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  #21  
Old 18.09.2015, 14:31
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Re: Salt vs Swisscom

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Strangely I have the opposite experience when commuting between Basel and Zurich: Swisscom is stronger than Salt and I can do online conference calls for basically the whole trip with almost no interruption except maybe two tunnels.

But Salt has improved a lot over the last year or so.
I saw that some days the situation is like you comment, I have better signal with Swisscom. But the average is still on Salt's side.

Can maybe devices affect this too? I have an iPhone for Salt and a Windows Phone (yes, really...) for Swisscom.
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  #22  
Old 02.10.2015, 02:19
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Re: Salt vs Swisscom

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Just so you know, for Salt the termination terms are,

CHF100 fee for sim only contract.
CHF300 fee for 12 month contracts.
CHF500 fee for 24 month contracts.

Doesn't matter how long you have left, my account would cost me CHF475 to continue until the end of the contract, but still early termination is CHF500.
What you say is interesting as I have read other people on this forum have paid up to 1500 to cancel their Salt contract!
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  #23  
Old 02.10.2015, 07:59
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Re: Salt vs Swisscom

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What you say is interesting as I have read other people on this forum have paid up to 1500 to cancel their Salt contract!
.. and they are rolling contracts. I paid 300 CHF to cancel an Orange ADSL contract after moving to a different canton. We then cancelled our 3 Orange mobile contracts when they expired because of their aggressive and incompetent behavior.
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  #24  
Old 28.10.2015, 17:36
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Re: Salt vs Swisscom

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UPC- Cablecom also use Salt's network, but have easier contact terms:

https://support-en.upc-cablecom.ch/a...7078/related/1
Also a good value deal, and 2GB of 4G data.


I really can't see how Swisscom can continue price-gouging people for too much longer before they have to reduce their tariffs to reasonable rates.


Their Infinity contracts are outrageously bad value, any anything below Infinity L is just a joke with what you get for your money.
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  #25  
Old 28.10.2015, 17:58
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Re: Salt vs Swisscom

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I really can't see how Swisscom can continue price-gouging people for too much longer before they have to reduce their tariffs to reasonable rates.
I unfortunately can. When I arrived in my new flat two months ago have I tried really hard to become a cablecom customer. An online ordering website which broke down in the middle with the message "address not found, please call our call center", three calls with various people and a two week wait later did I cancel my order.

Went with Salt which also had it's issues in the customer care. I personally am not willing to pay 50% extra for it, but a lot of Swiss hate to make complains to get stuff working. The only one who usually manages this is Swisscom. In other words: were the competition just a little less terrible in their customer service am I sure they'd win more market share. Not in the way they are acting right now.
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  #26  
Old 27.11.2015, 14:04
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Re: Salt vs Swisscom

I just got an email from Salt and they are offering their Plus Swiss calling plan for only 29 CHF per month.

It includes unlimited calling/SMS to all networks as well as unlimited 4G internet surfing.....So similar or better price/condition than some of the other low cost providers while also including unlimited internet

You have to sign up by December 1st, transfer your phone number, and sign up for direct billing.



Also I noticed that they have reduced the price of "das Abo" to 35 CHF per month until the end of the year. Its the same as above but also includes calling to Europe/USA, however, it only has 1 GB of data included
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  #27  
Old 29.11.2015, 12:04
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Re: Salt vs Swisscom

I have had such appallingly bad customer service from Salt, I am really struggling to understand how on earth I can keep paying them money.

I placed an order for a new wi-fi hotspot and a couple of sims which the Post Office lost and admitted to straight away after the package was sent. After 6 weeks of promises from about 24 Salt employees (over about 3 hours total worth of phone talk and 35 phone calls to them), they said they would send a new one and they would call me back to confirm this. But alas, I have received nothing - no follow up phone calls, no package.

Now I have been told that it is MY responsibility to prove that the post office did not deliver it and until I can do that, they will NOT send a replacement (funny because the Post Office told me that only the sender can do this).

