"Sitel SA" bill, separate from Cablecom bill.

richardm · #1 01.08.2010, 18:49

I'm an internet-only Cablecom customer. In addition to the usual 50Sfr/month bill from Cablecom, I get a quarterly bill from Sitel SA. Does anyone know what this bill covers? I've been paying it without really knowing what it is that I'm paying for.

jrspet · #2 01.08.2010, 19:19

I heard of an announcement some time ago that Cablecom bought Sitel SA and that they are somewhat responsible in the Romandie region. Sorry, can't help you much there. In the German speaking region, I only have one bill ( still haven't received it for months actually ).

fduvall · #3 01.08.2010, 19:30

Sorry to go off topic OP, but I have not received a bill since switching to FiberPower about 6 months ago. I am usually a defender of CC, but what is up with this billing issue?

fduvall

	Quote:	jrspet
	I heard of an announcement some time ago that Cablecom bought Sitel SA and that they are somewhat responsible in the Romandie region. Sorry, can't help you much there. In the German speaking region, I only have one bill ( still haven't received it for months actually ).

yacek · #4 01.08.2010, 19:41

I also got bit for ca 30,- per month.
I called Cablecom and they said this is for the line maintenance and that it was mentioned in the terms and conditions. And I do not use any of this TV or radio services.
Heck, for that money I could have taken Swisscom which offers either a regular phone line or a cheap mobile contract plus an ADSL connection.
It looks like I will have to pay for the whole year of the agreement.

jrspet · #5 01.08.2010, 20:05

Hi Fduvall

We are not alone. While I do pay up in advance leaving a healthy credit balance of at least 3 months, I make sure I lodge a report every month, to which someone calls me and confirms that my monies are being deducted despite not having bills for months. That way, I know that I will not have an unpleasant surprise when they do decide to issue bills.

fduvall · #6 01.08.2010, 20:24

How in the name of ALL THAT IS HOLY do they justify this?

I have been on Cablecom's side since I arrived here, but really, this is beyond the pale.

fduvall

	Quote:	jrspet
	Hi Fduvall We are not alone. While I do pay up in advance leaving a healthy credit balance of at least 3 months, I make sure I lodge a report every month, to which someone calls me and confirms that my monies are being deducted despite not having bills for months. That way, I know that I will not have an unpleasant surprise when they do decide to issue bills.

jrspet · #7 01.08.2010, 20:26

Maybe the recent changes in the acquisition and management has something to do with bill production

I'm not complaining as I have a decent connection for a decent price and as long as I do not get unpleasant surprises.

esto · #8 01.08.2010, 21:10

	Quote:	richardm
	I've been paying it without really knowing what it is that I'm paying for.

In addition, you should be receiving a monthly bill from "esto SA",...now if you would kindly PM me your address

2funky · #9 06.06.2012, 23:13

So bottom line..... Even if i have no TV with CC, i need to pay this stupid sitel....?