Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone
Reply
 
Thread Tools Display Modes
  #1  
Old 07.11.2015, 09:27
Trickyt57's Avatar
Junior Member
 
Join Date: Mar 2013
Location: Geneva
Posts: 35
Groaned at 0 Times in 0 Posts
Thanked 53 Times in 14 Posts
Trickyt57 has earned the respect of manyTrickyt57 has earned the respect of manyTrickyt57 has earned the respect of many
058 Business lines in Switzerland are more expensive to call.

Many Swiss businesses have a 058 number, especially banks, insurance, accounting, legal and large companies. A client just called me from UK and complained that EE are charging him £3 a minute to call my 058 number.

I called SWISSCOM and they confirmed that incoming calls to 058 business numbers are indeed 10 times more expensive for the caller. For example, a call in Switzeralnd from a SWISSCOM number to a 022 (Geneva code) number would only cost 3 cents a minute, but a call from the same phone to a 058 number would cost 38 cents a minute. Other operators may charge more.

Calls from overseas to a business line are charged at a premium rate according to the foreign operators tariff.

I always assumed that calls within Switzerland were the same price unless you are calling a known premium number like 0890 or 0840.

Is this a new way to make money? Why would a business take a business line if it is going to cost their customers so much more? I thought we had gone past the days when we had to count the seconds.
Reply With Quote
This user would like to thank Trickyt57 for this useful post:
  #2  
Old 07.11.2015, 09:58
Forum Veteran
 
Join Date: Dec 2012
Location: Aargau
Posts: 1,560
Groaned at 12 Times in 11 Posts
Thanked 1,810 Times in 881 Posts
Mullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond repute
Re: 058 Business lines in Switzerland are more expensive to call.

Thanks for the heads up.

058 numbers for businesses became popular some years ago since they are "geographically independent". Depending on the telecom provider, costs to call a 058 number in Switzerland range from CHF 0 to CHF 0.40 per minute.

The £3 a minute charge to call from the UK is very high and should fall under "This Is Switzerland".

https://www.saldo.ch/artikel/d/verst...efongebuehren/
Reply With Quote
  #3  
Old 11.11.2015, 07:31
Trickyt57's Avatar
Junior Member
 
Join Date: Mar 2013
Location: Geneva
Posts: 35
Groaned at 0 Times in 0 Posts
Thanked 53 Times in 14 Posts
Trickyt57 has earned the respect of manyTrickyt57 has earned the respect of manyTrickyt57 has earned the respect of many
Re: 058 Business lines in Switzerland are more expensive to call.

Solution found: replace the 058 with your local dial code. E.g. If you live in geneva, then 058 xxx xxxx can become 022 xxx xxxx and you will pay a local call rate instead of the premium rate.
Reply With Quote
  #4  
Old 11.11.2015, 07:55
TiMow's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Fribourg
Posts: 9,310
Groaned at 292 Times in 196 Posts
Thanked 12,189 Times in 5,300 Posts
TiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond repute
Re: 058 Business lines in Switzerland are more expensive to call.

Quote:
View Post
Solution found: replace the 058 with your local dial code. E.g. If you live in geneva, then 058 xxx xxxx can become 022 xxx xxxx and you will pay a local call rate instead of the premium rate.
Wont work in all cases. I believe the company can disable the local code option - certainly was the case with my wife's number, which is only reachable with 058 prefix.

Interesting to know that they're more expensive, though - I wasn't aware, but will look next time.
Reply With Quote
  #5  
Old 11.11.2015, 08:31
Junior Member
 
Join Date: Nov 2015
Location: Bern
Posts: 98
Groaned at 6 Times in 4 Posts
Thanked 122 Times in 50 Posts
Krist has earned some respectKrist has earned some respect
Re: 058 Business lines in Switzerland are more expensive to call.

Quote:
View Post
Thanks for the heads up.

