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Old 14.09.2011, 13:43
lil_ferret lil_ferret is offline
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Cablecom - erroneous invoices

I signed up to Cablecom Power combi middle of August, ready to move into my new apartment at the beginning of September. Sales guy was really really helpful. I was sent my "package" which sat in my hotel room for two weeks, until I moved into the apartment, and the Cablecom technician came to install it all for me on 31 August.

I was told the only fees I'd pay were 99chf per month for the subscription and 49chf for the one off activation fee, which is all fine.

However on 5 September, I recieved an invoice (all in German, despite the nice sales man offering me English correspondence, which I readily accepted), for 117.85, broken down to:
Basic Abonnement Kabelanschluss, von 1.9.2011 - 31.12.2011, 92.80chf
Service Plus, von 1.9.2011 - 31.12.2011, 8chf
Urheber-und Interpretenrechte, von 1.9.2011 - 31.12.2011, 8.30chf
8% tax, 8.75chf

I then also recieved an invoice for my subscription, for the 49chf activation, 99chf subs for Sept, but also 45chf charge for the period 19.8.11-31.8.11 (when I had the "package" in my hotel room ununsed) and some small additional charges for Telephony 1.13chf, TV 1.32chf and Internet 2.42chf.

I was only made aware of the monthly subscription and one off activation.

Does anyone here know what the first invoice is all about, and what the small charges in the second invoice are for? Also, do I have liability for the subs for the two weeks in August when I had the tech, but wasn't using the service (Cablecom knew this, I told them I wasn't moving into my apartment til end August)?
I have emailed cablecom about all these things, but haven't had any response. I tried to call, but was left on hold for ages, so gave up.

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