I would expect it, too, but the clerk told me otherwise. He said any cash operations on non-CHF accounts incur commission as they must physically stock foreign currencies here which is expensive.

Can you confirm you did it yourself without any additional charges?

BTW, on UBS service standards. Just got a call from one of their managers apologising for the troubles I had with her people. That is good, of course, but I'm still unsure if one apologetic manager can make up for a dozen of her useless workers