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View Poll Results: How do you connect to the internet?
ADSL 198 47.03%
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  #301  
Old 07.09.2009, 13:20
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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The Cablecom service meets your criteria on their cable TV network, which you will have
Cablecom now offers speeds of up to 100Mbps in Zürich !! available since 1 Sept 209.
Thanks for such a quick response! Let's say I decide to sign up for the new Fiber plan of the Cablecom, will it be available from the pre-installed conventional Cablecom socket or they'd be doing some sort of new cabling inside the home?
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  #302  
Old 07.09.2009, 13:25
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Thanks for such a quick response! Let's say I decide to sign up for the new Fiber plan of the Cablecom, will it be available from the pre-installed conventional Cablecom socket or they'd be doing some sort of new cabling inside the home?
Cablecom Fiber Power comes out of the standard 3-socket connection in the wall.

Fibre Power is fibre to the nearest node, then over the existing coax to your apartment

So no new cabling or expensive install required, just order whatever service you want and plug in the shiny new cable modem when it arrives in the post. PS: if you're not home when the modem arrives, the modem will be at the post office for you to pick up.
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  #303  
Old 08.09.2009, 12:43
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Re: Internet issues / choices in Switzerland / ADSL vs cable

I'd like to know how much Switzerland has advanced when it comes to file sharing.
I use eMule a lot, but only for episodes of TV series from Greece and Spain. No movies, no American TV Shows, and of course no music.
How possible is it that I might have problems with the law? I'm not even sure if the Greek and Spanish TV channels care if I download those episodes.
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  #304  
Old 11.09.2009, 11:13
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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I'd like to know how much Switzerland has advanced when it comes to file sharing.
I use eMule a lot, but only for episodes of TV series from Greece and Spain. No movies, no American TV Shows, and of course no music.
How possible is it that I might have problems with the law? I'm not even sure if the Greek and Spanish TV channels care if I download those episodes.
This is something everyone does but nobody talks about... Uncharted territory.

In Europe it is legal to download and keep one single copy on your hard drive of any music/movie/tv; as long as you do not copy it, record it to DVD or make profit on it, it is OK.

However, I am not aware how far the agreements with EU go in Switzerland and whether or not this is the same here.

At present, I would say it is a matter of personal choice - I cannot live without my TV eps and download them every week. I stay clear of any pirated stuff and am going to continue this way... Would love it, if some lawyer or at least legally competent member of the forum could shed some light on the issue
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  #305  
Old 12.09.2009, 15:42
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Well, if your TV episodes are some of the famous American hits, then you are alread in danger because they make agreements and sell them here as well....
I'm wondering about stuff that nobody would care to show in Switzerland, like Greek TV.
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  #306  
Old 15.09.2009, 12:45
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Hello.

I've got an issue with WWZ (Cable provider in Zug). I moved in in August and my real estate agent recommended me to go either for Swisscom or WWZ. I checked out prices and speeds and decided to go for WWZ ( http://www.wwz.ch/ ). Cable flat 10000/1000, I don't watch TV, so only simplest landline and good Internet connection. August was fine, and in September I decided to finally unpack and run all my computer equipment after the move, while I was doing it, I ocasionally lost all data on one of hard drives (Solaris 'zpool add' instead of 'zpool import') and decided to re-download it. It's just 650Gb of it, not that much by modern standards. So I started the downloader and wend out for a long weekend. When I came back on Monday evening, it turned out that internet connection is not working. I checked the router, the modem, all computers with combination of different cables, etc. This didn't help. So today, on Tuesday I started to look for a customer support phone number and had a talk to colleague, who suggested, that this might be an issue with reacing some limit and I found out this document in English: http://www.wwz.ch/uploads/media/Data...en_english.pdf (I had this in German).

So what it says is:

DataZug Product You receive an email if
(Your modem won't be switched off!!)
Flat 80% and 100% from fair use has been reached


Your modem will be switched off if
(Your modem won't work anymore!!)
120% from fair use has been reached


120% of flat rate... that's at least strange! What's that? Finally I made a call to Client Service and the guy from there told me, that there's a limit ot "150Gb per month which is fair use, but each month can be different". At the same time my real estate agent recieved a call from WWZ saying that "Client ... exceeded the fair use limit of 75Gb/month".


