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Old 14.09.2015, 13:49
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Setting up TV and Internet

Hi
We recently moved to Horgen in Zurich from London and a colleague recommended a sound & vision firm to order a package from UPC and they said they would come round and set it up. After being here for 2 hours he has sent us a bill for CHF1000. I think it's outrageous. I will tell him to come and pick up the stuff. Before doing so how easy or difficult is it to set up a UPC package? Also assuming i don't pay him, what legal recourse does he have? He never provided a quote before doing the work - we didn't ask as we assumed it would be a few hundred (generous) and were willing to pay that to get it done. Any advice? The firm who did the work are an established sound and vision outfit so we did not expect this.
Thanks very much
Angus
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Old 14.09.2015, 14:13
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Re: Setting up TV and Internet

Usually the installation by an electrician for TV/internet/phone costs about CHF 150.-. Why didn't you take the recommended electrician from upc? Didn't they suggest one?
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Old 14.09.2015, 14:19
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Re: Setting up TV and Internet

Basically TV and Internet just plugs in and works. You need a password for your first login...

Was a TV, or two, included in that price??
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Old 14.09.2015, 14:19
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Re: Setting up TV and Internet

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Hi
We recently moved to Horgen in Zurich from London and a colleague recommended a sound & vision firm to order a package from UPC and they said they would come round and set it up. After being here for 2 hours he has sent us a bill for CHF1000. I think it's outrageous. I will tell him to come and pick up the stuff. Before doing so how easy or difficult is it to set up a UPC package? Also assuming i don't pay him, what legal recourse does he have? He never provided a quote before doing the work - we didn't ask as we assumed it would be a few hundred (generous) and were willing to pay that to get it done. Any advice? The firm who did the work are an established sound and vision outfit so we did not expect this.
Thanks very much
Angus
They'll just send you an additional bill to remove the stuff!

CH is tricky like that - unless you get a quote up front, which you can argue about - you are required to pay for services given. Unless you can prove that the costs are over the odds (good luck with that).

You can challenge the company they might give you (very grudgingly) a discount, but take it to court and you will likely be liable.

Plenty of stories like that in and around EF and the expat community.
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Old 14.09.2015, 14:33
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Re: Setting up TV and Internet

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Basically TV and Internet just plugs in and works. You need a password for your first login...

Was a TV, or two, included in that price??

Do you know if it's the same with Sunrise (just login with a password)? I just quit my contract with upc by end of the year and want Sunrise instead.
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Old 14.09.2015, 15:09
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Re: Setting up TV and Internet

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Do you know if it's the same with Sunrise (just login with a password)? I just quit my contract with upc by end of the year and want Sunrise instead.
I just ordered it last week (after a long let down by UPC which is too long to write down now...). They asked me "do you want me to send you an electrician". I asked if there is anything more to do to plug the box into the electric as well as telephone socket. He said no. I told him I am confident to manage that on my own. I think it's the telecom equivalent of "with cheese?" at Burger King.
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Old 14.09.2015, 20:50
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Re: Setting up TV and Internet

I think for Sunrise internet you actually need an electrician because they bypass Swisscom's "last mile".
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Old 14.09.2015, 21:22
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Re: Setting up TV and Internet

sounds like you used a private service not one from UPC. So have a word with the person recommending it. You've been fleeced it might seem.....
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Old 14.09.2015, 21:27
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Re: Setting up TV and Internet

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Hi
We recently moved to Horgen in Zurich from London and a colleague recommended a sound & vision firm to order a package from UPC and they said they would come round and set it up. After being here for 2 hours he has sent us a bill for CHF1000. I think it's outrageous. I will tell him to come and pick up the stuff. Before doing so how easy or difficult is it to set up a UPC package? Also assuming i don't pay him, what legal recourse does he have? He never provided a quote before doing the work - we didn't ask as we assumed it would be a few hundred (generous) and were willing to pay that to get it done. Any advice? The firm who did the work are an established sound and vision outfit so we did not expect this.
Thanks very much
Angus
Can you make a photo the bill (and mask the relevant parts to protect the guilty^winnocent)?
I'd be interested to see how the 1000 CHF came about.
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Old 14.09.2015, 21:31
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Re: Setting up TV and Internet

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I think for Sunrise internet you actually need an electrician because they bypass Swisscom's "last mile".
No.
You still plug into the same physical telephone socket as you did with Swisscom.
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Old 14.09.2015, 21:51
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Re: Setting up TV and Internet

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No.
You still plug into the same physical telephone socket as you did with Swisscom.
... and when there wasn't a Swisscom connection before?
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Old 14.09.2015, 22:35
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Re: Setting up TV and Internet

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... and when there wasn't a Swisscom connection before?

