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Old 24.08.2016, 20:29
markck markck is offline
Join Date: Aug 2016
Location: Swtizerland
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Re: Gyms in Lausanne/Geneva/Vaud

I am an expat in Switzerland and I subscribed to Let's Go Fitness.
Be advised, worst Customer Service ever and very difficult to get out of the contract. They try to trick you to pay even when it does not apply.
My Case:
1. They autorenewed the contract, even without my confirmation. Looks like it needs to be specified upon signing that you don't want to autorenew. (Being expat at not being able to read french, this is not easy to be aware of and English contracts are not available)
2. I got injured and had surgery. Even with Doctor's letter of sick leave + letter of inability of performing any sports, Let's go still expects you to pay. Even though, the contract says otherwise.
3. After many attempts to get this solved, still no reply after 1 month and they keep adding unpayment costs to the invoices.

Be advised! I would never subscribe to Let's Go Fitness ever again!
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