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Old 08.04.2015, 18:56
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NotAllThere NotAllThere is offline
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Re: Package being held hostage by private shipping

I had the same issue with DHL. In that instance they also screwed up the normal customs - so I ended up with the total MWST being charged on each of the two packages. All I could do was cough up and dispute afterwards. Eventually they refunded me the extra MWST, but the admin charge they put on was most galling.

You've not been "Switzerlanded " as such - you've be caught by suppliers who use third party shippers who don't provide value for money cross-border. I now see who's doing the shipping before ordering, if I want it shipped to Switzerland.
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