract due to leaving the country?

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What is Vertragsnummer?
Contract number.
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Old 01.04.2015, 14:41
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Re: Any template to quit sunrise contract due to leaving the country?

In my personal experience, (and it has happened three times at 3 addresses) Sunrise have stopped their services 4 weeks before their stated disconnection date.

On one occasion I complained to Sunrise and they said it wasn't their failure, it was the fault of Swisscom. I called Swisscom and they stated they had it in writing that the date Sunrise gave them was the date they cut the line, so Sunrise had told Swisscom to cut the line 4 weeks before the end of the contract!

Each time I have written to them stating they can forget me paying them the last one month's fees. They never replied, but I still had the inconvenience of no telephone service for 4 weeks. So be prepared for some nasty behaviour.
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Old 01.04.2015, 14:47
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Re: Any template to quit sunrise contract due to leaving the country?

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What is Vertragsnummer?
What is a Wörterbuch?
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Old 01.04.2015, 15:53
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Re: Any template to quit sunrise contract due to leaving the country?

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What is a Wörterbuch?
www.dict.cc - also this

I get your point, though...


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In my personal experience, (and it has happened three times at 3 addresses) Sunrise have stopped their services 4 weeks before their stated disconnection date.

On one occasion I complained to Sunrise and they said it wasn't their failure, it was the fault of Swisscom. I called Swisscom and they stated they had it in writing that the date Sunrise gave them was the date they cut the line, so Sunrise had told Swisscom to cut the line 4 weeks before the end of the contract!

Each time I have written to them stating they can forget me paying them the last one month's fees. They never replied, but I still had the inconvenience of no telephone service for 4 weeks. So be prepared for some nasty behaviour.
I know why I'm not a Sunrise customer...
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Old 01.04.2015, 17:25
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Re: Any template to quit sunrise contract due to leaving the country?

where can find this contact number?

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Contract number.
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Old 01.04.2015, 17:27
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Re: Any template to quit sunrise contract due to leaving the country?

i guess it should not be the phone number.

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where can find this contact number?
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Old 01.04.2015, 17:28
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Re: Any template to quit sunrise contract due to leaving the country?

why not just post up all your personal info on here, get one of us to type the letter, print it, and hand deliver it to a sunrise shop for you, while videoing it and getting confirmation in blood for you. Would that help you?
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