So... has anyone problems with these kind of limits on a "flat" dataplan?


Thanks.

upd: In the addendum to the contract there're a few words about "Fair use policy" but it has nothing to do with the data limit.
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  #307  
Old 15.09.2009, 13:08
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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So... has anyone problems with these kind of limits on a "flat" dataplan?
FYI: every service provider has to have a fair-use clause.

The reasons is to combat usage from the 1% of users who utilise an unfair proportion of the network resources for themselves.

Remember: every service provider makes their business out of sharing their entire infrastructure amongst all the users.
Most users fit into a normal profile, but a small percent try to consume much more resources than what would be considered fair.

The ISP has to have a mechanism to combat this use to ensure the network stays available for all their users.

Remember: they dimension for the average user, not for the peak user of the 1% of people that download continuously over many many hours / days.

Otherwise, the 1% of high-downloaders (extreme users) would cause network problems for the 99% of normal users. And that is what the ISP considers unfair.

Your profile during your download weekend obviously went over into the "unfair" category and triggered the protection mechanism within your ISP.

How an individual ISP handles their "unfair" users varies hugely from ISP to ISP. Some restrict bandwidth, some phone you up immediately, some send you urgent emails, some delay packet transmission, some simply cut you off.

You can argue the point as hard as as long as you want, but the ISP will always retain their right to have a "fair use" policy and for them to define what a "fair" user is.

Your best bet is to ring them, talk to them, explain how your situation was a one-off PC recovery situation, and ask them nicely and politely to reconnect you. And simply accept the fair-use policy as part of life in the digital age.

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  #308  
Old 15.09.2009, 13:23
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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August was fine, and in September I decided to finally unpack and run all my computer equipment after the move, while I was doing it, I ocasionally lost all data on one of hard drives (Solaris 'zpool add' instead of 'zpool import') and decided to re-download it. It's just 650Gb of it, not that much by modern standards. So I started the downloader and wend out for a long weekend.
For Goodness Sake get yourself a high capacity tape drive. just 650Gb is two thirds of a terabyte - you can't expect someone else to pay for your mistakes!
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  #309  
Old 15.09.2009, 13:38
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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FYI: every service provider has to have a fair-use clause.

Yeap, that's clear, but just 100gb during 1 day and that's all? I'm quite surprised with
1) this small number
2) different people from WWZ pronounce different numbers of "fair use limit"
3) no "fair use limit" exact number in contract
4) this's actually not a "flat rate", to be honest, but it's somewhat ok if (3) is mentioned in the contract.

upd: A simple calculus.
An average user, let's say, comes home at 18:30, turns on a PC and starts to download immidiately something with monthly limit of 150gb (to keep it simple, 5gb/day) and turnes of at 01:00.
It means that the speed with this kind of usage is limited to 5gb/(6/5H*3600s) that is approx. 1650b/s. Heh? Paying for 10000b/s. This's too much. I mean 10000 vs 1650. I can imagine and understand why ISP does this,, but I'd expect 80% of bandwith allocation or something like that, but not 16%.
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  #310  
Old 15.09.2009, 13:39
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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For Goodness Sake get yourself a high capacity tape drive. just 650Gb is two thirds of a terabyte - you can't expect someone else to pay for your mistakes!
... I'm going to do some home-made nas for 8-10tb, but there're some technical obstacles.
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  #311  
Old 17.09.2009, 10:46
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Re: Internet issues / choices in Switzerland / ADSL vs cable

And here're replies from WWZ.

first of all I insist that there's no neither on web site, nor in contract about any specific numbers of "fair use limits".

