Finally being fed up of cablecom I have decided to switch to swisscom for internet connection at my home. I called Swisscom and they told me that Cablecom has blocked/disinstalled phone connection to my house ( something they do and don't inform their customers of) and we need to call an electrician to fix it back. Does anyone know if one can do this himself since I would be very happy to save this potentially big expense.
Thanks in advance.

Why would they do this? Did you have an electrician in to disable the phone connection?

The reason I ask is that the cabling for Swisscom and for Cablecom is unrelated.

Are you trying to take your landline number over with you?

What do you mean that Cablecom blocked you telephone connection? Cablecom is using tv-cable connection for the internet and not telephone connection.
If they blocked anything, they should send someone to deblock the line, once you cancel your contract with cablecom. Check this with Cablecom.

Does anyone else know anything more about this.

No I don't have a land line number and I don't want one.

I took the cablecom connection from the previous owner of the flat so I dont know if they had any electrician called in.

I myself find it dubious but thats what the lady from swisscom told me.

Did anyone here had this problem whe ncancelling Cablecom connection and going to Swisscom?

Because on Cablecom website they mention that you can have your Internet connection with Swisscom landline telephone (or you can additionaly switch from Swisscom to Cablecom digital phone). Which means that there is no connection between Cablecom internet and Swisscom telephone landline.

I didn't have that problem that I know of, but I moved
out of the flat I was in.

There is a clause in Swisscom that you are not supposed to
use services such as Skype to telephone.

That is kind of annoying.

Where? I have never seen anything like it?

They certainly don't block ANY VoIP traffic at all, I use VoIP exclusively on my Swisscom ADSL line.

I'm with Peachy - this is the AGB (T&Cs) in German:
http://www.swisscom.ch/datenverwaltu...?languageId=de

you might want to give a second thought on the change

I am told by some friends that both providers suck as a result of small market size (sw population/sq m) My neighbour is using swisscom and is very upset with their service. One key difference between these 2 providers is that if you happen to have internet breakdown, cablecom will send someone to fix it for you free while swisscom will charge you on per visit basis either it's your fault or not.....I also heard that the brandwidth is not as good in swisscom which I'm not so sure.

And in English

Swisscom max 20000/1000
Cablecom max 25000/2500

It's worth noting that if you can receive Cablecom you should get the full speed, whereas Swisscom will vary with your distance to the exchange.

We have discussed the two services before. My experience with Swisscom is vastly better than with Cablecom in every respect.

It's nearly always best to go with the incumbent for they provide the service to the doorstep. For other providers (non-carriers) traffic is only back-hauled to a tier 2 or 3 provider and then you are subject to the quality of their backbone but you can be assured of Swisscom's.

Swisscom have 1500 PoP's throughout the land and each day there is an xDSL outage of some sort in some area. But you would expect this statistically because they are the biggest and have the most customers and equipment.

So, when you hear about poor service from different people - it should be taken in context. Customer service, is, of course a different thing. But the service is only ever best-effort and if you are calling Swisscom to complain (not targeted at OP), for instance, - it's meaningless - because the outage that you thought was targeting only thy - is actually affecting 100's or 1000's of customers all around you. Alot of it happens during the day-time and most don't notice but it happens none-the-less.

Sunrise and Cablecom are the other largest providers. Cablecom had quite a large outage this afternoon in the Zurich area.

OK, that's the OT bit done for the endless moaners.

Now, my guess is that you have an old style Swisscom 4 pin socket in your appartment (shaped like a diamond) - and this will require an electricians visit to change the wall plugs. Else they won't provide the service. You can buy adapters but they won't work for xDSL.

But the main point here is that everyone wants always on connectivity yet they don't wish to pay for it. There are no SLA's with cheap products.

Since you do not have a phone connection, an electrician is needed.. Same would happen if you moved in new and the previous owner never had any phone connection..

Cablecom uses the cable connection so not sure whether I would believe that they will come and disable something.. The swisscom lady might be speculating (again I am speculating here )...

But Swisscome ADSL (Bluewin) definitely needs the phone connection. Have you tried other providers like CityCable. Have heard they are very good and cost effective but have limited coverage so you might need to check it out..

Hope my 2c worth helps...

there are 3 x different network carriers in Switzerland:

Swisscom
Cablecom
Sunrise

Swisscom use mainly their own network, but also rent fibre from the SBB and Sunrise
Cablecom use mainly their owne network, but also rent fibre from SBB and local power companies
Sunrise rent a lot of their fibre from Cablecom and Swisscom

As for reliability, Cablecom's network is one of the most stable core networks in Switzerland

Swisscom is also pretty good.

My point is that Cablecom and Swisscom have each an equally large, stable, fibre optic network.

And Cablecom also offer DSL services totally separate from Swisscom DSL, whereas a lot of others (Green etc) re-sell Swisscom DSL.

So its not fair to say that only the incumbent provides the service to the doorstep.

Please supply links that Cablecom install xDSL to the doorstep using their own fibre.

They supply backbone circuits in the traditional manner.

Otherwise you are just repeating information already posted.

There is so much dark fibre in Switzerland that everybody has it.

Here is a link that Cablecom install xDSL to the doorstep using their own fibre.

You also have an alternative using the HFC technology if you want to bypass the Swisscom copper.

As for dark fibre, love to see how i could buy some from Swisscom. Can you show me a link so I can see where I can get some dark fibre from Swisscom?

Nothing in that link about Cablecom providing xDSL to the doorstep. Are you confusing technologies?

I don't think dark fibre is what you are looking for - unless you have DWDM or CWDM equipment in your appartment.

No I am not confusing technologies.

What am I looking for then?

I have no real idea. But good luck with your search.