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Old 11.06.2009, 09:42
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Sunrise Mobile in Lausanne (Roaming!)

I just got a new Sunrise mobile account (had Swisscom for many years), and when I visited Lausanne yesterday I made/received a few calls from around the Lausanne main train station. Today when I checked my account on-line, I see I had some roaming charges from France (!!). I understand all about radio waves and how they travel easily over water, however I'm shocked that the Sunrise coverage in Lausanne isn't strong enough to prevent their phones from locking on to French signals

For anyone living in Lausanne, or frequents the area: is this a common occurance? Or was I just a victim of a freak incident? I will for sure contact Sunrise to complain and see if I can get the roaming fees removed. I never had this problem with Swisscom in Lausanne, even while walking around Ouchy (right on the water)...or Vevey.. So to be roaming in the area near the Lausanne train station was really bizzare to me...

PS- I saw a few times the network operator name displayed as "F Bouygues", but since I live in Bern and was just visiting Lausanne, I was thinking maybe the Sunrise name was for some reason displayed differently in the French part of Switzerland...
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Old 11.06.2009, 09:44
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Re: Sunrise in Lausanne (Roaming!)

I use the 3G Watcher to force a manual network selection under XP ( or under Linux Mint ) after being hit by a roaming charge.
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Old 11.06.2009, 09:47
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Re: Sunrise in Lausanne (Roaming!)

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I use the 3G Watcher to force a manual network selection under XP ( or under Linux Mint ) after being hit by a roaming charge.
It was for voice calls...
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Old 11.06.2009, 09:49
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Re: Sunrise Mobile Internet in Lausanne (Roaming!)

you should also be able to set your phone to select only sunrise network to stop it auto roaming.
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Old 11.06.2009, 09:51
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Re: Sunrise Mobile Internet in Lausanne (Roaming!)

Hi Esto

Unfortunately this is common, both my husband and I have forced our phones onto Sunrise as it was costing us a fortune in roaming fees.

Cheers
Nats
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Old 11.06.2009, 09:51
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Re: Sunrise Mobile Internet in Lausanne (Roaming!)

I have experienced the same situation in Basel, since I work right on the French-Swiss border and the phone locks on to a French service provider quite often.

The only way to prevent this from happening is to go into your phone settings and change the mobile phone network selection from automatic to manual. This will force the phone to use the original service provider at all times.

Just one word of caution. When you do this and then travel outside Switzerland, your phone will not be able to automatically lock on to associate mobile networks. You will have to once again change the settings to automatic and restart the phone.
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Old 11.06.2009, 09:54
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Re: Sunrise Mobile Internet in Lausanne (Roaming!)

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Hi Esto

Unfortunately this is common, both my husband and I have forced our phones onto Sunrise as it was costing us a fortune in roaming fees.

Cheers
Nats
Yea, I think thats what I'm going to have to do. Never had to worry about it with Swisscom...

PS- I've been using Sunrise in Bern for a few days without roaming fees so far, but who knows...
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Old 11.06.2009, 10:21
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Re: Sunrise Mobile in Lausanne (Roaming!)

I have had the same problem both with Sunrise and Orange in Lausanne and the surrounding area. The antennas in France are just so strong that you constantly pick them up instead.

But, good luck trying to get your money back from Sunrise, but I don't think you will have much luck, since you should be able to clearly see on your phone what antenna and where that antenna is from, unless you have changed the default setup of your phone and how it shows the carrier. Just like it did for you.

If you had calls going into the thousands and not just a few a few calls, they might be willing to budge..
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Old 11.06.2009, 10:36
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Re: Sunrise Mobile Internet in Lausanne (Roaming!)

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I have experienced the same situation in Basel, since I work right on the French-Swiss border and the phone locks on to a French service provider quite often.
That's what some other (foreign) providers have border tariffs for. Apparently, the Swiss ones don't think it's necessary to have such rates as you're very unlikely to ever get near a border in Switzerland, considering the countries dramatic size :-)

Anyway, this has happened to me in Basel as well - and also near Lake Constance. Unfortunately, setting the network selection to manual will also prevent some phones from switching between 3G and GSM.

regards,

Peter
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Old 11.06.2009, 10:39
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Re: Sunrise Mobile in Lausanne (Roaming!)

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But, good luck trying to get your money back from Sunrise, but I don't think you will have much luck, since you should be able to clearly see on your phone what antenna and where that antenna is from,
That might be true. I don't see this as much of a problem for voice calls as you usually check your phone's display when someone calls or if you call someone and thus should see the roaming triangle.
However, for data it's a massive problem, considering that many smartphones constantly transmit small amounts of data for e-mails, instant messaging, weather updates etc. Data volume abroad is very, very expensive - leaving the phone on in your pocket while it downloads some OTA update could cost you thousands of Fr. if the phone happens to be using some foreign provider :-/

Peter
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Old 11.06.2009, 11:07
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Re: Sunrise Mobile in Lausanne (Roaming!)

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Data volume abroad is very, very expensive - leaving the phone on in your pocket while it downloads some OTA update could cost you thousands of Fr. if the phone happens to be using some foreign provider :-/

Peter
Hence the reason, why - at least Swisscom - has the Data Roaming feature disabled by default on all of their phones.

Last edited by PeterDB; 11.06.2009 at 13:11.
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Old 11.06.2009, 11:41
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Re: Sunrise Mobile in Lausanne (Roaming!)

Actually, if you don't want to force your phone in manual mode, I just saw you can also request Sunrise to block roaming on your account via the on-line account manager:

Start > Private Customers > My Account > Block Services

...but I guess it takes 24 hours or so for it to take effect. I would prefer the manual option, if supported by the phone, that way if you find yourself in Germany/France etc. you can switch it immediately to make a call.
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