I'm about to subscribe to Orange Security (10CHF/month) which covers agains loss, theft and damage. Does anyone have any experience of this Orange CH offering?

Are there any other companies worth considering?

Cheers

Bumpity bump
Surely I can't be the only one afraid of losing my 899CHF gadget?

I'd be interested in something like that from Swisscom. AFAIK you can have your iPhone insured through your home insurance - will probably cost about the same.
I have my SLR camera insured (reminder to self: need to update the policy) - costs a fortune. But for the iPhone it shouldn't be more than 120 Fr. per year.

peter

Just make sure you read the fine print on the damage deal. Usually it does not cover broken screens. And don't forget you do lose all your data. so back up!

A friend has the Orange plan and had no problem replacing hers when it was stolen abroad.

I broke screen back home and when I brought it in, the guy said he couldn't help me. But, he said (with a wink), if were to leave it in a cab.....and that's the story I'm sticking to.

No wonder premiums are so high

Watch out, Orange.ch customers!!!

I have a new subscription (new contract) with them since a month. Yesterday I received a text saying that my orange security premium is now activated, I will receive the terms and conditions by mail.

But I never requested that "service" (=sh1t insurance). It's not in the written contract neither (looked, relooked, and re-relooked).

So basically they activate it spontaneously for new subscriber, without your permission!!!

As said above that crap costs 10CHF/month.

I had to call their "Take customers for idiots service", they played the ignorant saying that although they were no "requests" from my side on that day, I must have activated it". Also, they don't know my written contract terms and condition because they haven't received it from the shop yet (after nearly a month...).

Additionally while waiting for a "liar assistant" to reply, I was kindly informed that they are busy and the waiting time will be 1-3 minutes. During the next 20 minutes I was also offered a few times to register to a service free for a month, to put a "new sound on my mobile" while someone call........

By the way I also had a friend with the same contract, contacted him yesterday and they had done exactly the same scam to him!!!
So I offered to call those crooks, and same type of replies: the customer must have requested that service, they did not know about it, etc....

In both case we received a "SMS" confirming we have un-registered to that service, but I won't be surprise if they try to charge it every months for a year.


Well, they'll receive shortly the resignation letter saying that at the end of the initial contract duration (12 months) i'm off.

You've been warned.

I really don't see the issue, if it was a mistake then I'm sure Orange will remove it from your contract and refund you the monthly fee. They keep notes of every phone call so if it appears the following month, they'll see that you asked to cancel it.

I've actually found Orange CS to be very friendly and efficient. Perhaps next time you should press *4* for English

That they make me subscribe to a contract I never contracted/accepted is not an issue?
That I had to lose an hour of my time to correct their mistake?
That if I did not pay attention I will have been forced to honor a contract I did not accept, sign?
That probably my only "solution" to contest would have been written letter + recorded letter? (cost + time + hope to find a clever staff)
That they blatantly lie on the waiting time to make them look good? (only 1 to 3 minutes waiting time, only 1 to 3 minutes waiting time, only 1 to 3 minutes waiting time, only 1 to 3 minutes waiting time, only 1 to 3 minutes waiting time, only 1 to 3 minutes waiting time, only 1 to 3 minutes waiting time, only 1 to 3 minutes waiting time)... for over 20 minutes each calls.




So maybe they should try to send me offers to new services every time, just in case I forget to cancel one?

To save yourself from any more stress, simply create an account on Orange.ch, link to your account and then submit your request/complaint through the mail system. You will definitely get a reply, and you won't have to deal with anyone over the phone or waste any more of your time. Life is too short to get worked up by a utility company.

Sooo I am a little bit late to this thread... but be aware that the insurance only covers "accidental loss" whatever they think that means (probably shattered by a meteorite, or by a stray bullet if you cross a war zone). If you just "lose" it eg forget it on a train or wherever, you're not covered. Theft is covered by your home insurance - so I really don't think there's a point to this insurance (other than fleecing the already overinsured Swiss customer).

A friend has the Orange plan and had no problem replacing hers when it was stolen abroad.

I broke screen back home and when I brought it in, the guy said he couldn't help me. But, he said (with a wink), if were to leave it in a cab.....and that's the story I'm sticking to.