058 numbers for businesses became popular some years ago since they are "geographically independent". Depending on the telecom provider, costs to call a 058 number in Switzerland range from CHF 0 to CHF 0.40 per minute.
Nowadays all telephone numbers are "geographically independent". Aera codes don't really exist anymore. If you move from Geneve to Zürich you can keep your whole number. Swisscom is also moving away from conventional telephony.
The business numbers are popular because they offer intelligent routing. You can for example present someone with voice prompts in the language of the region they call from...
That these are more expensive to call is new to me. I know you don't get charged extra if you call with a Swisscom Subscription.

Quote:
The £3 a minute charge to call from the UK is very high and should fall under "This Is Switzerland".
https://www.saldo.ch/artikel/d/verst...efongebuehren/
More "This is UK". It's the Ryanair tactic. Get people with a cheap subscription, hit them with unexpected expensive extras...
Reply With Quote
  #6  
Old 11.11.2015, 10:32
Member
 
Join Date: May 2013
Location: suisse romande
Posts: 169
Groaned at 0 Times in 0 Posts
Thanked 57 Times in 40 Posts
Miostar has no particular reputation at present
Re: 058 Business lines in Switzerland are more expensive to call.

Careful also with numbers starting by 0848 - these are also taxed a premium, don't wait on the line for ages listening to musak
Reply With Quote
  #7  
Old 11.11.2015, 11:03
Junior Member
 
Join Date: Nov 2015
Location: Bern
Posts: 98
Groaned at 6 Times in 4 Posts
Thanked 122 Times in 50 Posts
Krist has earned some respectKrist has earned some respect
Re: 058 Business lines in Switzerland are more expensive to call.

Quote:
View Post
Careful also with numbers starting by 0848 - these are also taxed a premium, don't wait on the line for ages listening to musak
Normally you'll get a warning when calling these numbers, don't you?

I also remember that at the time when it cost you more to call between different operators in Switzerland that you got an audible warning that you ware about to make a call that would be more expensive.
Reply With Quote
  #8  
Old 11.11.2015, 12:35
Member
 
Join Date: May 2013
Location: suisse romande
Posts: 169
Groaned at 0 Times in 0 Posts
Thanked 57 Times in 40 Posts
Miostar has no particular reputation at present
Re: 058 Business lines in Switzerland are more expensive to call.

Calls in 0848
not only you don't get a warning but you may be lured to think that they will be included in you "forfait" of free calls and they aren't. 8 cts minute could be worse but don't hang on there.

"Téléphone: 0 848 33 33 32

appel non surtaxé" - that's an exemple




yes 8 cts. a minute but not included in your "forfait" of free calls
Reply With Quote
  #9  
Old 11.11.2015, 13:53
me.anon's Avatar
Forum Veteran
 
Join Date: Jan 2012
Location: thun
Posts: 1,452
Groaned at 22 Times in 16 Posts
Thanked 1,764 Times in 869 Posts
me.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond repute
Re: 058 Business lines in Switzerland are more expensive to call.

If you are a Swisscom fixed network subscriber and you have a basic subscription, these are the call charges you pay link. There is no 'local' tariff and there is no premium for calling a 058 number.
Other providers may add a premium of their own, and if you make a call from a hotel room, for example, you will probably pay much higher rates.
Attached Thumbnails
058-business-lines-switzerland-more-expensive-call-swisscompricelist.jpg  
Reply With Quote
  #10  
Old 11.11.2015, 14:22
zurichenge's Avatar
Newbie 1st class
 
Join Date: Nov 2015
Location: Zurich Enge
Posts: 28
Groaned at 1 Time in 1 Post
Thanked 6 Times in 4 Posts
zurichenge has no particular reputation at present
Re: 058 Business lines in Switzerland are more expensive to call.

I think we can assume that this is about calling from a mobile phone, but very interesting to see that Swisscom is not charging extra for this?

I always thought the people you are calling would get the difference, but I guess not then?
Reply With Quote
  #11  
Old 11.11.2015, 14:24
zurichenge's Avatar
Newbie 1st class
 
Join Date: Nov 2015
Location: Zurich Enge
Posts: 28
Groaned at 1 Time in 1 Post
Thanked 6 Times in 4 Posts
zurichenge has no particular reputation at present
Re: 058 Business lines in Switzerland are more expensive to call.

