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Old 31.05.2015, 06:57
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Haven't Paid Orange mobile phone bills

I left switzerland in August 2014 in a hurry and didnt cancel any bank accounts and phone connection.

I had a 24 month contract with orange for 30 chf /month which was to expire in the DEC 2014. I had paid the monthly subscription fee of 30 chf without fail for 18 months till July 2014.

However, due to a sudden move to New York in /august 2014 , I left in a hurry and haven't paid the remaining 6 months fee for the mobile phone.
Now, my employer in America needs a Police clearance from countries I had lived in and switz is one of them .
I have the following questions:

1. Will this unpaid bill of 180 chf become some kind of criminal offence and show up in the police clearance form ?

2. I didn't pay as I wasnt using Orange network at all once I left Europe and I assumed they would automatically cancel the subscription. I dont have a problem paying now whatever be the charges but am worried if this will lead to me getting arrested at immigration if I enter switz / a criminal offence in my background check ?

If anyone has any advices pls share.
I will get in touch with Orange tomorrow but I need to know what might have happened.
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Old 31.05.2015, 07:19
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Re: Haven't Paid Orange mobile phone bills

1. No, it won't result in a criminal offense. It probably has already resulted in a mark in the Betreibungsamt (debt register), though.

2. You won't get arrested. If you want to come here to live, you'll need to have a clean debt register extract for any apartment and sometimes to get a final job offer.

Advice:

1. Contact Orange directly and ask how much you owe. Pay it promptly. Then request them to remove the Betreibung (debt register notation).

2. Request an extract from the Betreibungsamt where you last lived, so you know if you have any other outstanding debts. Settle those promptly as well.
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Old 31.05.2015, 07:32
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Re: Haven't Paid Orange mobile phone bills

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1. No, it won't result in a criminal offense. It probably has already resulted in a mark in the Betreibungsamt (debt register), though.

2. You won't get arrested. If you want to come here to live, you'll need to have a clean debt register extract for any apartment and sometimes to get a final job offer.

Advice:

1. Contact Orange directly and ask how much you owe. Pay it promptly. Then request them to remove the Betreibung (debt register notation).

2. Request an extract from the Betreibungsamt where you last lived, so you know if you have any other outstanding debts. Settle those promptly as well.

Thanks for the reply ...I appreciate it. Yes I am willing to pay whatever the fee they want me to ...

Would you be having any idea if I could contact the Betreibungsamt online via email for the canton the vaud ? I mean if they take e-mails or do I need to call them up ..?
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Old 31.05.2015, 08:17
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Re: Haven't Paid Orange mobile phone bills

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Thanks for the reply ...I appreciate it. Yes I am willing to pay whatever the fee they want me to ...

Would you be having any idea if I could contact the Betreibungsamt online via email for the canton the vaud ? I mean if they take e-mails or do I need to call them up ..?
Your request for the extract will need to be in writing and include a copy of your photo ID. E-mail won't cut it, for obvious security reasons. However you can probably contact the authorities via email asking for instructions on how to request your debt register extract.

In Bern you can fill out a form online, then print and mail it with your signature and copy of your photo ID. It costs about 20 Francs and you can pay online and get a receipt. My request took about a week to be processed.

I imagine Vaud would be a similar process. Hopefully one of our members in Romandie will be along soon with a helpful link.

I don't know if you can request an extract in English. I accepted the letter to be in German. I'd guess a letter from Vaud would be in French by default.
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Old 31.05.2015, 08:37
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Re: Haven't Paid Orange mobile phone bills

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I had a 24 month contract with orange for 30 chf /month which was to expire in the DEC 2014.
Validate the auto-expiration. These contracts tend to be on a rolling basis - i.e. auto-renewal, unless actively cancelled.
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Old 31.05.2015, 08:50
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Re: Haven't Paid Orange mobile phone bills

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Validate the auto-expiration. These contracts tend to be on a rolling basis - i.e. auto-renewal, unless actively cancelled.
OH!!!I wasn't aware of this at all. I am gonna call the customer care and take care of it then.

Thanks for the update. Cheers
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Old 31.05.2015, 11:25
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Re: Haven't Paid Orange mobile phone bills

Hi,

Here is the link to request the "Extrait du registre des poursuites" from canton Vaud. (its in french only)

https://www.portail.vd.ch/prestation...presentation11

You need to fill it with your address when you were living here, and then you can choose your current address, which can be outside Switzerland. I am not sure if they will send you the letter to any country for the same price (18CHF), so probably check with them by email or phone. Also, once I asked if they can prepare the letter in another language and they said NO, only in french.

