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Old 18.06.2015, 05:44
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Treverus Treverus is offline
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Re: Top 100 airlines 2015 published

Well, this list has it's flaws... it is based on subjective SATISFACTION, not quality: Anyone except of me flying Garuda regularly? Their customer service is excellent and while their safety record is very questionable (like pretty much any safety record of any company in Indonesia...) are they a mile better than the other regional airlines - so if you fly to places in Indonesia that don't happen to be Bali or the capital are they your best choice... so they have satisfied customers.

I have been on a business class flight on SQ lately and they didn't even have champagne - so my customer satisfaction was quite low... but my expectations were also much higher than the average Garuda customers' (who is probably already very happy if he arrives alive...)
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