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Old 23.10.2013, 13:39
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Re: How to claim back VAT from online purchases.

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Nope you're not wrong. DHL is terrible. Their fees are horrendous.
Unless the shipper uses DHL's pre-paid service, in which case about CHF 9 gets added to the order.

It's worked that way for me for several shipments of motorcycle parts from Germany.

Tom
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