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Old 05.02.2019, 21:24
PedroCZ PedroCZ is offline
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Return of faulty goods - warranty process

Hi all,

Do you know what the law is about the return of faulty goods within the warranty period? My situation is that I have ordered clothing from https://www.bergfreunde.de/ that I then returned after around 9 months (24 months warranty period) as it had a defect.
My questions are:
1) First of all, I assume since the goods were ordered from this German store, German law would apply in this case, right?

2) Do you know how long they have by law until they need to process the return? Is there any period given by law? From what moment is it counting? And what happens if this period is exceeded? Do I then have right for a full refund?

Anybody able to advise, please? Thank you.
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