So, here're the replies:

Quote:
A pointing on the fair use policy apears on every contract as well as on our website, written beside every avaiable speed. The fair use policy is not a hidden limit. It is comunicated clearly.
The fair use limit is recalculated every month. We take the average of all our "Flatline" custommers, multiplying the result by ten gives the fair use limit for every month. The fair use limit at the moment is exactly 75GB. On the other hand your modem will be shut down at a plus of these 75GB as you already mentioned.
These limits are valid on every of our "Flat" abonnements with no exception.

There is no speed limit on your connection. You have full speed 24/7 until your modem has overreached the fair use policy.
and

Quote:
the Fair use limit is recalculated every month. Last month it was 75GB next month it will be differently. There is no exact limit to it. It changes every month. That is why you don`t find the limit on our website.

As already mentioned, the fair use policy is valid on every flat product. So the fair use limit of last month for flat 5 was 75GB as well.
So it actually means, that "fair use policy" contains "hidden limit" which is "recalculated every month" and "the last month it was 75gb".

Quite surprised with this really low limit. From my experience I'd expect either close to 80% bandwidth lock in case of 24/7 usage or much higher data limit - 75Gb is nonsense.
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  #312  
Old 17.09.2009, 11:06
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Re: Internet issues / choices in Switzerland / ADSL vs cable

My advice. Stay away from WWZ - I had the exact same problems with them.
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  #313  
Old 17.09.2009, 11:07
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Re: Internet issues / choices in Switzerland / ADSL vs cable

And one more reply from WWZ support
Quote:
you will be informed on your datazug e-mail adress, as soon as you get close to the fair use limit. You can not access the fair use limit yourself.
That actually means that I can not get info on what I'm paying for.
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  #314  
Old 17.09.2009, 11:11
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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My advice. Stay away from WWZ - I had the exact same problems with them.
As for me, I'm fine with the limit as soon as they are confirmed and I can estimate and compare my current state and my current needs. So I'm looking for the options from Swisscom and Orange right now.
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  #315  
Old 17.09.2009, 12:58
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Re: Internet issues / choices in Switzerland / ADSL vs cable

I switched to Sunrise - been very happy with them.
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  #316  
Old 19.01.2010, 09:02
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Hi All,

Basel area, has cable already to the house, we are moving in and looking for an ISP/Telephone provider.

Criteria:
Cheap
Not bothered by download caps (in NZ a large cap is considered 25GB!)
Speed 1500kbs/500
Standard phone, not bothered with special calling rates etc (Love that Skype!)
Not too bothered with customer support levels, I'm an IT tech.
Bothered about quality of service, I like my internet access at 5 nines (always on no breakdowns/interruptions/micro-outages)
Low ping times to TF2 servers (Hmm sandvich)

From reading around its cablecom, then.. swisscom. I don't see much on smaller providers, there is sunrise.ch

CK
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  #317  
Old 19.01.2010, 09:16
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Cheapest is the cable TV provider, which in Basel is likely to be cablecom
There you can get speeds of up to 25Mbps, unlimited usage on their DOCSIS 2 platform
On DOCSIS 3, currently being deployed and available in some areas like Zurich, Winterthur and Bern, the speeds are up to 100Mbps. Probably appear in Basel sometime in the next 12 months.
Again, 100Mbps is with with no usage caps.

Other options are providers who use the copper network from Swisscom.
Like Swisscom themselves, Sunrise, Green, etc. Some piggyback on swisscom DSL, some have their own DSL kit.
The bandwidths are limited to what VDSL and ADSL can provide, so may be up to 25Mbps if the telephone exchange is the neighbouring property and supports VDSL :-)

You need to know your physical address to check what service and what speed is available.

The cablecom website www.cablecom.ch allows check of the address and advises what services are available at that address. Line length of coax has no impact on the speed.

Swisscom also have a xDSL checker where you can see what you can get
I also have access to a copper line length tool, so if you PM me the address, I can tell you the copper line length and expected maximum bandwidths on copper.

As for 5x9s, well, if you are serious, to achieve that you need redundancy and at best provider diversity.
So get a cable TV connection and a copper connection and you'll get 5 x 9s. (99.999% availability, or a max outage time of only 5.26 minutes per annum)
I have worked for a number of service providers and know what is required to guarantee availability of 99.999%, and that is ONLY possible with redundancy.