Who does this??? One would think the sender would deal with it directly with the post office and move on, so that the customer is happy and has the least amount to deal with. Geez...they obviously do NOT want my contract to start so that I can actually start paying them money.

Shocking "customer service". BUT they did send me an another order which I cancelled 2 days after I made it (confirmed by 3 people at Salt). I just got that order weeks after I cancelled it, which they expect ME to pay to send back to the store though it is their own mistake. Unbelievable.

Salt is NOT recommended regardless of price, at least in my book.

Last edited by Konuku; 29.11.2015 at 12:37.
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  #28  
Old 29.11.2015, 12:26
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Re: Salt vs Swisscom

I learnt to deal with Salt by directly visiting Glattzentrum and talking to their representatives.

Conclusion, if you with Salt you get salt and bitterness in your life. Freshly squeezed Orange juice used to be slightly healthier for you
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  #29  
Old 29.11.2015, 12:38
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Re: Salt vs Swisscom

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I learnt to deal with Salt by directly visiting Glattzentrum and talking to their representatives.

Conclusion, if you with Salt you get salt and bitterness in your life. Freshly squeezed Orange juice used to be slightly healthier for you
This is why I am starting to look into Sunrise. I think they use Salt phone lines but they too have some deals now. I hope I can tell Salt to shove it!
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  #30  
Old 03.12.2015, 14:51
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Re: Salt vs Swisscom

no one is perfect but SALT have been absolute shite as a carrier
since the takeover this year. their prices are higher then the
previous orange carrier. The prepaid costs are 100% more then before.
And the service and stupidity of the company on contract terms..
SALT have the WORST signals in Canton Fribourg Rural and City. 2G EDGE
i give up.. even Sunrise gives me 3bars 3g...

Swisscom, average to ok service and stupid high prices

Lycamobile rock bottom prices on swisscom carrier, average to soso services
but on average cheep and cheerful. 5GB for 24.95 yes please.

Sunrise, has been reasonable for me on the month to month contract, when asked to cancelled, the confirmed in writing, converted number to prepaid again and that was it.. Sunrise signals are fairly good i would say.
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  #31  
Old 03.12.2015, 15:49
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Re: Salt vs Swisscom

I really wonder how long it will be until Swisscom release come competitive packages... their Infinity line-up is shockingly bad value and seriously needs updating.
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  #32  
Old 03.12.2015, 16:30
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Re: Salt vs Swisscom

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I really wonder how long it will be until Swisscom release come competitive packages... their Infinity line-up is shockingly bad value and seriously needs updating.
Never ever. They are not ignorants who don't know that they are not competitively priced... they know that they can charge the average Swiss 50% more than what the competition is asking. Because Swisscom has been one of the most trusted brands in Switzerland for decades and the others... um... not.
If they'd lower the prices would they trade a lot of profit for a tiny bit more market share. That's the bit of the market which cares about price, so probably not the best customers... and on to of that would they probably even get punished for any market share they gain: they are already regularly in trouble for being a dominant player in the market and in continuous battle with anti-trust regulations and politicians.
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  #33  
Old 12.10.2016, 12:08
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Salt/Orange vs Coop Mobile (and comparison to Swisscom)

Hello, I've been looking for a flat rate mobile phone contract, and so far it seems Coop Mobile and Salt/Orange seem to have the best value deals (29 and 39 CHF /month respectively for something similar).

I read somewhere that Coop uses the Salt network; if so does that mean it has the exact same network coverage as Salt? And in that case, why is it so much cheaper, is there a catch?

Also, I heard Swisscom has better coverage, is that the only reason it's much more expensive? Will that only make a difference if I'm travelling around to some villages to climbing a mountain, or is it noticeable in cities as well?

Thanks for any help.
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  #34  
Old 12.10.2016, 12:52
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Re: Salt/Orange vs Coop Mobile (and comparison to Swisscom)

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And in that case, why is it so much cheaper, is there a catch?
Yes. You need to read the small print. The coop offer includes "unlimited data", but only the first two GB a month will be fast... and then you'll get no more 4G.

