Hi All

I have a problem. Well i have a few but only one I am asking about

We have a Sky card and sky account through Store Satellite. While we actually wanted it we had no problems but after the whole fiasco of new cards and the fact that we moved house we decided to ditch sky and go with digital cablecom. (no complaints about that it has been exactly what we wanted)

Anyways I have contacted Store satellite several times (by email - the phone number is permanently engaged) and they have not cancelled the payments to Sky. My credit card won't cancel it unless they mount an enquiry and want me to call Sky first.

So my question - has anyone with a sky subscription through a third party contacted sky direct. All I have is the sky card number - I have no idea what address it is supposedly registered to. I am rather annoyed that it hasn't been cancelled - but don't want to cause huge problems if phoning sky direct will open a can of worms.

Any advice??

If you really want it cancelled and Store Satellite is ignoring your inquiries, I would phone Sky direct, tell them you want to cancel your account. They should be able to do this using your card number.

If you want to give Store Satellite one last chance to do the right thing, you can write to them and tell them you will call Sky directly if they are unwilling to help you. They will be left to deal with any consequences from Sky, but at least you tried to get them to cancel your account discretely.

Why not call Sky from Switzerland, tell them you no longer live in the UK? They will probably cancel it for you, seeing as they're not allowed to broadcast outside UK/Ireland. It might put Store Satellite in the $hitster, but serves them right for having crappy practices.

there is an online cancellation form on the sky website that I used for cancelling my sub.

but

you have a contract in place with the intermediary and they may still continue to charge you......be aware and be careful. Registered letter cancelling to them at the very least is needed - keep a copy and the receipt as you might need this with your CC company.

I'm in the same situation, using the same agent.

I did call SKY direct but as I couldn't quote the name or address of the account, they wouldn't deal with me.

Do you think the bank can help?

I lost credit card a couple of years ago and called my card company to report it. They sent me a new one and a new PIN. Sky got in contact with me because my subscription had to be setup again as my new card had a new number.

Is it actually Sky taking the payments from your card or is it Store Satellite?

I would tell your card company that whoever it is is taking money without your permission. They really should block any further payments.

I went exactly through this process a couple of months ago.

This won't work. YOu've given Sky a Recurring Payment Order. As far as the credit card company is concerned you have given SKY authority to debit your card so they have to make payment on demand from Sky. They tell you it's up to you to revoke the payment arrangement directly with Sky. The card company will only intervene to block payments if you can prove you've revoked the authority (a letter or email to Sky) and Sky continue to request payment. The recurring payment order you gave Sky doesn't work like a bank standing order which your bank will revoke on your request.
Here's some background info on recurring payment orders:

http://www.moneysavingexpert.com/ban...rring-payments

That's the response I got too. I gave the guy at Sky's call centre a call and gave him my name, my credit card details and the Sky Card number from the back of the card. He asked for my address and when I couldn't give him the address (the agent doesn't disclose this to you), he refused to proceed saying he couldn't access the account without the address.

I did that but without the address Sky's agent still wouldn't proceed.

I went through all this with my credit company and told them I couldn't get Sky to cancel the payment because I lacked the registered address of the card. I even explained why I was in a catch 22 because ie because I'd gone through an agent because I lived abroad and I couldn't get the agent to respond. They still wouldn't cancel the RPO. I can't tell you how frustrating this was as I was flipped from the call centre in India to the call centre in the Phillipines. Each time I had to explain from the beginning. In the end, in frustration, I cancelled the credit card. Drastic, but I didn't use it much. That worked and Sky cancelled the card when they tried to charge the card and were told the card account had been closed.

I got the impression the card company could have interevened more but chose not to. Maybe your card company will be more responsive than mine were.

Most card companies I have used will automatically block all transactions to a card that is reported to them as being LOST or STOLEN!

It's worth a try but have you done with with an RPO? When I lost my card once, the existing RPO was automatically carried over to the replacement card.

I am fairly certain that my Sky payments were declined in 2006 after I reported my card lost. They shut down my service at least one month after the card change and did not resume service until I gave them the new card number. My original contract started in 2004 and was eventually terminated in 2007.