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Old 05.10.2015, 18:15
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Change mobile phone network

I signed up with Sun*ise when I arrived in Swiss.
I'm not happy with the service-
Dropped calls- people ringing me have to ring twice due to poor reception.
Can't send sms message to my home country.
Then they add extra Internet speed charge without permission.
When I call to the shop they are helpful but don't resolve my issues. They suggested a reboot of my phone!! Not keen on that.
I am not in contract so I can change.
Can I bring my phone no to a new service provider?
Any suggestion on a network or mobile phone package?
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Old 05.10.2015, 18:22
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Re: Change mobile phone network

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I signed up with Sun*ise when I arrived in Swiss.
I'm not happy with the service-
Dropped calls- people ringing me have to ring twice due to poor reception.
Can't send sms message to my home country.
Then they add extra Internet speed charge without permission.
When I call to the shop they are helpful but don't resolve my issues. They suggested a reboot of my phone!! Not keen on that.
I am not in contract so I can change.
Can I bring my phone no to a new service provider?
Any suggestion on a network or mobile phone package?
Rebooting your phone means switching it off & restarting it, quite possible it will solve some issues.
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Old 05.10.2015, 18:30
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Re: Change mobile phone network

In December 2014 comparis.ch wrote that the three mobile networks in Switzerland were about equal, although there are areas where one is better than the other. You might wish to click on the maps linked below to determine whether there is a better provider for your area:

"The German specialist magazine "Connect" has been testing Swiss mobile networks for six years. In past years, there used to be major differences among the providers. This year, however, these differences are negligible.
Swisscom scores best with 456 out of 500 points. Sunrise gets 442 points and Orange almost as much with 441 points. "Connect" rates all three Swiss providers as "very good".

Nevertheless, there are places in which one provider may be better than another.

This is how you can find out whether a provider offers good network coverage:

Coverage maps
Swisscom, Sunrise and Orange all offer network coverage maps on their websites. This allows you to check what the reception is like in specific places (e.g. at your home or office) with each provider. On these maps, the providers distinguish between the different network technologies such as 4G/LTE, 3G/UMTS/HSDPA and, except for Orange, also 2G/GSM. Owners of a device without 4G/LTE do not benefit from 4G/LTE coverage.
By the way, M-Budget customers use the Swisscom network, Coop customers the Orange network and Aldi customers the Sunrise network."

https://en.comparis.ch/telecom/mobil...g-schweiz.aspx
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Old 05.10.2015, 22:27
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Re: Change mobile phone network

Well they wanted me to back up music or photos so maybe it
was a full reboot.
When I change network can I keep my phone number?
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Old 05.10.2015, 23:32
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Re: Change mobile phone network

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Well they wanted me to back up music or photos so maybe it
was a full reboot.
When I change network can I keep my phone number?
You can search for that as well as the next person.
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Old 06.10.2015, 00:35
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Re: Change mobile phone network

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Well they wanted me to back up music or photos so maybe it
was a full reboot.
When I change network can I keep my phone number?
I don't think it was a reboot that they wanted but more like a reset ie resetting the phone to factory default!

and yes if you change network you will be able to keep the number providing you do all the steps of provider change correctly eg inform the current provider and filling in the form for the new provider and getting + paying for the new sim (if anything)
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Old 06.10.2015, 01:25
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Re: Change mobile phone network

You know now when you have smartfones it's no longer so straightforward to troubleshoot your issue.

I would say that Sunrise has modest network than every one else (in terms of equipment).

Of course like someone said before it all depend on your location etc. but also handset itself is causing most issues.

I would really encourage you to work with someone from Sunrise to state you where's the issue is. For e.g. I'm theirs client since 5 years and I cannot say a bad thing (well maybe 3g in Zurich HB) is an issue.
The network have developed and you can feel it.
But than I never had Swisscom
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