Watch out, Orange.ch customers!!!
I have a new subscription (new contract) with them since a month. Yesterday I received a text saying that my orange security premium
is now activated, I will receive the terms and conditions by mail.
But I never requested that "service" (=sh1t insurance). It's not in the written contract neither (looked, relooked, and re-relooked).
So basically they activate it spontaneously for new subscriber, without your permission!!!
As said above that crap costs 10CHF/month.
I had to call their "Take customers for idiots service", they played the ignorant saying that although they were no "requests" from my side on that day, I must have activated it". Also, they don't know my written contract terms and condition because they haven't received it from the shop yet (after nearly a month...
Additionally while waiting for a "liar assistant" to reply, I was kindly informed that they are busy and the waiting time will be 1-3 minutes. During the next 20 minutes I was also offered a few times to register to a service free for a month, to put a "new sound on my mobile" while someone call........
By the way I also had a friend with the same contract, contacted him yesterday and they had done exactly the same scam to him!!!
So I offered to call those crooks, and same type of replies: the customer must have requested that service, they did not know about it, etc....
In both case we received a "SMS" confirming we have un-registered to that service, but I won't be surprise if they try to charge it every months for a year.
Well, they'll receive shortly the resignation letter saying that at the end of the initial contract duration (12 months) i'm off.
You've been warned.