Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone
Reply
 
Thread Tools Display Modes
  #1  
Old 27.08.2010, 20:54
Senior Member
 
Join Date: Feb 2008
Location: Vilcabamba
Posts: 258
Groaned at 17 Times in 6 Posts
Thanked 259 Times in 92 Posts
reids has an excellent reputationreids has an excellent reputationreids has an excellent reputationreids has an excellent reputation
Computer Support Scam

A friend emailed me about a scam her dad fell for in the UK, I broadcast it to friends and anothers dad had also had the same scam call so in the hope of stopping someone elses parents getting caught:

The scam is someone phones up claiming to be from microsoft and claims there's a problem on your machine that they have detected, they take you through some nonsense commands on the machine that indicate you have a 'heavy infection' then get you to go through www.ammyy.com which is legitimate remote control software and not associated with the scam. Then the caller spends some time remote controlling the machine until he 'fixes' the problem and charges you 70-186 pounds.

My friends dad paid up, my friends mum contacted the credit card and had the payment stopped, at which point they got phone calls threatening legal action.

The other friends dad had a mac and they hung up when he told them. The company was called 'Solutions 1000' the internets also have the same scam from a company called 'Nerdsupport'

here's some more info on it

http://forums.moneysavingexpert.com/...php?p=36100991
http://www.reviewcentre.com/reviews247659.html
Reply With Quote
  #2  
Old 27.08.2010, 21:06
jrspet's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: Quaint Wädenswil, Zürich, CH
Posts: 9,420
Groaned at 31 Times in 24 Posts
Thanked 7,036 Times in 3,912 Posts
jrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond repute
Re: Computer Support Scam

Reported in Australia as well, as early as April 2009:

http://www.smh.com.au/technology/sec...0630-zm8i.html

http://www.police.qld.gov.au/News+an...uter+users.htm
Reply With Quote
  #3  
Old 27.08.2010, 21:24
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 7,400
Groaned at 109 Times in 92 Posts
Thanked 9,105 Times in 3,781 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Computer Support Scam

Quite a nice twist to it here. This one was also posted today.
Reply With Quote
  #4  
Old 28.01.2011, 17:07
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 7,400
Groaned at 109 Times in 92 Posts
Thanked 9,105 Times in 3,781 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Warning: "Virus" phone call scam

My son just had a phone call from an Indian sounding chap explaining that my computer has a virus, and how damaging it is and blah blah, and that some software giving control of my pc to him needed to be installed etc.

Obvious scam - reported in the UK - and now here.

I doubt it will catch on much. The guy only spoke English.
Reply With Quote
The following 3 users would like to thank NotAllThere for this useful post:
  #5  
Old 28.01.2011, 23:06
Junior Member
 
Join Date: Oct 2010
Location: zurich
Posts: 32
Groaned at 0 Times in 0 Posts
Thanked 9 Times in 4 Posts
flyinghome has no particular reputation at present
Re: Warning: "Virus" phone call scam

hah It is also happening here.
In China, people may get a call from the "bank" saying that their credit cards or debit cards have been used by others and asking them to follow the "bank"s instructions to transfer all the money in the account into the "safety police bank account". A lot of people got scammed
Reply With Quote
  #6  
Old 29.01.2011, 12:25
Crumbs's Avatar
Forum Veteran
 
Join Date: Jan 2007
Location: Zurich
Posts: 1,945
Groaned at 3 Times in 3 Posts
Thanked 1,218 Times in 665 Posts
Crumbs has a reputation beyond reputeCrumbs has a reputation beyond reputeCrumbs has a reputation beyond reputeCrumbs has a reputation beyond reputeCrumbs has a reputation beyond repute
Re: Warning: "Virus" phone call scam

We had a couple of those about a fortnight ago. I just told them I didn't have a computer
"You have a lap-top then" was the reply.
I said, "no" and the guy/lady hung up without saying goodbye.
Reply With Quote
  #7  
Old 31.01.2011, 00:10
Member
 
Join Date: Mar 2010
Location: Zug/Unterageri
Posts: 230
Groaned at 5 Times in 4 Posts
Thanked 48 Times in 33 Posts
starDeMer has earned some respectstarDeMer has earned some respect
Re: Computer Support Scam

I had Microsoft calling me last night claiming my PC had a problem.
Sir if your computer didn't crash in the last 12 hours; somthing must be wrong with your windows setup.
Reply With Quote
  #8  
Old 31.01.2011, 08:16
sensitivechap's Avatar
Junior Member
 
Join Date: Nov 2010
Location: Geneva
Posts: 42
Groaned at 0 Times in 0 Posts
Thanked 20 Times in 14 Posts
sensitivechap has made some interesting contributions
Re: Warning: "Virus" phone call scam

Quote:
View Post
In China, people may get a call from the "bank" saying that their credit cards or debit cards have been used by others and asking them to follow the "bank"s instructions to transfer all the money in the account into the "safety police bank account". A lot of people got scammed
Honestly, how can you fall for that??
Reply With Quote
  #9  
Old 10.06.2011, 20:21
Papa Goose's Avatar
Forum Legend
 
Join Date: Apr 2008
Location: Near the things with the snow
Posts: 3,759
Groaned at 194 Times in 155 Posts
Thanked 3,276 Times in 1,497 Posts
Papa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond repute
Scammer barstewards

Tonight I got a call from an Indo/Pak woman from this UK phone number 0044 1865 600154, the 1st time I pressed the wrong button and cut them off, but they called back and she said she was from MicroSoft and my computer had downloaded some hacking software and this had flashed up an alert at Microsoft security dept'. She was asking me to go to my computer, but her English was really very poor, and the line was very very bad and I hung up. I was suspicious and called the number back and just got the normal domestic type BT voice mail.