Then the question I answered "I think for Sunrise internet you actually need an electrician because they bypass Swisscom's "last mile". is not relevant
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Old 18.09.2015, 16:27
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Re: Setting up TV and Internet

Well, time for a short update - today is the day my internet is switched on by Sunrise... and here I am: It took nearly two weeks to wait for this date, the box arrived a couple of days ago and I was really looking forward to just plug it in and get broadband set up. Found a letter in the post today (which probably arrived yesterday as I was traveling): Here is the information you need to give to your certified electrician to route the cabling in your house correctly!

Long story short: even after I explicitly asked for it did the drone in the call center tell me that I just need to plug the router in. Somewhen during the last two weeks did somebody in the back office find out that I will actually need an electrician. Maybe I am weird but I would expect them to pick up the phone and tell me this, probably trying to sell their electrician service to me. They did not. They send a written letter one day before go live... and what a surprise: it is impossible to get an electrician on the same day. I know, I called up six of them. So I will only get online on Monday. Maybe.

Sunrise has in my case screwed up the ordering process before already, now this. I would say it's pretty hard to be worse, but actually in their defense did Cablecom manage to be even more incompetent. They simply did nothing for two weeks and when I called them for the third follow up and threatened them to revoke my order did the guy in the callcenter simply reply "if you want to can I do so for you right now"... which I did.
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Old 18.09.2015, 16:56
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Re: Setting up TV and Internet

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Well, time for a short update - today is the day my internet is switched on by Sunrise... and here I am: It took nearly two weeks to wait for this date, the box arrived a couple of days ago and I was really looking forward to just plug it in and get broadband set up. Found a letter in the post today (which probably arrived yesterday as I was traveling): Here is the information you need to give to your certified electrician to route the cabling in your house correctly!

Long story short: even after I explicitly asked for it did the drone in the call center tell me that I just need to plug the router in. Somewhen during the last two weeks did somebody in the back office find out that I will actually need an electrician. Maybe I am weird but I would expect them to pick up the phone and tell me this, probably trying to sell their electrician service to me. They did not. They send a written letter one day before go live... and what a surprise: it is impossible to get an electrician on the same day. I know, I called up six of them. So I will only get online on Monday. Maybe.

Sunrise has in my case screwed up the ordering process before already, now this. I would say it's pretty hard to be worse, but actually in their defense did Cablecom manage to be even more incompetent. They simply did nothing for two weeks and when I called them for the third follow up and threatened them to revoke my order did the guy in the callcenter simply reply "if you want to can I do so for you right now"... which I did.
Read this list twice and still don't get it! You mean it doesn't just plug in and work? Or you need an engineer to plug it in for you?? I'm sure they send out a standard letter about an engineer to cover themselves in cases where people shove the wrong connectors in the wrong holes...
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Old 18.09.2015, 17:09
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Re: Setting up TV and Internet

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Read this list twice and still don't get it! You mean it doesn't just plug in and work? Or you need an engineer to plug it in for you?? I'm sure they send out a standard letter about an engineer to cover themselves in cases where people shove the wrong connectors in the wrong holes...
Nope. Simply put: I live in a house with six units. In the basement is there a hug box with cables going to every unit and a "UPK" Unter-Putz-Kasten from Swisscom. Only certified electricians are allowed to touch it and wire up the cables coming from the telephone network to the individual units according to the instructions by the provider.

