05.03.2019, 14:57
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| Newbie 1st class | | Join Date: Nov 2014 Location: Canton Bern
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| Re: Cleaning service batmaid
| Quote: | |  | | | Hi Milkshake,
I only got to Zurich two months ago and after a very short search, I settled on Batmaid. They've been coming to our house for four weeks.
The good:
- Their website's user interface is pretty easy
- I don't have to understand and/or deal with any paperwork regarding my obligations as an employer which is one thing off my plate in this move
- The staff at the office are great and always looking for a solution and will recommend cleaners to fit your needs (in my case, I asked, if it was possible that they assign me a cleaner who spoke a language I could understand - I gave a few choices- and all the cleaners so far speak at least one these languages.) I found them very responsive and really helpful, not least because whenever something has been unclear they call back to make sure they understood exactly what I wanted. Cannot say enough nice things about them, I have not had a single exchange that has been less than impressive over the phone.
- I have had cause to call in a couple of times because the cleaner has done fewer hours than contracted and it was immediately adjusted
The not so good:
- There were a lot of teething problems, and three cancelations in a row at the time the cleaner was supposed to arrive, so no time to make alternative arrangements
- The first person that came, was a very last minute replacement and not very thorough, which they seemed to know was probably going to be the case.
- I now have their highest rated cleaner (according to them) who is a very nice man in his early thirties, but I find myself having to give guidance to make sure things I think are obvious don't get done (think dusting lamps, over picture frames, hoovering under furniture, etc.)
So, I would definitely recommend them, because they do make things very easy for you as an employer. The cleaning standards are not dissimilar to what I have experienced with other cleaners hired directly and/or via an agency in other countries: it takes some time to train the person to work to your standards so you have to invest the time.
Hope this helps and good luck. | | | | |
Thank you for the comprehensive information :-)
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