My friend Google tells me that this is latest scammers phone technique, telling people they the have a computer virus or there machine has been hacked, and they will fix it by shared access.... and bingo they control your machine.

Beware all!
__________________
How do you know if a Frenchman has been in your garden.... your rubbish is gone, your dog is pregnant.... but at least your cabbages are pest free
Reply With Quote
  #10  
Old 10.06.2011, 21:44
Deep Purple's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: England
Posts: 5,015
Groaned at 12 Times in 11 Posts
Thanked 4,479 Times in 2,190 Posts
Deep Purple has a reputation beyond reputeDeep Purple has a reputation beyond reputeDeep Purple has a reputation beyond reputeDeep Purple has a reputation beyond reputeDeep Purple has a reputation beyond reputeDeep Purple has a reputation beyond repute
Re: Scammer barstewards

Quote:
View Post
Tonight I got a call from an Indo/Pak woman from this UK phone number 0044 1865 600154, the 1st time I pressed the wrong button and cut them off, but they called back and she said she was from MicroSoft and my computer had downloaded some hacking software and this had flashed up an alert at Microsoft security dept'. She was asking me to go to my computer, but her English was really very poor, and the line was very very bad and I hung up. I was suspicious and called the number back and just got the normal domestic type BT voice mail.

My friend Google tells me that this is latest scammers phone technique, telling people they the have a computer virus or there machine has been hacked, and they will fix it by shared access.... and bingo they control your machine.

Beware all!
They are not very bright if they didn't hide their number. That is an Oxford number.
Reply With Quote
  #11  
Old 10.06.2011, 21:45
jrspet's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: Quaint Wädenswil, Zürich, CH
Posts: 9,420
Groaned at 31 Times in 24 Posts
Thanked 7,036 Times in 3,912 Posts
jrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond repute
Re: Computer Support Scam

Tell them you are running Linux ( Fedora Core etc. ).
Reply With Quote
  #12  
Old 10.06.2011, 22:34
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Zürich
Posts: 5,517
Groaned at 93 Times in 80 Posts
Thanked 4,315 Times in 2,406 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Computer Support Scam

Quote:
View Post
Tell them you are running Linux ( Fedora Core etc. ).

Tell them to hold on while you fetch your lap top, lay the phone down & wait to see how long they keep the call open........
Reply With Quote
  #13  
Old 13.08.2011, 11:10
Mud's Avatar
Mud Mud is offline
Forum Legend
 
Join Date: Jan 2009
Location: Romandie
Posts: 2,747
Groaned at 27 Times in 24 Posts
Thanked 4,996 Times in 1,823 Posts
Mud has a reputation beyond reputeMud has a reputation beyond reputeMud has a reputation beyond reputeMud has a reputation beyond reputeMud has a reputation beyond reputeMud has a reputation beyond repute
Re: Computer Support Scam

Just got a call from these helpful folks. After the spiel about my computer problems the nice lady asked, "were you aware of this?". I said,"Are you with Mac?". Click. Didn't want her to hang up- I was hoping to wind them up a bit, I guess they know how to spot a pigeon .
Reply With Quote
  #14  
Old 13.08.2011, 13:02
Forum Veteran
 
Join Date: Dec 2007
Location: Feutersoey
Posts: 1,201
Groaned at 104 Times in 63 Posts
Thanked 720 Times in 400 Posts
Keith66 has earned the respect of manyKeith66 has earned the respect of manyKeith66 has earned the respect of many
Re: Computer Support Scam

Had a call this morning. When my girlfriend said to them she didn't know them and wouldn't allow anyone to go into her computer they put the phone down!
Reply With Quote
  #15  
Old 20.08.2011, 13:19
jaudi's Avatar
Senior Member
 
Join Date: Sep 2007
Location: zurich
Posts: 460
Groaned at 4 Times in 4 Posts
Thanked 371 Times in 167 Posts
jaudi has an excellent reputationjaudi has an excellent reputationjaudi has an excellent reputationjaudi has an excellent reputation
Re: Computer Support Scam

i was a little bored this morning - so i enjoyed stringing my little 'helper' along a little, for 30 minutes or so. When looking for 'error' or 'warning' events he was baffled why i had none....of course i did, but i wanted to see his next move...aha, i had a really bad infection, so they were being hidden....so now i know....Anyway, when i asked how the weather is in Kolkata he claimed he was in an office in victoria, england..oh in london...so i played a little eye-spy with him, you know, any well known public buildings nearby, what bus routes pass by, that sort of thing...i've not been to victoria for a while, but it seems my google earth was more helpful than his local knowledge...btw- he wanted me to use www.teamviewer.com to give him access to the pc....it took him 32 minutes before he said (very politely) 'i think you are wasting my time sir'...
Reply With Quote
The following 3 users would like to thank jaudi for this useful post:
  #16  
Old 20.08.2011, 14:00
gata's Avatar
Forum Legend
 
