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Old 22.03.2019, 04:03
JakubB JakubB is offline
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Re: TIS - This Is Switzerland

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I get one order from the UK in two packages, because the seller f-ed up.

The seller double f-ed up when they put full value of order on one package, and then the value of contents on the second package, so the customs were more than happy to (effectively) charge me double tax (+flat fees) on the contents of the second package.

Talked to post, sent me over to Verzollung department. Talked to them, and told me:
  • I'm right, I paid too much tax
  • however it's the seller's fault, so they get to keep the flat fees for the 2nd package
  • they would send me over the Federal Customs Authority for a refund on my excess tax charge
  • there is a 30CHF fee for processing refunds (!) which is greater than my refund, so no point, so they're not going to do anything
  • they regret to inform me of all of the above

A fee to process a refund request. If that is not CH, I don't know what is...
Lawful theft - TIS
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