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Old 15.12.2014, 11:19
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PaddyG PaddyG is offline
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Re: Vacation deposit not received; next steps?

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Similar advice to everyone else. A copy of the date/time and name should easily solve it. It may also be that your bank name is different to what the person was expecting...but the transaction should have gone in 1-2 days if it was a postfinance-postfinance transaction.

Was the recipient's bank also postfinance?
No, UBS

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Sounds to me also as if he did not look hard enough - if it had not been accepted, you ought to have received it back in your account.

Suggest you scan the payment stubs and other proof and send it to him so that he can check again and also hold your reservation.

You could also call your bank and verify as well that it has indeed been transferred to the correct account.
My wife sent him a photo of the stamped stub already. He still maintains he hasn't received it.
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