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Old 27.06.2019, 14:51
Alice K Alice K is offline
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Join Date: Apr 2008
Location: Winterthur
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Re: Mwst and admin fee on parcels.

I'd like to ask a similar question. I received a gift delivered by DHL
The guy delivering was on his phone the whole time, gave me the electronic thing to mark, which I did - though I doubt you could discern it, I thought I was signing to confirm delivery. No mention of any charges or anything at all.
A week or so later I receive a bill for MWSt and an admin fee.
I wrote to DHL asking why they are charging me as I am not their customer.
I wonder if anyone can help me understand if this is legal? I don't think it is ethical. Can they really charge anything they want without warning me?
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