Join Date: Jan 2009
Location: Geneva
Posts: 3,756
Groaned at 73 Times in 53 Posts
Thanked 2,870 Times in 1,372 Posts
gata has a reputation beyond reputegata has a reputation beyond reputegata has a reputation beyond reputegata has a reputation beyond reputegata has a reputation beyond reputegata has a reputation beyond repute
Re: Computer Support Scam

Posts like that make me want to get a landline phone!
Reply With Quote
This user would like to thank gata for this useful post:
  #17  
Old 20.08.2011, 14:24
NSchulzi's Avatar
Forum Legend
 
Join Date: May 2009
Location: Zug
Posts: 2,645
Groaned at 56 Times in 37 Posts
Thanked 2,523 Times in 1,215 Posts
NSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond repute
Re: Computer Support Scam

Quote:
View Post
We had a couple of those about a fortnight ago. I just told them I didn't have a computer
"You have a lap-top then" was the reply.
I said, "no" and the guy/lady hung up without saying goodbye.
Well, they probably thought you were some kind of freak!!
Quote:
View Post
'i think you are wasting my time sir'...
Excuse me ... you are wasting his time??!!

How do these people get our phone numbers? Or do they just dial randomly?
Reply With Quote
  #18  
Old 20.08.2011, 14:27
JourneyMan's Avatar
Junior Member
 
Join Date: Aug 2008
Location: Baden
Posts: 85
Groaned at 0 Times in 0 Posts
Thanked 53 Times in 23 Posts
JourneyMan has no particular reputation at present
Re: Computer Support Scam

I use teamviewer .. free but powerful remote control I use for my home pc
peek at my cam, control downloads . Unlike Logmein, the more popular remote control software, teamviewer has less fuzz with security and client even works from my cheap zte SF android phone. Too bad its now used for scams. Thanks for the heads up, have to keep my security airtight now.
Reply With Quote
  #19  
Old 17.09.2011, 17:47
Newbie
 
Join Date: Aug 2011
Location: lausanne
Posts: 6
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
amouses has no particular reputation at present
Re: Computer Support Scam

My Computer colleage tells a great story about this one. As IT professionals we like to think we should be better prepared than the layan.

Patrick got such a call so generated a VMwave virtual machine runnning a current version of windows but with no applications or other than Anti Virus and Anti Malware running.

Sure enough on remote connect this "support guy" fumbled around for about 30 minutes and said that he'd found some problems and fixed them. When asked to identify what he'd really done though he could not substantiate his claims to fixing everything and when Patrick refused to pay the Asian man turned ugly and started swearing rude words at my friend.

Patrick said it made a delightful end to the evening and that we both commented that if these Asians spent more time in dubious activities it might leave them less time to oursource our legitimate IT jobs.

regards marcus b.
Reply With Quote
This user would like to thank amouses for this useful post:
  #20  
Old 22.09.2011, 14:14
Newbie 1st class
 
Join Date: Dec 2009
Location: Oberwil
Posts: 27
Groaned at 0 Times in 0 Posts
Thanked 18 Times in 11 Posts
Socialan has made some interesting contributions
Re: Computer Support Scam

And again...happened to be at home today as my little one was ill, and had the call from the charming Indian-sounding chap. What a nasty scam - I expect they are browsing the Swiss phone information for anglicised names and giving them a call on the off-chance.

In case it's helpful to others to know their tactics, as I was very suspicious he offered to check with me whether he had my unique id code only known by me and MS. Just to see what he would do, he guided me to type cmd into the run box and then wanted me to type "assoc". I am no expert, but expecting that this was probably the start of a process to "associate" with another persons' machine, I decided it was the right moment to end the call - but I presume if I'd carried on he would have carefully guided me through a process which would have enabled him to (unknown to me) see the same ID number on my screen and then he'd be easily able to "prove" that he had the same number as me, QED. Watch out everyone....
Reply With Quote
This user would like to thank Socialan for this useful post:
Reply

Tags
computer, phishing, scam, social engineering, support




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Scam or no? Anthony1406 Pet Trading Post 35 12.07.2010 13:20
A new scam? altehase Daily life 17 22.02.2010 17:44
computer IT support offered in Basel travnett TV/internet/telephone 2 16.02.2010 08:32
Is this a scam? Boxman General off-topic 20 08.10.2009 16:09
Same 'ol scam. Canadian_dude Complaints corner 47 21.02.2009 13:03


All times are GMT +1. The time now is 15:23.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0