Hope it helps.
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Old 31.05.2015, 12:00
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Re: Haven't Paid Orange mobile phone bills

Thanks for the info.

I don't speak French so it's gonna be really hard to communicate via phone.

I don't intend to come back to switz to settle down or anything ...All i need is to get the bills sorted out with orange directly and the debt to not show up on my police clearance form....thats all.

cheers
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Old 31.05.2015, 12:18
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Re: Haven't Paid Orange mobile phone bills

Umm are you the same person who asked if Interpol was going to put you on their list and search for you? Because that post from a few days ago is now gone and I'm pretty sure it was also about Orange phone bills...
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Old 31.05.2015, 12:26
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Re: Haven't Paid Orange mobile phone bills

Na ..it's my 1st time on this forum .....

INTERPOL for phone bills .....that's just off the charts ...
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  #11  
Old 31.05.2015, 12:59
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Re: Haven't Paid Orange mobile phone bills

Let's hope you can sort it out quickly.

But, you see- this is the reason many Swiss businesses are reluctant to deal with foreigners sometimes- not because of inherent 'racism' but because this happens again and again and again- rent, damage to property, car leases, phones, and so much more. Some foreigners do run up debts, often much higher than yours- and just move away never to be heard again. And you have to agree, honestly, but if your employer had not requested this, you wouldn't have worried much aobut paying this, would you?

My daughter moved from Spain in a great hurry, back to UK, but she made sure her outstanding debts were cleared, and found someone to take over the (very expensive phone whe got for practically free with her phone contract). Good luck- not having a rant at you personally, but ...a contract is a contract. Just moving away does not cancel it.

Last edited by Odile; 31.05.2015 at 20:55.
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Old 31.05.2015, 13:07
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Re: Haven't Paid Orange mobile phone bills

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Let's hope you can sort it out quickly.

But, you see- this is the reason many Swiss businesses are reluctant to deal with foreigners sometimes- not because of inherent 'racism' but because this happens again and again and again- rent, damage to property, car leases, phones, and so much more. Some foreigners to run up debts, often much higher than yours- and just move away never to be heard again. And you have to agree, honestly, but if your employer had not requested this, you wouldn't have worried much aobut paying this, would you?

My daughter moved from Spain in a great hurry, back to UK, but she made sure her outstanding debts were cleared, and found someone to take over the (very expensive phone whe got for practically free with her phone contract). Good luck- not having a rant at you personally, but ...
I agree with you completely and I have read a lot of this kinda stuff happening with expats specially raking up huge credit card debts and fleeing.

I can't defend myself here but probably I did have a few other debts like credit cards with credit suisee and I did get to clear them within a month after leaving.
For the phone I assumed it's pretty obvious....once I don't use their phone(which was locked BTW) or their network..they would terminate my subscription and as long as I used it in switz for 18 straight months I paid every month... I am not a saint completely ...not a devil either....
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Old 31.05.2015, 13:23
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Re: Haven't Paid Orange mobile phone bills

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Thanks for the info.

I don't speak French so it's gonna be really hard to communicate via phone.

I don't intend to come back to switz to settle down or anything ...All i need is to get the bills sorted out with orange directly and the debt to not show up on my police clearance form....thats all.

cheers
It's a civil matter and won't appear on any criminal record form.

Also after a few months they probably auto cancelled the contracted and slapped a 500chf early cancellation fee onto it.
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Old 31.05.2015, 13:29
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Re: Haven't Paid Orange mobile phone bills

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...For the phone I assumed it's pretty obvious....once I don't use their phone(which was locked BTW) or their network..they would terminate my subscription and as long as I used it in switz for 18 straight months I paid every month... I am not a saint completely ...not a devil either....
You're not the first person to make such an assumption. However the contract language is what's important. Usually cancellation clauses are very clear on what you need to do. Often you need to send a registered letter, and a copy of your de-registration from Switzerland. In some cases, you might not owe anything else. It seems from posts here that phone contracts usually expect you to pay the monthly fee until the end of the contract, or to pay an early cancellation fee, especially if you got a phone for free or cheap.

We had another thread recently where someone got stuck with both. The company did cancel when the customer stopped paying, but they expected all the monthly payments and the early cancellation fee.

Edit - porsch types faster.

Last edited by 3Wishes; 31.05.2015 at 13:45.
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Old 31.05.2015, 13:34
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Re: Haven't Paid Orange mobile phone bills

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It's a civil matter and won't appear on any criminal record form.