I am frankly not Swiss enough to listen to the "only certified" bull and opened the box today. The problem I have is that the point Sunrise wrote me to connect to is already occupied... and I really don't feel like screwing around with the telephone line of my neighbour - so I now booked a pro to do so. I have the feeling there will be a next chapter of screw ups...
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Old 20.09.2015, 19:54
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Re: Setting up TV and Internet

So you are saying that there is no telephone plug in your unit?Thats all you need to get your internet up and running?Well I have Swisscom so maybe makes a difference in set up.
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Nope. Simply put: I live in a house with six units. In the basement is there a hug box with cables going to every unit and a "UPK" Unter-Putz-Kasten from Swisscom. Only certified electricians are allowed to touch it and wire up the cables coming from the telephone network to the individual units according to the instructions by the provider.

I am frankly not Swiss enough to listen to the "only certified" bull and opened the box today. The problem I have is that the point Sunrise wrote me to connect to is already occupied... and I really don't feel like screwing around with the telephone line of my neighbour - so I now booked a pro to do so. I have the feeling there will be a next chapter of screw ups...
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Old 20.09.2015, 20:09
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Re: Setting up TV and Internet

yes. And what is the follow up?
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Hi
We recently moved to Horgen in Zurich from London and a colleague recommended a sound & vision firm to order a package from UPC and they said they would come round and set it up. After being here for 2 hours he has sent us a bill for CHF1000. I think it's outrageous. I will tell him to come and pick up the stuff. Before doing so how easy or difficult is it to set up a UPC package? Also assuming i don't pay him, what legal recourse does he have? He never provided a quote before doing the work - we didn't ask as we assumed it would be a few hundred (generous) and were willing to pay that to get it done. Any advice? The firm who did the work are an established sound and vision outfit so we did not expect this.
Thanks very much
Angus
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Old 21.09.2015, 11:02
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Re: Setting up TV and Internet

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So you are saying that there is no telephone plug in your unit?Thats all you need to get your internet up and running?Well I have Swisscom so maybe makes a difference in set up.
No, I am saying I have a broadband plug only as my building is five years old. This broadband plug goes all the way from my unit down to a box in the basement where Swisscom decides rather randomly which unit gets plugged into which of their network end points. Mine was not plugged into any of them as the previous renter had cable internet and telephone.

The electrician came this morning and did exactly what I understood from the instructions: took two cables and jammed them into the listed connector. The reason I did not do this myself is that the connector was already used by someone and I did not want to be responsible for my neighbour losing his phone line. The electrician just ripped the cable out and said "probably switched to cablecom or something..."

My internet works now. Not sure about my neighbours'...


P.S> After reading this thread did I of course ask the electrician beforehand how much it will be: Time and material basis with an hourly rate of 112 CHF. Took not more than ten minutes so even with some driving time calculated in am I probably going to get less than 100 CHF on the bill.
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Old 24.09.2015, 17:19
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Re: Setting up TV and Internet

I had the misfortune once that my girlfriend insisted we/she called an electrician to replace a fuse as she didn't want to hang around while I figured out where it was. I got a bill for 350CHF for 10 minutes of work and the electrician refused to give any prices at the time, even hiding the price sheet he had, other than to say "it would be expensive". He charged for a flat-rate call-out charge, *and* travelling time/costs *and* two hours of work, "gave" me 2 extra fuses in case one blew again but actually at a cost of 20 CHF each (A pack of five costs a few CHF.) This was Elno Elekronotruf in Basel. I asked for an explanation of the bill but they said "you have to pay but after speaking to the electrician we can reduce it to only 300".
Never ever ever get anyone to do any work for you without agreeing the price/performance first.
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Old 24.09.2015, 17:29
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Re: Setting up TV and Internet

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I had the misfortune once that my girlfriend insisted we/she called an electrician to replace a fuse as she didn't want to hang around while I figured out where it was. I got a bill for 350CHF for 10 minutes of work and the electrician refused to give any prices at the time, even hiding the price sheet he had, other than to say "it would be expensive". He charged for a flat-rate call-out charge, *and* travelling time/costs *and* two hours of work, "gave" me 2 extra fuses in case one blew again but actually at a cost of 20 CHF each (A pack of five costs a few CHF.) This was Elno Elekronotruf in Basel. I asked for an explanation of the bill but they said "you have to pay but after speaking to the electrician we can reduce it to only 300".
Never ever ever get anyone to do any work for you without agreeing the price/performance first.
Any company with "emergency" in the name is going to be expensive, no matter if it's a lock smith, plumber or electrician. Did you by chance call them and asked to come immediately?
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