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Old 07.01.2015, 15:05
Cali-Bruce Cali-Bruce is offline
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Re: Understanding / Contesting Post Customs/VAT Charge

Thanks for everyone who posted here to help me understand this.

I took Wollishofener's advice and called the information number on the form and was transferred to an English-speaking agent. Upon looking up my article number, he immediately said I was charged incorrectly and told me to email Post with my bank account number to obtain a refund.

Mistakes happen. I give Post kudos for admitting this and making it right.
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