Also after a few months they probably auto cancelled the contracted and slapped a 500chf early cancellation fee onto it.
Thanks for a simple ...strightshot reply...
It makes sense to have an early cancellation fee although 500chf is a bit over the top ....I am gonna get in touch with them and have it sorted out.

As you suggest thatz its a civil matter and would not be on my record even if unpaid ...that sounds alluring for me to not pay it at all but as one person said this is what all expats do (i thought it was pretty racist of him to say such things...although I have kept an anonymity about my race)...I am gonna go ahead and prove him wrong by paying this bill to the last penny even if it's a civil matter and wont show up.
Just to restore some faith in foreigners ...and to prove not eveyonz like that...I will pay it ...so that it gives ppl hope to " start trusting "
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Old 31.05.2015, 13:39
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Re: Haven't Paid Orange mobile phone bills

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Thanks for a simple ...strightshot reply...
It makes sense to have an early cancellation fee although 500chf is a bit over the top ....I am gonna get in touch with them and have it sorted out.

As you suggest thatz its a civil matter and would not be on my record even if unpaid ...that sounds alluring for me to not pay it at all but as one person said this is what all expats do (i thought it was pretty racist of him to say such things...although I have kept an anonymity about my race)...I am gonna go ahead and prove him wrong by paying this bill to the last penny even if it's a civil matter and wont show up.
Just to restore some faith in foreigners ...and to prove not eveyonz like that...I will pay it ...so that it gives ppl hope to " start trusting "
To be honest Orange used to let you cancel your contract when you're leaving with 30 days notice as long as you had a deregistration letter. In typical human fashion people abused this by taking lots of phone contracts with expensive phones and high monthly costs a few months before leaving and then having them cancelled under Orange's generosity.

So now we all have to suffer by either paying off the contract until completion or paying an early 500CHF cancellation fee.
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Old 31.05.2015, 13:46
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Re: Haven't Paid Orange mobile phone bills

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To be honest Orange used to let you cancel your contract when you're leaving with 30 days notice as long as you had a deregistration letter. In typical human fashion people abused this by taking lots of phone contracts with expensive phones and high monthly costs a few months before leaving and then having them cancelled under Orange's generosity.

So now we all have to suffer by either paying off the contract until completion or paying an early 500CHF cancellation fee.
hmmm.....thats human nature....U give ppl a meter and make a mile out of it ....well things need to change and I want to be a part of this change ....I did face a lot of racism in switz but on the contrary I met some really genrous and welcoming individuals too .....I think it's human nature to "start judging" but thats not that way to do it..we r all born different and raised different ...let me pay this bill whatever mammoth fine they add to it....let there be CHANGE in ppls mentality and guys "NOT ALL EXPATS ARE LIKE THAT".....
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Old 31.05.2015, 17:57
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Re: Haven't Paid Orange mobile phone bills

I'm making an assumption here so forgive me if I'm wrong, but presumably you left quickly because you needed to start a new job in the States. So why is it only now that your employer needs a police check? I would have thought that would have been required before you were allowed to start work.

And did you deregister here properly and cancel other stuff like your Swiss health insurance. Because if not, you've been clocking up bills for non-payment of that as well!

Why would you assume that a contract is cancelled just because you stopped using the service? That won't happen anywhere, not here, not in the UK, not in the US, or the rest of the world especially for things like mobile phones where companies are fighting tooth and nail for your business. You need to find out what each contract specifies and terminate the contract in the way it states.
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Old 31.05.2015, 18:03
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Re: Haven't Paid Orange mobile phone bills

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I'm making an assumption here so forgive me if I'm wrong, but presumably you left quickly because you needed to start a new job in the States. So why is it only now that your employer needs a police check? I would have thought that would have been required before you were allowed to start work.

And did you deregister here properly and cancel other stuff like your Swiss health insurance. Because if not, you've been clocking up bills for non-payment of that as well!

Why would you assume that a contract is cancelled just because you stopped using the service? That won't happen anywhere, not here, not in the UK, not in the US, or the rest of the world especially for things like mobile phones where companies are fighting tooth and nail for your business. You need to find out what each contract specifies and terminate the contract in the way it states.
I don't see why the OP owes anyone the details of his sudden move or why he now needs a background check and not before.
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Old 31.05.2015, 18:53
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Re: Haven't Paid Orange mobile phone bills

I'm just trying to understand why, after nearly a year in the States, he only now needs a police check. He arrived there in August 2014 and by tomorrow we'll be in June 2015 - ten months later. I can't see the Swiss waiting that long to ask for one and I don't think the US would either.
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