Alternatively, buy the consumer service you want, and be prepared to use the mobile Internet on your smartphone as your backup connection. I have done this when my router crashed at home and I didn't know what the problem was. Took me a day to find it !! I am lucky in that I normally have main + 2 x backup possibilities (cable TV + wifi and mobile internet) so I guess I can say I have 100% availability with space shuttle double redundancy via 3 x different technologies, 3 x different access connections, and 3 x service providers

Otherwise, remember that all consumer products are based on consumer prices and best availability tends to be 99.80% at the most, with repair times "within a few days". But that's what you get for 30.- a month.

However, don't get me wrong, the networks are pretty stable and reliable.

And the cable TV internet works pretty darn good....
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  #318  
Old 02.02.2010, 14:19
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Hi All,

I'll be moving to Zurich in two weeks and unfortunately the furn. apartment I'm renting doesn't have WLAN access.

Therefore, I need a hook up to a preferably unlimited d/u broadband connex for under 40 CHF/Month. The catch is that apparently I only have telephone connection in the flat, so it'll have to be a/xDSL and most importantly non-binding contract since I'll only be in the Schweiz for 6 months.

Any ideas?

Thx in advance,

Eddie
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  #319  
Old 22.02.2010, 17:52
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What's the best option for Internet access in Crans-Montana, Wallis?

Hello,

We have an appartement in precisely Aminona, Crans-Montana, Wallis and would like to have broadband Internet.

Currently we use the Swisstelecom phone connection to dial-in to TELE2 (http://www.tele2.ch/en/dial-up-settings.html), but its very slow and unreliable.

What options do we have for broadband?

We have Swisstelecom phoneline, but i heard story about that you have to pay extra cost to get the a/xdsl line in the appartement. Another one is http://www.green.ch/ with 350 CHF installation cost.

Other option i see is cable: http://www.cablecom.ch/ with combination of phone and Internet. But that (i think) redirects me to http://www.sierre-energie.ch/d/clien...eau/tarifs.asp, which offers me phone + Internet for 42 CHF per month. But there is also extra cost of at least 538 CHF to get connected to the Cablenet.

The appartement is not really in busy area. I know from one appartement that got connected to Internet and had to pay round 1000 CHF to get connected.

I'm from Netherlands where the connection cost is mostly zero, but that's also because we already have a very good cable/phone infrastructure.

Anybody have some good tips?
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  #320  
Old 23.02.2010, 09:47
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Re: What's the best option for Internet access in Crans-Montana, Wallis?

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Hello,

We have an appartement in precisely Aminona, Crans-Montana, Wallis and would like to have broadband Internet.

Currently we use the Swisstelecom phone connection to dial-in to TELE2 (http://www.tele2.ch/en/dial-up-settings.html), but its very slow and unreliable.

What options do we have for broadband?
We have Swisstelecom phoneline, but i heard story about that you have to pay extra cost to get the a/xdsl line in the appartement. Another one is http://www.green.ch/ with 350 CHF installation cost.

Other option i see is cable: http://www.cablecom.ch/ with combination of phone and Internet. But that (i think) redirects me to http://www.sierre-energie.ch/d/clien...eau/tarifs.asp, which offers me phone + Internet for 42 CHF per month. But there is also extra cost of at least 538 CHF to get connected to the Cablenet.

The appartement is not really in busy area. I know from one appartement that got connected to Internet and had to pay round 1000 CHF to get connected.

I'm from Netherlands where the connection cost is mostly zero, but that's also because we already have a very good cable/phone infrastructure.

Anybody have some good tips?
You only real choices are connection via copper phone line ie like your ADSL connection, or via the cable TV operator.

If you have an existing cable TV connection, then your install costs for cable TV internet will be low.

If no cable exists to your building, then the cable will have to be fitted, hence the install costs

Note that if the ADSL poor performance is caused by long copper phone lines, then you will have similar performance with every provider that uses phone lines...

All other possible options - satellite, GSM mobile network - are more expensive than cable TV or phone lines.
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