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| The customer service with Swisscom is a million times better than it was with Cablecom in St. Gallen. | |
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We live near Baden. Until now we had a Cablecom connection and, with one or two small exceptions it worked fine. We changed to Swisscom to their inclusive phone and internet package and it has been a disaster. The connection cuts out frequently, they are unable to give you a precise time when an engineer calls (they narrow it down to am/pm on a specific date) and just yesterday the engineer didn't actually bother turning up... The complaint letter is on my desk and I am regretting having switched over.