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| Interactive Brokers is terrible, one of the worse customer service in the industry, people there seems to be working in a terrible company. Just try to chat with someone that is not from Sales department and you will experience it. They have 0 patience.
Interactive Brokers is mainly used by non retail traders so most people using IB use it via their own software so they don't have to deal with that terrible software. However if you trade often which does not seems to be your case it has low fees.
If you won't trade ofter TD Ameritrader is better since it will provide you all data for free with higher commission cost. in IB you have to pay 30usd for basic date if you don't trade enough.
TD has a way more moder platform with ThinkOrSwim.
So if you are going to do a couple of buy/sells a year TD is best if you will be doing 10+ trades a months IB | |
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I never had any bad experience with the IB service desk. Quite the contrary, they were quite capable in answering even fairly technical questions.