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Old 17.12.2014, 09:59
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Re: Vacation deposit not received; next steps?

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Obviously you know the UBS branch where the money was sent to.

Contact that branch and send them the proof you have confirming the transfer.
He's going to do that himself. Seems the money was paid into a general "Saas Fee vacation" account at the UBS and wasn't tagged for his hotel. I'm certain it isn't a scam, just a bit of a misunderstanding.
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