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Old 06.05.2015, 10:10
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Will new router solve no internet problem?

So, this morning I have no home internet connectivity - tried across 4 devices (2x laptop, iPad and phone).

Wifi signal is being received by all devices - but no internet available.
Internet indicator light on router is lit and intermittently flashing (as is normal), but with no data transfer, as flashing light would usually suggest.

Have contacted Sunrise (not too long to wait listening to muzak, before connecting with a 'person') and they seem to think that the router has probably expired, so are sending a new one for delivery tomorrow, without question - so no complaints there.

Therefore my question is, for those in the know (when it comes to routers/modems): is this likely to solve the problem?


P.S. I don't think there are any outstanding bills to be paid.
P.P.S. Router is permanently on and was working fine yesterday, till late.

E.T.A. Network diagnosis/troubleshooting on W7 laptop finds two problems:

- Windows can't communicate with the device or resource (primary DNS server);
- The default gateway is not available.

Last edited by TiMow; 06.05.2015 at 10:21.
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Old 06.05.2015, 10:19
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Re: Will new router solve no internet problem?

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So, this morning I have no home internet connectivity - tried across 4 devices (2x laptop, iPad and phone).

Wifi signal is being received by all devices - but no internet available.
Internet indicator light on router is lit and intermittently flashing (as is normal), but with no data transfer, as flashing light would usually suggest.

Have contacted Sunrise (not too long to wait listening to muzak, before connecting with a 'person') and they seem to think that the router has probably expired, so are sending a new one for delivery tomorrow, without question - so no complaints there.

Therefore my question is, for those in the know (when it comes to routers/modems): is this likely to solve the problem?


P.S. I don't think there are any outstanding bills to be paid.
P.P.S. Router is permanently on and was working fine yesterday, till late.
If you can access the router through a browser, try checking the WAN settings and the DNS server addresses (if these are set in your router).
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Old 06.05.2015, 10:25
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Re: Will new router solve no internet problem?

You don't mention it, but I'm sure you've done it:

You did try turning it off then on again, didn't you?
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Old 06.05.2015, 10:34
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Re: Will new router solve no internet problem?

Struggling to post replies, at the moment, as I'm teetering at max. posting limit.

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If you can access the router through a browser, try checking the WAN settings and the DNS server addresses (if these are set in your router).
Everything appears to be normal re. settings (but I haven't looked at this page for soooo long, that I can't remember exactly how it should look).
The only strange one is: Default Gateway showing as N/A - backing up my ETA in OP.

...... and current date under System Status is showing as 01/01/2000 which probably indicates equipment failure.

Although Interface status looks good:

- DSL ... UP .... rate = 12989 kbps / 1019 kbps
- LAN ... UP ....rate = 100M / Full Duplex
- WLAN ... ACTIVE .... Rate = 300M

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You don't mention it, but I'm sure you've done it:

You did try turning it off then on again, didn't you?
Indeedy.
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Old 06.05.2015, 10:55
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Re: Will new router solve no internet problem?

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Struggling to post replies, at the moment, as I'm teetering at max. posting limit.



Everything appears to be normal re. settings (but I haven't looked at this page for soooo long, that I can't remember exactly how it should look).
The only strange one is: Default Gateway showing as N/A - backing up my ETA in OP.

...... and current date under System Status is showing as 01/01/2000 which probably indicates equipment failure.

Although Interface status looks good:

- DSL ... UP .... rate = 12989 kbps / 1019 kbps
- LAN ... UP ....rate = 100M / Full Duplex
- WLAN ... ACTIVE .... Rate = 300M
So you have an active DSL connection, so it looks like it could be either the DNS settings (if any) or an authorisation issue at your provider.

If you know the correct DSL settings, then you could always try doing a factory reset and re-enter the DSL info.
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Old 06.05.2015, 11:13
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Re: Will new router solve no internet problem?

The other obvious question have you checked your provider website for any known issues or called them to see if they can check things from their end?
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Old 06.05.2015, 11:16
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Re: Will new router solve no internet problem?

Just gone through this. My WWZ connection went down, which took with it my router. Got the net back but still no connectivity, turns out somehow the DNS got nerfed up, the guy (not me) re input the DNS and bingo back in business.
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Old 06.05.2015, 11:29
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Re: Will new router solve no internet problem?

Your device will need to have a default router set up. Not "empty".

You could meddle with one, the least critical client device you have, use google's DNS servers:
https://developers.google.com/speed/...cs/using#setup

Google Public DNS IP addresses:

The Google Public DNS IP addresses (IPv4) are as follows:

8.8.8.8
8.8.4.4

If that doesn't help, you could manually set the default router on that device to the IP of your router...

This might be a workaround until you can get a router that works properly. You will at least find out if DNS/default route settings are the culprit.
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Old 06.05.2015, 11:39
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Re: Will new router solve no internet problem?

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So you have an active DSL connection, so it looks like it could be either the DNS settings (if any) or an authorisation issue at your provider.

If you know the correct DSL settings, then you could always try doing a factory reset and re-enter the DSL info.
The date and time seemed to be reset to default (as in reply above) at about 8.30, this morning - I was have internet connectivity issues before then.
I am unsure as to which are correct DNS settings.