The Salt offer includes unlimited 4G data, some 60 min a month calls to the EU and some roaming data on top. That last two are rather expensive items, so if there is any chance you'd use them is the 10 CHF a month difference actually a bargain.

Bottom line: Coop is great as a rock bottom phone package. I'd buy it for my mum who doesn't travel and only uses data when she pushes the wrong button again... i would not limit myself that much, but then do I use more data than most people...
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  #35  
Old 12.10.2016, 13:11
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Re: Salt/Orange vs Coop Mobile (and comparison to Swisscom)

Yes I also just read this post on the complaints corner:

https://www.englishforum.ch/complain...lt-mobile.html

It seems to suggest that Coop still doesn't quite get as good network coverage as Salt. In either case, I think I might stick with salt. Thanks for the help.
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  #36  
Old 12.10.2016, 20:22
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Re: Salt vs Swisscom

well why not use this system instead of TAN

https://www.youtube.com/watch?v=IbIHK4Ec1zM

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I have also been with Orange /Salt for 15 years +.

Reception is so poor where we are that the phone is unusable quite often and in the village square there is no signal. As I only use the phone when away from home, this doesn't worry me. But getting an ebanking TAN can be a hassle.

My other half and neighbours switched to Swisscom because of this. So it's the luck of the draw...
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  #37  
Old 13.10.2016, 10:54
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Re: Salt/Orange vs Coop Mobile (and comparison to Swisscom)

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Hello, I've been looking for a flat rate mobile phone contract, and so far it seems Coop Mobile and Salt/Orange seem to have the best value deals (29 and 39 CHF /month respectively for something similar).

I read somewhere that Coop uses the Salt network; if so does that mean it has the exact same network coverage as Salt? And in that case, why is it so much cheaper, is there a catch?

Also, I heard Swisscom has better coverage, is that the only reason it's much more expensive? Will that only make a difference if I'm travelling around to some villages to climbing a mountain, or is it noticeable in cities as well?

Thanks for any help.
Have a look at M-budget from migros. They use the Swisscom network and have good deals. I have a backup mobile that I use that was on Salt and now I've moved it to M-budget and the coverage is much better for much less money.
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  #38  
Old 13.10.2016, 10:58
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Re: Salt/Orange vs Coop Mobile (and comparison to Swisscom)

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Yes. You need to read the small print. The coop offer includes "unlimited data", but only the first two GB a month will be fast... and then you'll get no more 4G.

The Salt offer includes unlimited 4G data, some 60 min a month calls to the EU and some roaming data on top. That last two are rather expensive items, so if there is any chance you'd use them is the 10 CHF a month difference actually a bargain.

Bottom line: Coop is great as a rock bottom phone package. I'd buy it for my mum who doesn't travel and only uses data when she pushes the wrong button again... i would not limit myself that much, but then do I use more data than most people...
the salt deal also isn't unlimited 4g, I think they said it was 2.4gb ?? per month then its no more 4g (just renewed with that deal)
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  #39  
Old 13.10.2016, 11:52
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Re: Salt/Orange vs Coop Mobile (and comparison to Swisscom)

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the salt deal also isn't unlimited 4g, I think they said it was 2.4gb ?? per month then its no more 4g (just renewed with that deal)
I just purchased their Plus Europe plan this week, and it claims to be unlimited. I've read the fine print (contract, fair use policy, general terms of business) and I don't see any data cap on it.

2 GB would be plenty, but I don't see that limit - hell, I get half that already when roaming in Europe at no extra charge.
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  #40  
Old 13.10.2016, 12:07
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Re: Salt/Orange vs Coop Mobile (and comparison to Swisscom)

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I just purchased their Plus Europe plan this week, and it claims to be unlimited. I've read the fine print (contract, fair use policy, general terms of business) and I don't see any data cap on it.

2 GB would be plenty, but I don't see that limit - hell, I get half that already when roaming in Europe at no extra charge.

data is unlimited, 4g isn't, I think you need to check there fair use policy
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