PS: also thanks for the tip with the local code - didn't know this could work.

Also, I previously called these 058 numbers from a US number and was not charged anything extra. However, it was a lot more from a mobile phone. Well, I actually had unlimited calls to landlines, but they somehow excluded 058, which I always thought was strange...
Reply With Quote
  #12  
Old 11.11.2015, 14:30
dodgyken's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Democratic Republic Kenistan
Posts: 9,806
Groaned at 340 Times in 276 Posts
Thanked 17,416 Times in 6,660 Posts
dodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond repute
Re: 058 Business lines in Switzerland are more expensive to call.

And in other news Zurichenge will now have to wait a week to post something for sale despite making 10 posts in the last hour
Reply With Quote
  #13  
Old 11.11.2015, 16:17
zurichenge's Avatar
Newbie 1st class
 
Join Date: Nov 2015
Location: Zurich Enge
Posts: 28
Groaned at 1 Time in 1 Post
Thanked 6 Times in 4 Posts
zurichenge has no particular reputation at present
Re: 058 Business lines in Switzerland are more expensive to call.

Yes, I did read the rules, but you can't argue those were non-sensical posts ...
Reply With Quote
  #14  
Old 11.11.2015, 16:20
zurichenge's Avatar
Newbie 1st class
 
Join Date: Nov 2015
Location: Zurich Enge
Posts: 28
Groaned at 1 Time in 1 Post
Thanked 6 Times in 4 Posts
zurichenge has no particular reputation at present
Re: 058 Business lines in Switzerland are more expensive to call.

And since you brought it up - I know this isn't the place for it and goes way off-topic - but I would sincerely advocate to adjust these rules on this one - yes, you want to fight the spammers, but what exactly is the point of me now having to wait X number of days?
Reply With Quote
  #15  
Old 11.11.2015, 16:38
dodgyken's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Democratic Republic Kenistan
Posts: 9,806
Groaned at 340 Times in 276 Posts
Thanked 17,416 Times in 6,660 Posts
dodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond repute
Re: 058 Business lines in Switzerland are more expensive to call.

Quote:
View Post
And since you brought it up - I know this isn't the place for it and goes way off-topic - but I would sincerely advocate to adjust these rules on this one - yes, you want to fight the spammers, but what exactly is the point of me now having to wait X number of days?
Mainly for the amusement of the legends - we'll abuse you a bit - you'll get annoyed - troll a bit - then you'll get banned. It is a perfectly simple system.

You never know, you might even get round to selling stuff and not have red-rep.
Reply With Quote
  #16  
Old 16.11.2015, 22:24
Zenistar's Avatar
Senior Member
 
Join Date: Nov 2006
Location: Baden area
Posts: 362
Groaned at 0 Times in 0 Posts
Thanked 81 Times in 71 Posts
Zenistar has made some interesting contributions
Re: 058 Business lines in Switzerland are more expensive to call.

Quote:
View Post
Wont work in all cases. I believe the company can disable the local code option - certainly was the case with my wife's number, which is only reachable with 058 prefix.
Also won't always work as the 058 number can be routed to any physical number, the non local code portion does not have to match.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Are Swiss watches in Switzerland expensive? Tonino Other/general 16 14.04.2012 10:10
How expensive are contacts lenses in Switzerland ( or in Lausanne ) ? Tonino Family matters/health 11 13.04.2012 16:56
french Free makes Switzerland even more expensive azurboy TV/internet/telephone 11 11.01.2012 00:56
Why are run flat tyres more expensive to change in winter septiale Complaints corner 9 28.11.2011 10:12
Why are motor vehicles prices' obscenely more expensive than their UK counterparts? FreshinTwn Transportation/driving 28 05.05.2009 01:26


All times are GMT +2. The time now is 18:06.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0