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The other obvious question have you checked your provider website for any known issues or called them to see if they can check things from their end?
The person I spoke with didn't indicate any problems there were experiencing.

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Just gone through this. My WWZ connection went down, which took with it my router. Got the net back but still no connectivity, turns out somehow the DNS got nerfed up, the guy (not me) re input the DNS and bingo back in business.
As the wheels are already in motion for a new (free) router for tomorrow, to replace what is now quite an old ZyXel 660N, I'll wait for that and follow set up with new input settings, and go from there.


First world problem ...... No internet for a day - my mobile data quota is going to take a big hit.
Pity - it's wifey's telearbeit day, and she needs internet connectivity back to base.



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Your device will need to have a default router set up. Not "empty".

You could meddle with one, the least critical client device you have, use google's DNS servers:
https://developers.google.com/speed/...cs/using#setup

Google Public DNS IP addresses:

The Google Public DNS IP addresses (IPv4) are as follows:

8.8.8.8
8.8.4.4

If that doesn't help, you could manually set the default router on that device to the IP of your router...

This might be a workaround until you can get a router that works properly. You will at least find out if DNS/default route settings are the culprit.
Will look when I get back home, but probably wont mess around with too much that I don't understand.
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Old 07.05.2015, 09:14
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Re: Will new router solve no internet problem?

Strange .... I have home internet on my old wifi router, again today.

Looked and tinkered minimally on my online settings, but immediately after I'd finished - and later, there was still no internet - so pretty sure it was nothing I did.

But there you go, things appear to be as per normal again- with a brand new router en route as I type ..... watch the FS posts
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Old 07.05.2015, 09:18
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Re: Will new router solve no internet problem?

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Strange .... I have home internet on my old wifi router, again today.

Looked and tinkered minimally on my online settings, but immediately after I'd finished - and later, there was still no internet - so pretty sure it was nothing I did.

But there you go, things appear to be as per normal again- with a brand new router en route as I type ..... watch the FS posts
Now it is working is a good time to take a screenshot of your DNS server/default gateway settings for future reference!
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Old 07.05.2015, 09:22
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Re: Will new router solve no internet problem?

My FRITZ!Box Fon WLAN 7390 died yesterday.

What should I get to replace it?

Thanks,

Tom
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Old 07.05.2015, 09:41
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Re: Will new router solve no internet problem?

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Looked and tinkered minimally on my online settings, but immediately after I'd finished - and later, there was still no internet - so pretty sure it was nothing I did.
It was definitely the tinkering what done it. Always does the trick.
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Old 07.05.2015, 10:07
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Re: Will new router solve no internet problem?

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Now it is working is a good time to take a screenshot of your DNS server/default gateway settings for future reference!
Stupid question - in the 4 yrs. I've had this lappy, I've never once needed to take a screenshot - how do I do it?.

On my old Dell there was a button marked 'Screenshot' (which never worked).

Nothing in virtual user manual; nothing found easily online, yet - and no obvious key ..... although I'm guessing it'll involve a combination with an 'F' key.

I know how to do it with my iPad, but that doesn't connect to the online router settings page (restricted).

Samsung SF510 laptop from 2011.

...... and I have to go to work now - already late.
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Old 07.05.2015, 10:16
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Re: Will new router solve no internet problem?

Running Windows?

Hit the button labelled "Prt Sc / Sys Rq" and it should copy a screenshot to the clipboard; paste into mspaint or similar.

If not try the same key together with Fn.
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Old 07.05.2015, 10:29
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Re: Will new router solve no internet problem?

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Running Windows?

Hit the button labelled "Prt Sc / Sys Rq" and it should copy a screenshot to the clipboard; paste into mspaint or similar.

If not try the same key together with Fn.
I'm not at home now - but pretty sure there's nothing as obvious as that .... with or without Fn (all Fn activated keys have blue digits).


..... and Windoze 7
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Old 07.05.2015, 10:32
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Re: Will new router solve no internet problem?

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My FRITZ!Box Fon WLAN 7390 died yesterday.

What should I get to replace it?
That router has quite a lot of options/functions. What do you need your new router to do?
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Old 07.05.2015, 10:52
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Re: Will new router solve no internet problem?

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That router has quite a lot of options/functions. What do you need your new router to do?
Nothing more, just wondering whether I should get another one, or something else?

It worked fine until it stopped working.

Tom
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Old 07.05.2015, 10:54
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Re: Will new router solve no internet problem?

Brilliant ......!
I was searching Samsung's help pages, and a live chat pop-up window appeared after a few minutes (and several looked at pages by me).

Nice guy, called Jeff offered a few alternatives, that I can try when I return home, including a Windows How To ... video (can't watch on iPad as Silverlight is required to view).

Whether they work is another thing - and I thought it would be simple.



(and hopefully the homeless Nigerian children will benefit from my requested donation)
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Old 07.05.2015, 10:58
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Re: Will new router solve no internet problem?

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Nothing more, just wondering whether I should get another one, or something else?
Do you need all of the features like the VDSL, DECT, media Server, firewall, dual WLAN, multiple USB ports, ethernet ports etc?
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