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Old 04.01.2014, 14:56
justarandomguy02 justarandomguy02 is offline
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Re: Easyjet Plus card - is it worth it?

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They did call but we had no idea that we were expected to simply go under the barriers and jump the queue ourselves. We expected to see a member of staff walking down the queue, checking if anyone on flight xxx was in it. This is what normally happens with most airlines. The girl behind us did leave the queue to ask an Easyjet employee what to do and she was told to simply wait in the queue. She missed the flight too.

Now I know what you're supposed to do, it would not happen again.

We arrived at the airport with 2 hours 20 mins to go but took 20 minutes to find a space to drop off the car for Easy-park. Again, we should have allowed more time considering it was Saturday before xmas.
We had the same issue at Gatwick when we were about to check in our hold luggage. We heard of all other flights being called except for Basel and when I jumped the queue forcefully as it was nearing our departure time the check-in clerk said that it was too late to check-in now, and a jobs worth supervisor told us to catch the next flight and pay again. Luckily, when we queued to buy the tickets the lady on that desk saw us queuing for over an hour and called the supervisor to explain that we did arrive on time at the airport and we're queuing all this time. Thanks to the lady we didn't have to pay again but in this situation it's your words against them but luckily the lady saved the day but we still had to wait for next plane.

They should definitely have a ticket numbered waiting system when you arrive at the airport so that you can prove when you arrived and not have to pay again.
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